Overview
Massage Envy is a company that offers wellness services designed to help you feel better and take care of yourself. Their main services include therapeutic massages tailored to your unique needs, assisted stretch sessions using chiropractic techniques, and personalized facials done by skilled estheticians with advanced skin care treatments. They also offer membership plans that let you enjoy monthly wellness sessions, which can be a massage, stretch, or facial. Plus, they provide various massage enhancements like hot stones and light therapy to make your experience even more relaxing. It's a place where you can easily access self-care tailored just for you.
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This description is based on the official Massage Envy website where they clearly outline their main services and what they offer to consumers, emphasizing customized and accessible wellness care without using complicated business language.
How to Get a Massage Envy Refund: Step by Step
If you purchased through Massage Envy Direct (card on file or website):
- Call Massage Envy Customer Service at (866) 690-9108 or email info@massageenvy.com.
- Provide your membership details including membership ID, billing name, and payment method.
- Explicitly state that you are requesting a refund for a specific recurring charge and mention if the charge was made without notice or if the membership was unused.
- Be firm and polite. If you have already canceled but charges continue, emphasize that the membership is no longer active and request immediate refund of any charges made after cancellation.
- Ask for confirmation by email that your refund request is received and being processed.
- If the company refers to a freeze or membership hold, clarify if you are requesting a refund for any charge during that period and ask them to confirm the refund timeline.
If you purchased through Apple (if subscription billed via Apple App Store):
- Open the Settings app on your iPhone or iPad.
- Tap your Apple ID at the top, then tap Subscriptions.
- Find and select your Massage Envy membership subscription.
- Tap Report a Problem and choose the relevant billing transaction.
- Follow the prompts to request a refund, mentioning that the subscription renewed without your consent or was unused.
- Alternatively, visit reportaproblem.apple.com and sign in with your Apple ID to submit a refund request.
If you purchased through Google Play (if subscription billed via Google Play Store):
- Open the Google Play Store app on your Android device.
- Tap the profile icon, then select Payments & subscriptions.
- Tap Subscriptions and find your Massage Envy membership.
- Tap Report a Problem and choose the reason related to billing issues or unwanted charges.
- Submit the refund request, emphasizing that the subscription auto-renewed without notification or was not used.
Tips and Tricks for Getting a Massage Envy Refund
- Document everything: Keep detailed records of all communications, cancellations, payment block attempts, and promises made by staff.
- Visit the location in person: Physically go to the Massage Envy location to request cancellation forms and do not leave until you have them.
- Use firm and clear language: State clearly you want to cancel your membership and request confirmation in writing.
- Block payments: Consider blocking Massage Envy charges on your bank or credit card while initiating cancellation.
- Report fraud to your bank: If charges continue after cancelation requests, tell your bank it’s unauthorized or fraudulent and request a new card to stop charges.
- Escalate quickly: Leave reviews on public platforms, message corporate, and if needed, file a complaint with your State’s Attorney General.
- Timing matters: Cancel shortly after a billing cycle or before new charges post, and use membership grace periods if any.
- Use escalation paths: If front desk staff reject your requests, ask to speak to a manager or corporate representative.
- Use social proof and online pressure: Mention awareness of other cases and willingness to escalate publicly can sometimes speed resolution.
- Be persistent: Multiple calls and visits may be required, and follow-up is crucial.
Why Do People Request Refunds from Massage Envy
- Unsatisfactory treatments
- Unauthorized charges
- Incorrect billing or unexpected rate increases despite signed contracts
- Disputes over gift card usage, such as restrictions or denied use for enhanced services
- Refunds for unused prepaid massage credits due to scheduling difficulties or membership cancellation
- Refund requests due to health issues preventing use of massage services, sometimes requiring proof from a doctor
- Refund delays and poor customer service communication leading to prolonged refund processes
Massage Envy Refund Script
Script
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Hello,
I hope this message finds you well. I am writing to discuss a recent billing issue I encountered with my account. I noticed an accidental charge that I believe should be reversed as it was not authorized.
I have been a loyal customer and value the services provided, but this charge has caused some concern. I kindly request a refund for the amount in question.
Thank you for your attention to this matter. I look forward to your prompt response.
Best regards,
Massage Envy Refund Policy
Massage Envy does not offer refunds for their membership fees or services once they have been purchased. However, gift cards are non-redeemable for cash or credit, except where required by law.
The Easiest Way to Get a Massage Envy Refund
If you’re frustrated trying to get a refund from Massage Envy—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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