Overview
Lomi is a kitchen countertop food recycler that helps you turn your food scraps into nutrient-rich fertilizer right at home. It reduces the amount of food waste you throw away by up to 80%, cutting down on trash and unpleasant smells. Using Lomi is super easy — just fill its bucket with your food scraps, press a button, and it quietly breaks down the waste in a few hours. It's designed to fit nicely in your kitchen, be quiet enough to run overnight, and even helps keep pests away. Lomi sells different models of its food recycler, along with accessories and offers a membership for regular deliveries of filters and recycling pods. If you ever need help, they have customer support and lots of helpful info available.
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The information was taken directly from the official Lomi website, which clearly explains what Lomi is, how it works, the ease of its use, and the main products and services they offer to consumers.
How to Get a Lomi Refund: Step by Step
If you purchased through Lomi.com (direct purchase):
- Log into your account on lomi.com using your email address and order number.
- Navigate to the subscription or membership section to view your active memberships.
- Cancel your subscription by selecting the "View Subscription" link, which notifies the team to stop future charges.
- Submit a refund claim via the Returns & Warranty page by submitting a return request with proof of purchase.
- Securely package the item(s) to be returned and upload proof of postage after submitting your claim to receive a prepaid shipping label.
- Once Lomi receives and reviews your returned item(s), they will issue a refund to the original payment method within 5-10 business days.
- For best refund success, emphasize that the subscription was canceled promptly and request a refund based on cancellation timing or issues with the membership service.
Tips and Tricks for Getting a Lomi Refund
- Be persistent with email communication,
- Specify your refund or return request clearly,
- Request escalation to a real person
- Consider canceling your credit card
- Document all correspondence and proof of purchase,
- Avoid relying on phone support
- Timing: act quickly within the 90-day return window,
- Do not expect the company to accept product returns,
- Prepare for difficult subscription cancellations,
- Use firm but polite language,
Why Do People Request Refunds from Lomi
- Product malfunction: Lomi units not working properly or breaking shortly after purchase.
- Customer service issues: Poor response, no phone support, slow or unhelpful replies from support staff.
- Subscription complaints: Forced yearly subscriptions for charcoal filters and nutrient pods, difficulty canceling, and unexpected charges.
- Product durability concerns: Machines stopping working after a few months, needing frequent repairs or replacements.
- Output quality problems: Excessively wet or sticky compost output, or charred contents from overheating.
- Shipping problems: Delays, wrong address shipments, and lack of tracking information.
- Refund policy limitations: Refunds only available within 90 days of purchase, with return shipping covered; no refunds on consumables like filters and blends.
- Return restrictions: Lomis bought at retail must follow store return policies and cannot be returned through the website portal.
- High restocking fees: Returns of multiple units subject to $100 restocking fee.
Lomi Refund Script
Script
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Dear Lomi Customer Service,
I am reaching out regarding an issue I encountered with my recent order. I noticed an accidental charge to my account that I would like to resolve promptly. Despite my expectations, I am dissatisfied with the product/service I received.
I kindly request a refund for the amount charged. I appreciate your attention to this matter and look forward to your prompt response.
Thank you for your assistance.
Lomi Refund Policy
Lomi's refund policy allows for returns within 90 days of purchase if you have proof of purchase. They will cover return shipping and issue a full refund, which may take 5-10 days to process. Items purchased after 90 days or consumables like LomiPods are not eligible for returns.
The Easiest Way to Get a Lomi Refund
If you’re frustrated trying to get a refund from Lomi—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we’ll take care of the rest.
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