Overview
Loom is a simple video messaging tool that helps you communicate by recording and sharing quick videos. You can record yourself, your screen, or both at the same time using their apps on computers, phones, or a browser extension. After recording, you can easily edit the video by trimming or adding text and emojis. You can share your videos anywhere, like in emails or messaging apps, and even get comments and feedback on them. Loom is great for explaining things quickly without needing to type a lot or have live meetings. It's easy to use and works on many devices.
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The information is directly from Loom's official website and support page, clearly describing the main features and services in simple terms suitable for consumers.
How to Get a Loom Refund: Step by Step
If you purchased through Loom.com directly:
- Go to the Loom refund request page: https://support.loom.com/hc/en-us/requests/new
- Select the option for requesting a refund under billing issues.
- Fill out the refund request form with:
- The email address associated with your Loom account.
- A clear explanation stating reasons like subscription renewed without notice or service was unused.
- Submit the request and wait for Loom support to evaluate your refund request.
- If you have an active subscription, you do not need to cancel to request a refund, but cancellation will take effect at the next renewal date without prorated refunds.
Email
The email is not available.
Tips and Tricks for Getting a Loom Refund
- Document your issue clearly with photos or screenshots to support your claim.
- Contact Loom support early, ideally within a few days of the purchase or issue.
- Use polite but firm language, emphasizing dissatisfaction and expectation for a refund.
- Escalate the issue if the first support response is unhelpful; ask to speak to a supervisor or higher authority.
- Request cancellation quickly if you want a refund before the service period begins.
- Mention any previous positive experiences or loyalty to build goodwill with the support team.
- Be persistent but reasonable; follow up if you don’t get a response in a couple of days.
- Act quickly after purchase or delivery to increase chances of refund success.
- Check community forums for recent refund success stories and mimic the effective language and process described.
- Avoid refund scams or false claims to prevent account termination.
- Use a suggested polite refund request script such as:
Hello Loom Team, I’m writing to request a refund due to an accidental charge on my account. I was surprised to see this charge, as I did not intend to renew my subscription. I would greatly appreciate it if you could process a refund at your earliest convenience. Thank you for your attention to this matter. Best regards,
Why Do People Request Refunds from Loom
- Charges after cancellation: Users report being charged even after cancelling or pausing subscriptions.
- Lack of customer support: Many complaints about poor or no response from customer service.
- Unclear subscription and cancellation policies: Customers feel policies about refunds and cancellations are not transparent.
- Forced upgrades: Having to upgrade to paid plans to access basic features, such as downloading videos.
- Technical issues: Problems like videos stopping after a few minutes, leading to user dissatisfaction.
- Disputes over billing amounts: Users report being charged incorrect or higher prices than advertised.
- No prorated refunds for mid-cycle cancellations or downgrades: Refunds are generally not provided for unused time upon immediate cancellation or user removal.
- Refund requests denied for charges older than 90 days: Users sometimes request refunds for older charges which are not honored.
Loom Refund Script
Script
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Hello Loom Team,
I’m writing to request a refund due to an accidental charge on my account. I was surprised to see this charge, as I did not intend to renew my subscription.
I would greatly appreciate it if you could process a refund at your earliest convenience. Thank you for your attention to this matter.
Best regards,
Loom Refund Policy
Loom's refund policy states that they do not provide refunds for any charges made over 90 days ago and do not issue prorated refunds for canceled subscriptions or downgraded users. When a subscription is canceled, access continues until the next renewal date, but no refund for the remaining period will be provided.
The Easiest Way to Get a Loom Refund
If you’re frustrated trying to get a refund from Loom—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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