Overview
Loóna is an app designed to help you relax and get a good night's sleep. It offers a mix of calming activities like guided storytelling, coloring sessions, soothing sounds, and breathing exercises. The idea is to help you unwind after a stressful day and create a peaceful mood for falling asleep. It's super easy to use and feels like a friendly way to take care of your mind and body before bedtime.
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Information was gathered from multiple sources including the official Loóna site, app store descriptions, and user reviews which consistently describe Loóna as a relaxation and sleep app with interactive coloring, guided imagery, breathing exercises, and calming sounds to help users relax and fall asleep easily.
How to Get a Loóna Refund: Step by Step
If you purchased through Apple App Store:
- Open the Settings app on your iPhone or iPad.
- Tap your Apple ID at the top of the screen.
- Select Subscriptions to find your active Loóna subscription.
- Confirm the subscription is active and note your purchase date.
- Open a browser and go to https://reportaproblem.apple.com.
- Sign in with the Apple ID used to purchase the subscription.
- Find your Loóna subscription purchase in the list of purchases.
- Click Report a Problem next to the purchase.
- Choose Request a refund.
- In the reason dropdown, pick options like "Subscription renewed without notice" or "I did not use this subscription" to emphasize lack of awareness or usage, which tends to increase refund success.
- Submit the refund request and wait for Apple's response via email.
If you purchased through Google Play Store:
- Open the Google Play Store app on your Android device.
- Tap the profile icon at the top right, then select Payments & subscriptions.
- Tap Subscriptions and locate your Loóna subscription.
- Confirm the active subscription and note your purchase details.
- Tap Refund if available, or tap Report a problem.
- Choose a reason such as "Subscription renewed without notice" or "Account was unused" to strengthen your refund request.
- Complete and submit the form.
- Wait for Google Play's refund decision via email.
If you purchased through loona.app website:
- Log in to your account on loona.app.
- Cancel your subscription to stop future charges if you haven't already.
- Prepare a clear message to customer support explaining your refund reason.
- Send the refund request via the customer support contact form or email provided on the website.
- Focus your message on subscription charges without prior notice or inability to use the subscription to improve chances of approval.
- Wait for a customer support response to your refund request.
Site
The site is not available.
Tips and Tricks for Getting a Loóna Refund
- Contact customer service immediately via email at hello@loona.app specifying your situation clearly with your name or order details in the subject line.
- Use clear, polite but firm language indicating that you expect a refund due to dissatisfaction or mistaken charge.
- Reference trial expiration or unauthorized charges explicitly to highlight your case, as many users mention trial end dates or charges without reminders.
- Mention European Union consumer laws if applicable, especially the 14-day full refund policy which some users have referenced to support their claims.
- Escalate by emphasizing the subscription was unintended or you were not properly warned, which some users found helpful.
- Use your bank to dispute charges as a last resort if customer support refuses refunds and repetitive charges occur.
- Act quickly once you notice a charge or at trial end; delays reduce chances of success.
- Note that refunds are often refused if the subscription was purchased outside of app stores, so if paying via Apple or Google store, mention their refund policies.
- Keep all correspondence polite and documented to have a record of your refund attempts.
- Avoid sharing on public forums until after you have contacted support or escalated, as public complaints rarely lead to direct refunds.
Why Do People Request Refunds from Loóna
- Accidental charges due to unclear questions about skipping the free trial and starting a paid subscription immediately.
- Unexpected subscription fees charged sometimes upon simply downloading the app, despite advertising a free trial.
- Difficulty cancelling subscriptions; users thought they cancelled but were charged multiple quarterly fees.
- Hard to obtain refunds; customer service often sends generic or delayed responses.
- Subscription fees charged immediately after or right before free trial ends without proper notification.
- Confusing subscription model seen as deceitful or money grabbing by users.
- Users feeling misled or scammed due to unexpected charges and slow or unhelpful customer support.
- Refunds sometimes only obtainable through the App Store rather than directly from Loóna.
- No reminder emails before the end of the free trial.
- Customer service requiring email contact to investigate refund or charge issues.
Loóna Refund Script
Script
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Hello Loóna Support Team,
I hope this message finds you well. I am writing to address a billing issue regarding my recent charge for the Loóna subscription. Unfortunately, I did not intend to renew my subscription and was surprised to see the charge on my account. I would appreciate it if you could assist me in processing a refund for this accidental charge.
Thank you for your understanding and support. I look forward to your prompt response.
Best regards,
Loóna Refund Policy
Loóna's refund policy indicates that all purchases are subject to the payment policies of the Apple App Store or Google Play, which may or may not permit refunds. Customers are encouraged to check the respective platform for their refund processes.
The Easiest Way to Get a Loóna Refund
If you’re frustrated trying to get a refund from Loóna—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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