Overview
Mama Luma is a company that makes elegant, carefully designed clothes for kids aged 1 to 12 years old. They offer dresses, coats, matching outfits, baby girl clothes, and accessories like hair pieces, shoes, socks, tights, and bags. Their clothes are crafted ethically in Europe using fine fabrics for comfort and style. The company focuses on modern takes on classic fashion and supports women empowerment by donating part of their profits to help girls in Africa.
Difficulty
12345678910
Easy Medium Very Hard
The information is directly sourced from the official Mama Luma website, which outlines the main products and services they provide in a clear, consumer-friendly way.
How to Get a mamaluma Refund: Step by Step
If you purchased through Credit Card or Debit Card on mamaluma.com:
- Contact customer service by sending an email to help@mamaluma.com.
- In your email, clearly state that you are requesting a refund for your subscription due to an unwelcome recurring charge or billing error.
- Mention that you have canceled or are willing to cancel the membership if required for the refund process.
- Include your order and subscription details such as order number, date of purchase, and the email linked to your account.
- Ask for confirmation of refund approval and the expected timeframe for refund processing.
- Wait for the response and, if approved, your refund will be processed back to your original payment method within 5-7 business days.
- Check your bank or credit card statement after the indicated time and contact the bank if the refund does not appear.
If you purchased through Apple (iOS subscription):
- Open the Settings app on your iPhone or iPad.
- Tap your Apple ID at the top of the screen.
- Select Subscriptions.
- Find and select the MamaLuma subscription.
- Tap Cancel Subscription to stop future charges.
- Go to reportaproblem.apple.com in a browser.
- Sign in with your Apple ID and find the charge corresponding to MamaLuma.
- Click Report a Problem, choose the reason such as "Subscription renewed without notice," and submit your refund request.
- In your message, emphasize that you were unaware of the auto-renewal and did not use the subscription since renewal to improve chances of refund approval.
If you purchased through Google Play (Android subscription):
- Open the Google Play Store app on your Android device.
- Tap the profile icon in the top right corner.
- Select Payments & subscriptions > Subscriptions.
- Find and select the MamaLuma subscription.
- Tap Cancel subscription to stop future charges.
- Go to Google Play's refund request page.
- Submit a refund request for the specific charge, selecting reasons like "Subscription renewed without notice" or "Did not use the subscription after renewal."
- Emphasize in your refund request that the subscription was unused and renewed unexpectedly.
Tips and Tricks for Getting a mamaluma Refund
- Contact support immediately—reach out within the first few days of delivery to increase chances of refund.
- Be polite but firm in your communication, emphasizing dissatisfaction clearly but respectfully.
- Document all communication including emails, messages, and phone call times for evidence.
- Use multiple channels to escalate—email, phone calls, and any available chat services.
- Follow up persistently and regularly to keep your request active and avoid being forgotten.
- Request store credit or exchanges if a full refund is initially denied to keep negotiations open.
- Mention policy time limits tactfully to show awareness but focus on resolution over confrontation.
- Timing matters—act quickly as refund requests after 10 days are generally not entertained.
- Ask for a supervisor or higher-level manager if front-line support is unresponsive or unhelpful.
- Share personal impact to appeal emotionally if appropriate, such as disappointment or inconvenience caused.
- Be concise and clear in your messages and requests to avoid confusion and delay.
Why Do People Request Refunds from mamaluma
- Items found used, washed, or damaged which leads to refund rejection.
- Refund requests made after 10 days of delivery are not accepted; only store credit or exchanges offered.
- Items not in original packaging or missing tags are not eligible for refunds.
- Accessories, socks, and tights are non-refundable.
- Sale items and promotional items (Black Friday, Cyber Monday, Eid Sales) are not cash refundable, only store credit.
- Pre-order items are non-cash refundable.
- Returns requested beyond specified timeframes are not accepted.
- Items without tags or worn/washed items are not accepted for return or exchange.
- Customer bears the shipping cost for returns and exchanges, and a $15 shipping fee is deducted from the refund or store credit.
mamaluma Refund Script
Script
Copy
Dear Mamaluma Team,
I hope this message finds you well. I am writing to address an issue regarding my recent order, which was charged incorrectly. Unfortunately, I am not satisfied with the purchase and would like to request a refund. I followed the guidelines outlined on your website and would appreciate your assistance in processing this refund promptly. Thank you for your attention to this matter.
Best regards,
mamaluma Refund Policy
Mama Luma accepts returns and exchanges for unworn and unwashed items in original packaging and with tags. If a return is made after 10 days of delivery, only store credit is issued, and all shipping costs for returns are the responsibility of the buyer. Refunds are processed immediately if approved, while exchanges are accepted within 15 days under the same conditions, but certain items like accessories and sale items are not eligible for cash refunds.
The Easiest Way to Get a mamaluma Refund
If you’re frustrated trying to get a refund from mamaluma—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
Editorial Note: The content on this site is provided for general informational purposes only and reflects the independent research, opinions, and editorial judgment of Chargeback’s team. While we strive to ensure accuracy and relevance, the information may contain errors, omissions, or become outdated. Nothing on this site constitutes legal, financial, or professional advice, and we do not guarantee the effectiveness or outcome of any guidance provided. Individual results may vary depending on specific circumstances.
Chargeback is not affiliated with, endorsed by, or sponsored by any of the companies, brands, or services mentioned on this site. All trademarks, service marks, and logos are the property of their respective owners and are used here solely for identification and informational purposes, consistent with principles of fair use.
Use of our site and tools does not create a professional or client relationship and does not guarantee any particular result. We encourage users to do their own research and consult with qualified professionals when making decisions.
.svg)
.svg)
.svg)
.svg)
.png)
