Overview
Malwarebytes is a company that helps keep your devices safe from viruses, malware, scams, and privacy threats. They offer easy-to-use security tools for your computer and phone, like antivirus protection and scam detection. They also provide privacy features like a VPN to keep your online activity private and tools to protect your identity, including monitoring your credit and helping you recover if your identity is stolen. Additionally, they have features that help clean up personal data from the web and block annoying ads. Overall, Malwarebytes makes protecting your digital life simple and effective.
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The information was directly taken from Malwarebytes' official website, summarizing their main consumer services in straightforward language. The details cover their antivirus, privacy, and identity protection offerings, which align perfectly with the user's request for a non-technical, friendly description.
How to Get a Malwarebytes Refund: Step by Step
If you purchased through Malwarebytes.com Directly:
- Go to the Malwarebytes Support portal: https://support.malwarebytes.com/customer/portal/emails/new?b_id=6400.
- Submit a support request explaining that you want a refund for your Malwarebytes license or subscription.
- Wait for Malwarebytes Support to verify your purchase and account information.
- Once confirmed, the refund will be processed by Malwarebytes without needing to give a specific reason.
If you purchased through Cleverbridge (Malwarebytes eCommerce Partner):
- Visit the Cleverbridge refund request form: https://www.cleverbridge.com/refund.
- Enter the email address used for the purchase, your order reference number, and the reason for the refund.
- Submit the form and wait for an email from Cleverbridge asking you to confirm the refund.
- Open the confirmation email and click the "Start Refund" button to proceed.
- You will receive a follow-up email when the refund is being processed.
If you purchased through Apple (App Store or iTunes):
- Sign in to reportaproblem.apple.com.
- Click "I'd like to," then choose "Request a refund."
- Select the reason for the refund and click Next.
- Choose the Malwarebytes subscription or app from your purchases and submit the request.
- Optionally, cancel the subscription if you want to avoid further charges.
- Wait 24 to 48 hours for the refund request to be reviewed and processed.
- If you cannot find the purchase, check your email receipts and Apple ID used for the purchase.
If you purchased through Google Play:
- Go to play.google.com and sign in with the Google account used to purchase the subscription.
- Click your profile picture at the top right and choose "Payments & subscriptions," then "Budget & order history."
- Locate the Malwarebytes subscription purchase and click "Report a problem."
- Select the option that best describes your refund reason and complete the form, specifying that you want a refund.
- Submit the form and wait for the refund decision, which typically takes 1 to 4 days.
- If the purchase was made more than 48 hours ago and no refund is issued, contact the Malwarebytes support for further assistance.
If you purchased through Roku:
- Subscriptions and content purchased directly through Roku are generally non-refundable as Roku's policy states all such purchases are final.
- If you believe your charge qualifies for an exception (e.g., unauthorized charge), contact Roku Support directly for further assistance.
Email
The email is not available.
Tips and Tricks for Getting a Malwarebytes Refund
- Submit your refund request immediately on the day you are charged, especially if you forgot to cancel a free trial.
- Use clear, polite, and direct language stating that you want a refund and explain briefly why (e.g., accidental purchase, dissatisfaction with the product).
- Do not submit multiple refund tickets for the same issue as this can delay processing; instead, be patient and wait for a response.
- Wait at least 5-7 business days for a response from support; follow up only if this time has passed without reply.
- If you receive a ticket number, keep it handy and share it on Malwarebytes forums or with support representatives to help expedite the process.
- Be persistent but polite if initial requests are ignored; escalate politely by requesting to speak with a supervisor or by reaching out again after a week.
- Mention any dissatisfaction clearly, such as software not meeting expectations or accidental renewal charges, to strengthen your case.
- Check alternative refund routes like contacting the payment processor (e.g., 2Checkout) if Malwarebytes support is unresponsive.
- Timing your request soon after charge or renewal improves success; refunds become harder as more time passes.
- Use Reddit or forum community to seek advice and sometimes direct staff attention by politely posting with your ticket number.
Why Do People Request Refunds from Malwarebytes
- Forgot to cancel free trial leading to automatic charge
- Charged without consent due to automatic subscription renewal
- Unawareness of subscription renewal causing unexpected charges
- No prior notice or advice of renewal resulting in surprise charges
- Perception of high cost, especially in less affluent countries
- Difficulty contacting support or creating refund tickets for assistance
- Accidental duplicate subscriptions causing double charges
Malwarebytes Refund Script
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Dear Malwarebytes Support,
I hope this message finds you well. I am writing to request a refund for my recent purchase due to a billing issue. I noticed an accidental charge on my account and would appreciate your assistance in processing this refund.
Thank you for your attention to this matter. I look forward to your prompt response.
Best regards,
Malwarebytes Refund Policy
Malwarebytes offers a refund policy that includes a 60-day money-back guarantee for all its plans. This means customers can request a full refund within 60 days of purchase if they are not satisfied with the product.
The Easiest Way to Get a Malwarebytes Refund
If you’re frustrated trying to get a refund from Malwarebytes—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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