Overview
Lively is a company that offers simple and helpful cell phones and medical alert devices designed especially for seniors. Their phones, like the Jitterbug Flip2 and Jitterbug Smart4, come with easy plans starting at just $14.99 a month, with no contracts or cancellation fees. They also provide medical alert services that connect seniors to 24/7 urgent response agents in case of emergencies. Besides phones and alerts, Lively offers friendly customer support anytime, helps schedule rides through Lyft, lets family members keep track of a senior's location and device status, and connects users with health and wellness resources. It's like having a caring assistant to help seniors stay safe, connected, and independent.
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The information comes directly from Lively's official website, which explains the main services in clear, simple terms suitable for consumers, especially seniors. It highlights their key products and support features, ensuring accuracy and relevance to the target audience.
How to Get a Lively Refund: Step by Step
If you purchased through Lively Customer Service:
- Call Lively Customer Service at 1-800-733-6632, available weekdays 7 a.m.–10 p.m. ET and weekends 9 a.m.–6 p.m. ET.
- Request a refund by canceling your account and ask for a return authorization number.
- Ensure your phone/device is in "like new" condition in original packaging if returning a device.
- Confirm your usage does not exceed the limits:
- No more than 30 minutes talk time within 30 days
- 50MB or less data usage within 30 days
- 50 or fewer texts or picture messages within 30 days
- Be aware that an activation fee and first month’s service charge are refundable only if usage limits are met.
- Understand that refunds, if approved, will be processed to the original payer using the original payment method.
- Note that a $10 restocking fee may apply.
- Return shipping costs are not refundable and paid by the customer.
How to Contact Lively
If you need assistance, here’s how you can get in touch with Lively support team:
Tips and Tricks for Getting a Lively Refund
- Act quickly within the 30-day window and ensure you have used fewer than 30 minutes of total talk time to qualify.
- When contacting customer service, remain calm but firm—clearly state the issue and your desired outcome (refund or replacement), emphasizing known product defects or issues.
- Document all interactions with customer service, including times, names, and details of conversations for follow-up or escalation.
- If initial customer support fails, escalate the issue by asking to speak to a supervisor or higher-level support representative.
- Use formal complaint channels like the Better Business Bureau (BBB) to escalate and apply external pressure; mention you have filed or plan to file a BBB complaint in communication to increase urgency.
- Reference the company's 30-day return policy but highlight any defects or failures beyond your control to justify the refund request despite minor usage.
- Avoid arguing, but be persistent—multiple follow-ups may be necessary; long hold times and repeat contacts are common.
- Timing your call or contact earlier in the week and during business hours (weekdays mornings or early afternoons) can reduce wait times.
- Highlight any deceptive or incorrect billing practices if applicable, as these issues have prompted faster refund resolutions.
- Be prepared for a wait of up to 21 business days for the refund to be processed once approved.
Why Do People Request Refunds from Lively
- Phone usage exceeded limits (talk time over 30 minutes, data over 50MB, or texts over 50 within 30 days of purchase)
- Phone not in "like new" condition when returned
- Returning only one phone when two were activated
- Activation fee issues such as ordering without paying activation fee
- Shipping charges are non-refundable, but sometimes misunderstood
- Failure to return phone in original box with all components
- Exceeding usage limitations but expecting full refund
- Customer dissatisfaction within 30-day return period but phone usage or condition does not meet refund policy criteria
- Restocking fee applies, which some customers may not anticipate
Lively Refund Script
Script
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Hello Lively Customer Service,
I hope this message finds you well. I am reaching out regarding a recent billing issue I encountered. I noticed an unexpected charge on my account that I believe was made in error. I would appreciate your assistance with this matter and kindly request a refund for this charge. Thank you for your attention to this issue. I look forward to your prompt response.
Best regards,
Lively Refund Policy
Lively.com has a 30-day return policy for all phones, provided the device has been used for less than 30 minutes of total talk time. Customers must contact Customer Service for a return authorization and are responsible for shipping the phone back in its original condition; a $10 restocking fee applies, and refunds may take up to 21 business days to process.
The Easiest Way to Get a Lively Refund
If you’re frustrated trying to get a refund from Lively—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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