Overview
LuxePlus is a company that offers consumers great savings on a variety of products including health and wellness items, beauty and personal care products, gourmet snacks, and household essentials. They also provide free Luxe+ Boxes which come packed with free samples and full-sized products, with free shipping and no credit card required. Basically, they help you discover and try new products while saving money.
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The information is directly from LuxePlus's official About Us page and the main homepage, which clearly states the services and offerings in simple terms.
How to Get a luxeplus Refund: Step by Step
If you purchased through Credit Card or PayPal on luxeplus.co:
- Locate your billing statement to confirm the charge from Luxeplus (usually labeled Luxeplus or related term).
- Prepare to contact Luxeplus customer service via email:
- Email: hello@luxplus.co.uk
- In your email subject, write that you are requesting a refund for your subscription payment, emphasizing if the charge was unexpected or unauthorized.
- In the email body, clearly state:
- Your membership subscription details (account email, subscription start date, amount charged)
- The date of the charge you want refunded
- That you are requesting a refund for the charged amount because the subscription was canceled or you did not intend to continue
- Mention any lack of notice before renewal or that you did not use the membership during the renewal period, which tends to improve chances of refund approval.
- If you have not canceled already, cancel your membership by logging into your account at luxeplus.co.uk under “My Membership” or include it in your email to avoid further charges.
- Wait for up to 14 business days for a reply from Luxeplus customer service.
- If no response or denial, consider disputing the charge with your credit card company or PayPal buyer protection, providing evidence of your communication and lack of usage.
Phone
The phone is not available.
Tips and Tricks for Getting a luxeplus Refund
- Insist on cancellation within 24 hours to increase chances of a refund.
- Contact customer support immediately by email as documented written communication can help.
- Check and cancel any pre-approved payments via PayPal or bank to stop future charges.
- Be persistent and polite yet firm in requests to escalate the issue to supervisors or higher management.
- Use formal language mentioning consumer rights and potential complaints to financial institutions or consumer protection bodies.
- Cancel direct debits promptly if the website is unresponsive to stop ongoing payments.
- Keep records of emails, cancellation requests, and payment evidence to back up claims if disputes arise.
- Respond quickly to any communication from the company and insist on payment confirmation before any refund.
- Be aware that the company might ask for payment before allowing cancellation—dispute this and escalate.
- Use timing to your advantage by requesting refunds early before multiple charges.
Why Do People Request Refunds from luxeplus
- Major failure of goods or services leading to customer entitlement to a refund or replacement.
- Cancellation of service contract due to major failure with unused portion refunded or compensation for reduced value.
- Failure rectification not done in reasonable time, allowing refund and contract cancellation.
- Parcel non-pickup causing return of parcel to the company and potential refund request.
- No refunds given for change of mind or misunderstanding of the product or service.
- No refunds on cancelling loyalty memberships or subscriptions; payments stop but no money is refunded.
- Customer dissatisfaction related specifically to failure of goods or services, not subjective preference.
luxeplus Refund Script
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Dear LuxePlus Team,
I hope this message finds you well. I am reaching out regarding a recent billing issue related to an accidental charge on my account. I noticed a recurring subscription fee that I do not recall authorizing, which has caused some dissatisfaction with my experience.
In light of this, I would like to kindly request a refund for the most recent charge. I appreciate your attention to this matter and look forward to your prompt response.
Thank you!
luxeplus Refund Policy
LuxePlus offers a straightforward refund policy where customers can return products for a full refund within a specified time frame. However, premium membership fees are non-refundable, but customers can cancel their membership at any time after the initial billing period.
The Easiest Way to Get a luxeplus Refund
If you’re frustrated trying to get a refund from luxeplus—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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