Overview
MentorCruise is a platform that connects people looking to grow their careers with industry experts who provide 1-on-1 mentorship. You can chat with mentors who are engineers, designers, founders, product managers, and more in fields like software, AI, and business. The mentorship can be flexible with Q&A chats, regular calls, or customized help tailored to your needs. They offer things like CV reviews, interview prep, study plans, and career advice. You get a free trial session with any mentor and can cancel anytime, so it's easy and commitment-free. It's like having a personal coach to help you move forward in your career without any complicated contracts or fees.
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Information was directly gathered from the official MentorCruise website, which clearly states their services and how they work with consumers. The language used is simple and aimed at explaining to a consumer the practical benefits of using their mentorship services.
How to Get a mentorcruise Refund: Step by Step
If you purchased through Credit or Debit Card (via MentorCruise):
- Check if you qualify for a refund under these conditions:
- Canceled mentorship within 24 hours of last payment (automatic refund, no request needed).
- Mentor unresponsive for over a week despite at least two follow-ups.
- Mentor agrees to refund with proof and written agreement.
- Major misconduct or breach of trust by mentor.
- Services not provided as agreed, with at least two follow-ups and evidence.
- 25% or more of services missed, with active scheduling attempts.
- Mentor missed scheduled calls or did not prepare properly.
- Go to the MentorCruise refund form at https://mentorcruise.com/refunds.
- Complete and submit the refund request form, attaching any relevant proof or communication.
- Wait for mentor response:
- If mentor accepts, refund processed in 5-10 business days to your card.
- If mentor declines, the support team will review within 5 business days and decide.
- If you have recurring payments and want to stop further charges, cancel your mentorship subscription via your dashboard under 'Actions' before or during refund request.
If you purchased through Google Wallet or Apple Pay:
- Access the subscription or purchase via Google Play or Apple ID settings respectively.
- For Google Wallet:
- Open the Google Play Store app, tap your profile icon, go to 'Payments & subscriptions' > 'Subscriptions.'
- Select the MentorCruise subscription.
- Request a refund via Google Play's help/contact options, mentioning:
- Subscription renewed without notice.
- The account was unused.
- For Apple Pay:
- Open the Settings app on your iPhone/iPad, tap your Apple ID at the top, then tap 'Subscriptions.'
- Find and select the MentorCruise subscription.
- Tap 'Report a Problem' and follow the prompts to request a refund, emphasizing:
- The subscription renewed without notice.
- The account was unused.
- For both, ensure you have canceled the subscription to stop further billing.
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Tips and Tricks for Getting a mentorcruise Refund
- Act quickly within 24-48 hours of payment or session booking to maximize refund chances.
- Use calm, professional language when requesting a refund to maintain credibility.
- Provide evidence like screenshots or emails supporting your claim (e.g., unresponsiveness, missed sessions).
- Negotiate for partial refunds if a full refund seems unlikely to increase chances of some money back.
- Follow up at least twice with your mentor if unresponsive, and mention these attempts in your refund request.
- Submit refund requests via the official form on mentorcruise.com/refunds with all supporting details.
- Cancel your mentorship subscription in your dashboard to stop recurring payments during the refund process.
- Escalate politely to MentorCruise support or management if your mentor declines your refund request.
- Consider a chargeback on your credit card as a last resort if service was not delivered or you were scammed.
- Request refunds before mentorship or session start date if possible to simplify claims.
- Keep all communication in writing for better record-keeping and evidence.
- Use public posts on forums or social media cautiously and only as a last resort to pressure for refunds.
- Be aware refunds are excluded for mentee missed calls, dissatisfaction despite delivered services, or transactions older than 90 days.
Why Do People Request Refunds from mentorcruise
- Mentor unresponsiveness for over a week without prior notice, despite mentee's efforts to follow up.
- Mentor's agreement to refund with proof and written agreement.
- Major misconduct, breach of trust, or harassment by the mentor.
- Mentor failing to provide agreed services or breaking the mentoring agreement despite mentee's efforts.
- 25% or more of agreed services not provided in a billing period, with mentee attempting to schedule.
- Mentor missed scheduled calls or did not properly prepare (avoidable issues or lack of materials).
- Refunds not issued for mentee's missed calls, forgetting mentorship, or ending mentorship without prior dispute.
- Refunds not issued for dissatisfaction despite services received, or requests without specific reasons.
- Refunds not issued for transactions older than 90 days.
mentorcruise Refund Script
Script
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Dear MentorCruise Team,
I hope this message finds you well. I am writing to request a refund due to a billing issue I encountered. It appears that my account was charged accidentally for a service that I did not intend to purchase. I believe this may have been a misunderstanding during the checkout process.
I would appreciate your assistance in processing a refund for this transaction at your earliest convenience. Thank you for your understanding and support.
Best regards,
mentorcruise Refund Policy
MentorCruise offers refunds if requested within specific conditions: you can receive a refund if your mentor is unresponsive for over a week, if there's misconduct, or if 25% or more of agreed services were not provided during a billing period. Refunds are automatically issued if you cancel within 24 hours of your last payment, while other requests must go through their support team and are subject to review.
The Easiest Way to Get a mentorcruise Refund
If you’re frustrated trying to get a refund from mentorcruise—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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