Overview
LivePlan is a company that helps small business owners create clear and easy-to-understand business plans and financial forecasts. They offer simple tools to write business plans, test business ideas, plan budgets, and forecast cash flow without any complicated spreadsheets. LivePlan also provides a feature to create quick one-page pitches for presenting your business and integrates with popular accounting software like QuickBooks and Xero. If you want extra help, you can even hire a professional to write your plan or build your financial forecast for you. Overall, it's like having a friendly guide and powerful tools to help you plan, start, and grow your business with confidence.
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The information comes directly from LivePlan's official website, where their main services are clearly described in straightforward terms aimed at small business owners and entrepreneurs.
How to Get a LivePlan Refund: Step by Step
If you purchased through LivePlan direct billing:
- Contact LivePlan's Customer Advocate team via email or live chat on their website within 35 days of creating your account.
- Specify that you want a refund under the 35-day money-back guarantee.
- Emphasize if the subscription renewed without notice or if the service did not meet your needs.
- Wait for confirmation and processing from LivePlan's support team.
If you purchased through Apple (App Store or iTunes):
- Open your web browser and go to reportaproblem.apple.com.
- Sign in with your Apple ID used for the purchase.
- Click or tap "I'd like to," then select "Request a refund."
- Choose the LivePlan subscription purchase from the list.
- Select a reason that increases refund chances, such as "Subscription renewed without notice" or "The app did not meet my needs."
- Submit the refund request and await Apple's response via email.
If you purchased through Google Play:
- Open the Google Play Store app on your Android device or visit https://play.google.com/store/account in a web browser.
- Sign in with the Google account used for the LivePlan purchase.
- Tap "Orders" or "Purchase history," locate your LivePlan subscription.
- Tap "Request a refund" or "Report a problem."
- Select the option that best describes your refund reason, such as "Subscription renewed without notice" or "Service not as expected."
- Submit the form and wait for Google's decision by email.
Email
The email is not available.
Tips and Tricks for Getting a LivePlan Refund
- Request refund immediately within the trial period (usually 35 days) to avoid disputes over the refund eligibility.
- Be persistent and polite in follow-up communications if your refund request is initially denied, emphasizing you are within the money-back guarantee timeframe.
- Use clear, firm language stating dissatisfaction with the product's usability or features not meeting your expectations.
- Highlight attempts to resolve issues but that the software ultimately did not work for your needs to strengthen your case.
- Request escalation to a supervisor or higher-level support if initial customer service denies your refund request.
- Document all communications including dates and responses to prove timely refund requests and persistent follow-ups.
- Avoid requesting refunds for plan downgrades as users report policy strictly denies these; focus on cancellations and total refunds.
- Try requesting a refund early in the day and early in the week to increase chances of courteous and timely attention.
- Leverage mentions of "money-back guarantee" prominently in your refund requests to remind support of their official policy.
- Consider publicly mentioning forums or review sites if refund attempts fail, as this sometimes motivates companies to comply to avoid negative public feedback.
Why Do People Request Refunds from LivePlan
- Couldn't find the features they needed
- The app was not quite what they were looking for
- Not using it enough
- Find it too expensive
- Finished their business plan and no longer need the service
LivePlan Refund Script
Script
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Hello LivePlan Team,
I hope this message finds you well. I am writing to bring to your attention a billing issue I encountered on my account. I noticed an accidental charge that I was not expecting and would like to request a refund for this transaction.
I have always appreciated the value of your service, but this charge has caused some concern. I would greatly appreciate your assistance in resolving this matter promptly.
Thank you for your attention to this issue. I look forward to your swift response.
Best regards,
LivePlan Refund Policy
LivePlan offers a 35-day money-back guarantee for its service. If users find that the app does not meet their needs within this period, they must contact the Customer Advocate team to request a refund, as it is not automatically applied upon account cancellation.
The Easiest Way to Get a LivePlan Refund
If you’re frustrated trying to get a refund from LivePlan—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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