Overview
Measured is a company that helps people lose weight and keep it off using modern medicine and personalized care. They create simple, easy-to-follow plans tailored just for you that combine diet, exercise, and prescription weight loss medications like Ozempic (GLP-1s). Their program is supported by licensed doctors and health coaches and is accessible nationwide through telehealth, making it easy to get help from home.
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The information was directly taken from Measured's official website about page, which clearly states their main services in straightforward language suitable for consumers.
How to Get a Measured Refund: Step by Step
If you purchased through Measured.com Direct Credit Card or PayPal:
- Ensure you meet the eligibility for Measured's 6-month money-back guarantee: enrolled on or after July 24th, 2024, active for at least 180 days, completed required medical forms and labs, took medication weekly as prescribed, tracked weight consistently, and have less than 5% weight loss with BMI 30 or higher.
- Request the refund specifically during the 7th month of membership, between 181 and 210 days after sign-up.
- Send an email to careteam@trymeasured.com detailing your request for the money-back guarantee refund.
If you purchased through Apple Subscriptions:
- Open a web browser and go to reportaproblem.apple.com and sign in with your Apple ID.
- Click "I'd like to," then select "Request a refund."
- Choose the reason for your refund request, then click Next.
- Select the Measured subscription or purchase from the list.
- Submit your refund request and wait 24 to 48 hours for Apple's response.
- If approved, the refund will be processed back to your original payment method; it may take some additional time to appear.
If you purchased through Google Play:
- Go to play.google.com and log into the Google account used to purchase the subscription.
- Click your Profile picture (top right), then go to Payments & subscriptions > Budget & order history.
- Find the order related to Measured subscription and click Report a problem.
- Select the option that best describes your reason for requesting a refund and complete the form, mentioning you want a refund.
- Submit the form and wait for a decision, usually within a day but can take up to four days.
- If over 48 hours since purchase, you may need to contact Measured directly for refund assistance.
If you purchased through Roku:
- All Roku purchases and subscriptions are generally non-refundable, as they are pre-paid and final unless otherwise stated by the service.
- If you believe you are eligible for a refund, you must contact Roku support by visiting https://support.roku.com/contactus and submitting a refund request.
- Include in your request that the subscription renewed without notice or the account was unused, as these tactics may help in refund consideration.
Tips and Tricks for Getting a Measured Refund
- Be persistent and polite when communicating with customer service; repeated follow-ups can increase your chances.
- Request a refund close to the 6-month guarantee mark, specifically between 181 and 210 days after signing up, to align with their refund policy window.
- Clearly state that you have not seen significant results despite using the product for the recommended period.
- Use direct and clear language to explain your dissatisfaction without being confrontational.
- Escalate to supervisors or higher-level customer service representatives if initial contacts are unhelpful.
- Document all communications including dates and responses to support your case.
- Be ready to provide details or proof that you have used the product as directed, to strengthen your refund request.
- Avoid disputing charges with your bank immediately; allow some time for the company to respond.
- Leverage public reviews or forums cautiously as a persuasion point if needed, without threatening legal action initially.
- Time your refund request strategically to coincide with their stated guarantee, maximizing the likelihood of approval.
Why Do People Request Refunds from Measured
- Dissatisfaction with product effectiveness: Customers often want refunds because they do not see significant or fast enough weight loss results.
- Persistent and aggressive follow-up: Some complain about receiving unwanted calls and pressure to renew even after canceling.
- Difficulty canceling subscriptions: Customers report challenges in canceling and stopping auto payments, leading to unwanted charges.
- Misleading or unclear information: Complaints about false advertising particularly around medication costs and insurance coverage.
- Lack of communication and customer support: Users express frustration over delays or no responses from the company regarding refunds and cancellations.
- Refund eligibility tied to specific conditions: Refunds are only available under a 6-month money-back guarantee with strict requirements (e.g., minimum participation period, medical documentation, specific weight loss thresholds).
- Refunds not available for early cancellations: Customers who cancel before completing 180 days are not eligible for refunds.
Measured Refund Script
Script
Copy
Hello,
I hope this message finds you well. I am writing to address a billing issue regarding an accidental charge to my account. I would like to request a refund, as I believe this charge was made in error. I appreciate your assistance in resolving this matter promptly.
Thank you for your attention to this issue.
Best regards,
Measured Refund Policy
Measured offers a 6-month money-back guarantee for memberships enrolled on or after July 24, 2024, requiring active participation for at least 180 days and certain conditions to request a refund. Members must submit medical forms, record weight regularly, and achieve less than a 5% weight loss to be eligible. Refund requests can be made during the 7th month post-signup.
The Easiest Way to Get a Measured Refund
If you’re frustrated trying to get a refund from Measured—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
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