Overview
Mattjay is run by Matt, a friendly computer security expert who helps companies protect themselves from cyber attacks and save money. He teaches businesses and entrepreneurs about keeping their online stuff safe, and coaches them on things like cloud security and policies. He also advises new companies on best cybersecurity practices and helps them pass important technical checks. Besides this, Matt invests in tech companies focused on cybersecurity and related fields, and volunteers his time to help non-profits with security consulting.
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The information was directly taken from the About page of mattjay.com, which clearly outlines the company's services in simple terms relevant to the target consumer audience.
How to Get a mattjay Refund: Step by Step
If you purchased through Stripe:
- Log in to your Stripe account dashboard.
- Go to the Payments page.
- Find the payment for the mattjay.com membership subscription that you want refunded.
- Click the overflow menu (three dots) to the right of the payment entry.
- Select Refund payment from the menu.
- Follow the prompts to process a full or partial refund as desired.
- The refund will take up to 10 business days to appear in your payment method account.
Phone
The phone is not available.
Site
The site is not available.
Tips and Tricks for Getting a mattjay Refund
- Be persistent and follow up regularly by email; don’t rely on a single request.
- Use polite but firm language emphasizing your dissatisfaction and reasons for refund.
- Request escalation to a supervisor or higher-level support if initial response is negative or ignored.
- Document all communication carefully and mention this in your messages to show seriousness.
- Timing matters: Send refund requests during business hours and avoid weekends or holidays for quicker response.
- Appeal to goodwill: Mention that you want to resolve amicably without needing to dispute payments.
- Highlight any irregularities or failures in product/service delivery as grounds for refund.
- Use multiple contact channels if email is not effective (social media, contact forms).
- Stay calm and professional throughout to avoid being dismissed.
Why Do People Request Refunds from mattjay
- Item not received - Customers request refunds if the product or service was never delivered.
- Item not as described - Refunds are requested when the product or service does not match the description or expectations.
- Recurring billing confusion - Customers sometimes get charged multiple times mistakenly or are unclear about subscription terms.
- Refund not processed - People ask for refunds when an initially promised refund is delayed or never completed.
- Poor customer service - Dissatisfaction with support can lead customers to request refunds.
- Criminal fraud or unauthorized charges - Charges appearing without customer consent can cause refund demands.
- Buyer's remorse - Customers may request refunds simply because they changed their mind after purchase.
mattjay Refund Script
Script
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Dear MattJay Team,
I hope this message finds you well. I'm writing to address a billing issue related to my recent purchase. I noticed an unexpected charge on my account which I did not authorize, and I believe this may have been an accidental charge.
I would greatly appreciate it if you could help me process a refund for this transaction at your earliest convenience. Thank you for your assistance, and I look forward to your prompt response.
Best regards,
mattjay Refund Policy
Mattjay.com allows returns for defective items or incorrect shipments, provided a written explanation is submitted within 24 hours of receipt. Items must be unused and in original packaging; refunds only apply to regular-priced items, excluding sale items and fragrances that have been opened.
The Easiest Way to Get a mattjay Refund
If you’re frustrated trying to get a refund from mattjay—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we’ll take care of the rest.
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