Overview
MagellanTV is a streaming service that focuses on documentaries. It offers unlimited access to thousands of documentaries without any ads. The service features a special collection selected by filmmakers and adds new movies and series every week. You can watch in HD, Ultra HD, or even 4K quality on any device. Plans start at $4.99 per month with options to pay monthly or annually, and they include free trial periods. You can cancel anytime, and they also provide original articles to make watching documentaries even more enjoyable.
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The information is directly from the official MagellanTV website, clearly describing their streaming service, content offerings, pricing, and features in simple terms suitable for a general consumer audience.
How to Get a MagellanTV Refund: Step by Step
If you purchased through Credit or Debit Card on magellantv.com:
- Sign in to your account at magellantv.com.
- Click on the profile icon at the upper right corner.
- Locate and click the "Cancel Subscription" button to stop future billing.
- Contact MagellanTV customer support via email at connect@magellantv.com requesting a refund for the already billed amount.
- In your message, emphasize that you have canceled the subscription and specify the reason why you believe a refund is warranted, such as a billing error or non-use of the service.
If you purchased through Apple App Store:
- Open the Settings app on your iPhone or iPad.
- Tap your Apple ID at the top of the Settings menu.
- Tap "Subscriptions."
- Find and select the MagellanTV subscription.
- Tap "Cancel Subscription" to prevent future charges.
- Open a browser and go to reportaproblem.apple.com.
- Sign in with the Apple ID used to purchase the subscription.
- Click "I'd like to," then choose "Request a refund."
- Choose the reason for your refund request, such as "Subscription renewed without notice" or "Did not use the service."
- Submit the request and wait 24-48 hours for the refund decision.
If you purchased through Roku:
- Understand that Roku does not generally offer refunds for subscriptions purchased through their platform.
- You can try contacting Roku customer support to request a refund, citing reasons like accidental renewal or unused subscription.
- Use the Roku Support website or Roku device settings to find contact information.
If you purchased through Google Play Store:
- Go to play.google.com and sign in with the Google account used for purchase.
- Click your profile picture at the top right.
- Click "Payments & subscriptions" then "Budget & order history."
- Find the MagellanTV subscription order and click "Report a problem."
- Select the issue that best describes your situation.
- Fill out the form, explicitly stating you want a refund.
- Submit the request and allow 1-4 days for a refund decision.
- If more than 48 hours have passed or you have issues with in-app purchases, contact the app developer directly.
How to Contact MagellanTV
If you need assistance, here’s how you can get in touch with MagellanTV support team:
Tips and Tricks for Getting a MagellanTV Refund
- Act fast: Contact support immediately after trial or unwanted charge to increase chances of refund.
- Be polite but firm: Use respectful language, clearly state you expect a refund due to misunderstanding or billing error.
- Mention free trial and lack of warning: Highlight that trial ended without notice and you were charged unexpectedly.
- Escalate by requesting to speak to a supervisor or manager if initial support agents are unhelpful.
- Use proof of cancellation or non-usage: Show evidence you canceled early or didn’t use the service to support your claim.
- Avoid multiple emails to same agent: If ignored, send a new message referencing prior attempts and ask for escalation.
- Ask for confirmation of cancellation in writing: This can prevent further charges.
- Time charges near billing cycle end: Request refund promptly to align with monthly billing rather than full year charges.
- Call if possible: Phone contact sometimes yields quicker and more favorable results than email.
- Be persistent but professional: Follow up regularly but avoid aggressive or rude language to not lose goodwill.
Why Do People Request Refunds from MagellanTV
- Login issues such as repeatedly needing to enter access codes and being logged out automatically.
- App functionality problems including app crashes, slow performance, and lack of updates especially on mobile devices.
- Lack of new or varied content with many users complaining about repetitive documentaries and content not being updated as frequently as promised.
- Poor customer service responsiveness where complaints about issues go unresolved or customers receive slow or no responses.
- False advertising claims regarding new weekly documentary uploads that users found to be untrue or misleading.
- Difficulty canceling subscriptions or automatic charges being made even after cancellation attempts.
- Content dissatisfaction such as documentaries being mostly region-specific and not appealing to all users.
MagellanTV Refund Script
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Hello,\n\nI hope this message finds you well. I am writing to request a refund for a recent charge to my account that appears to be an accidental billing issue. I have been experiencing some dissatisfaction with my subscription, and would like to resolve this matter promptly.\n\nThank you for your attention to this issue. I appreciate your help and look forward to your prompt response.\n\nBest regards,
MagellanTV Refund Policy
MagellanTV does not offer refunds for any subscription fees that have already been paid. Users can cancel their subscriptions at any time, but cancellations will only take effect for the next billing cycle; any paid amounts will not be refunded.
The Easiest Way to Get a MagellanTV Refund
If you’re frustrated trying to get a refund from MagellanTV—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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