Overview
Lumin is a company that makes easy-to-use skincare products specifically for men. They have products that help with common skin issues like dark circles under the eyes, fine lines, dry or oily skin, redness, breakouts, and sun damage. They offer simple daily skincare routines with products such as face washes, moisturizers, creams, and serums. They also have products for hair and body care. To help guys find the right products, they provide a free AI skin analysis and a trial. Their goal is to give men effective skincare solutions without complicated steps, making it easy to look and feel good.
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The information is directly taken from Lumin's official website where they describe their product categories, services, and target audience in clear, consumer-friendly language.
How to Get a Lumin Refund: Step by Step
If you purchased through luminskin.com directly:
- Log into your Lumin account on luminskin.com.
- Navigate to the "Subscriptions" section.
- Cancel your subscription by clicking "Cancel Subscription" and complete the cancellation survey if prompted.
- After cancellation, open the chat widget at the bottom of the Lumin Support page.
- Select "Account & Subscription" and then "Request a Refund."
- Provide your order details and attach proof of return if you have shipped back your unopened order.
- Mention in your message that the subscription renewed without notice or that the account was unused, to improve refund chances.
- Wait for the customer support team to process your refund. Cancellation confirmation email will be sent separately.
If you purchased through Apple App Store:
- Open the Settings app on your iPhone or iPad.
- Tap your Apple ID profile at the top.
- Select "Subscriptions."
- Locate your Lumin subscription and tap it.
- Tap "Cancel Subscription" to stop future charges.
- Go to reportaproblem.apple.com in a web browser.
- Sign in with your Apple ID and find your Lumin subscription purchase.
- Click "Report a Problem" and select a reason related to unauthorized or unnotified renewal.
- In your message, emphasize that the subscription renewed without your consent and the account was unused.
- Submit the refund request and wait for Apple's response.
If you purchased through Google Play Store:
- Open the Google Play Store app.
- Tap your profile icon and go to "Payments & subscriptions."
- Select "Subscriptions."
- Find your Lumin subscription and tap "Cancel subscription."
- To request a refund, go to the Google Play website on a browser.
- Sign in and go to "Order history."
- Find your Lumin subscription transaction and click "Request a refund" or "Report a problem."
- Choose the reason related to unauthorized renewal or unused account.
- Submit your request and wait for Google Play's decision.
Tips and Tricks for Getting a Lumin Refund
- Cancel your trial early and take screenshots as proof to avoid being charged unexpectedly.
- Document every interaction with support, including cancellation requests and promises made.
- Refuse delivery as a tactic only if you’re prepared to lose around 50% of the order cost; this is sometimes suggested but doesn’t guarantee full refund.
- Returning the product may be required but often costs around $40 or more, as their warehouse can be overseas.
- Do not rely solely on website cancellation buttons as their unsubscribe function may be purposely obstructed or broken.
- Use chargeback through your credit card company if the company refuses refund; credit card disputes have led to refunds in some cases.
- Emphasize non-receipt of products if lost in transit; inform your bank or credit card company since the product isn't considered delivered until in your hands.
- Escalate by threatening formal disputes or chargebacks if customer service is unresponsive or denies refund unjustly.
- Timing matters: Act quickly to cancel and dispute charges before additional shipments and payments occur.
- Be persistent and polite but firm in communication; some users report receiving discount offers instead of refunds, but firm escalation sometimes results in full refunds.
Why Do People Request Refunds from Lumin
- Automatic subscription enrollment after free trial leading to unexpected charges.
- Difficulty canceling subscription before renewal date and getting refunds.
- Product dissatisfaction with results or effectiveness.
- Charges despite delayed or unfulfilled shipments with no trial extension offered.
- Return shipping costs not reimbursed by company.
- Complicated and time-consuming refund process.
- Free trial conditions not clearly understood, leading to unexpected payments.
- Issues with subscription management, including added complimentary products without consent.
Lumin Refund Script
Script
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Dear Lumin Support,
I am writing to address a billing issue that has arisen regarding my recent order. It appears that I have been charged for a subscription that I did not intend to renew, and I am quite dissatisfied with this situation. I kindly request a refund for this charge as I believe it to be an error.
Thank you for your attention to this matter, and I look forward to your prompt response.
Best regards,
Lumin Refund Policy
Lumin Skin offers a 30-Day Satisfaction Guarantee, allowing customers to request a refund for the cost of a product if they are not satisfied, provided they contact customer support within 30 days of the initial order. Refunds are applicable only to unopened products and do not include shipping or additional fees; free trial products are non-refundable, and orders marked as "Refused" may only qualify for a partial refund.
The Easiest Way to Get a Lumin Refund
If you’re frustrated trying to get a refund from Lumin—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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