Overview
Mochi is an online health company that helps people lose weight safely and effectively through personalized care. They offer customized treatment plans including obesity medications prescribed by doctors, flexible video visits with physicians and dietitians, and ongoing support through messaging and regular check-ins. They have services for both adults and kids and provide mental health support, nutrition therapy, and help with insurance coverage. Everything is designed to fit each person's lifestyle and needs, making weight management easier and more supportive.
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The information from the official Mochi website clearly outlines that Mochi provides personalized online weight loss care including medical weight loss treatments, flexible telehealth visits, continuous support, and comprehensive services including mental health and nutrition therapy, tailored to individual needs for both adults and children.
How to Get a Mochi Refund: Step by Step
If you purchased through Credit Card directly on joinmochi.com:
- Gather your payment receipts and account details related to your subscription on joinmochi.com.
- Contact Mochi customer service through their official channels (phone or app) detailing the subscription charge you want refunded.
- If no response or refusal to refund, contact your credit card issuer as soon as possible.
- Request to dispute the charge, providing proof of the charge and your attempts to get a refund from Mochi.
- Ask your credit card issuer to block or stop future charges from joinmochi.com to prevent additional billing.
- Follow your credit card issuer’s process to complete the chargeback, which usually involves submitting documentation and stating the nature of the dispute.
- During communication, emphasize if the subscription renewed without clear notice or if the service was not rendered as expected.
If you purchased through Apple App Store:
- Open your web browser and go to reportaproblem.apple.com.
- Sign in with the Apple ID used to purchase the joinmochi.com subscription.
- Find the subscription or purchase related to joinmochi.com in your purchase history.
- Click on "Report a Problem," then select "Request a refund."
- Choose a reason such as "Subscription renewed without notice" or "Service not as expected."
- Submit your refund request and wait 24 to 48 hours for Apple to review the request.
- If the refund is approved, it may take some additional time for the funds to be credited back to your payment method.
- You can also cancel the subscription via your Apple ID settings to stop future charges.
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Tips and Tricks for Getting a Mochi Refund
- Email cancellation and refund requests directly to hello@joinmochi.com to initiate the process.
- Document all communication, including messages sent, responses received, and billing records as proof.
- Invoke FTC rules by stating they must deliver within 14 business days or you can cancel and request a refund.
- Send refund requests through multiple channels, including Mochi’s portal and email, to increase visibility.
- Follow up persistently with calls and emails; be prepared for long wait times and possibly multiple attempts.
- Reference complaints filed with the Attorney General or BBB to escalate and prompt a more professional response.
- Use language that explicitly states you are cancelling and requesting a refund to avoid ambiguity.
- If refund is delayed or denied, dispute the charge through your credit card or bank (chargeback) after documenting all efforts.
- File a complaint with the FTC and your state Attorney General if needed, citing failure to deliver and proper timelines.
- Timing matters: Wait 14 business days post-order if no delivery then escalate; refunds can take days to weeks once promised.
- Be aware of the 24-hour cancellation policy in Mochi’s terms, but note these are reportedly hard to access and users have contested this.
- Use calm but firm language, stating facts and regulations to strengthen your case.
- Keep screenshots and records of the website’s glitches or errors as additional proof when disputing charges.
Why Do People Request Refunds from Mochi
- No availability of appointments leading to cancellation requests.
- Cancelled within 24 hours of payment and requested refund before using any services.
- Refunds not issued if cancellation is after 24 hours of payment, even if no service or product was received.
- Lack of support or dissatisfaction with the product or service from customer perspective.
- No refunds for prescription medications due to patient safety and regulatory compliance.
- Concerns over membership fees during specific periods, leading to requests for refunds.
Mochi Refund Script
Script
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Hello Mochi Team,
I hope this message finds you well. I'm writing to bring to your attention a billing issue that I encountered recently. It appears that I was accidentally charged for a subscription that I did not intend to renew. Given this oversight, I would like to kindly request a refund for the charge.
I appreciate your understanding and assistance in resolving this matter. Thank you for your attention to this issue, and I look forward to your prompt response.
Best regards,
Mochi Refund Policy
Mochi's refund policy states that they cannot accept returns or issue refunds for prescription medications due to safety regulations, making all prescription sales final. However, if there is a concern regarding an error in filling a prescription, customers are encouraged to contact them for assistance.
The Easiest Way to Get a Mochi Refund
If you’re frustrated trying to get a refund from Mochi—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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