Overview
Monkey is an app that helps you meet new people and make friends through random live video chats. When you use Monkey, you get connected to strangers from around the world or nearby, and you chat face-to-face for a short time to see if you want to keep talking. It's super simple and quick, perfect if you want to chat, find friends, or just pass time with someone new. The app is friendly and easy to use, and it's kind of like a fun way to social network with real video interactions.
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Based on multiple sources describing Monkey, it is mainly a video chat app that connects users randomly in short video calls to help them make new friends. The description is straightforward and avoids complex terms, suitable for a consumer audience.
How to Get a Monkey Refund: Step by Step
If you purchased through Apple:
- Open a web browser and go to reportaproblem.apple.com.
- Sign in with the Apple ID used to make the Monkey app purchase.
- Tap or click "I'd like to", then select "Request a refund".
- Choose the reason for your refund request, emphasizing phrases like "subscription renewed without notice" or "account was unused" to increase success.
- Select the Monkey app subscription purchase and then choose "Submit".
- Optionally, if you no longer want the subscription, you can also cancel it during this process.
- Wait 24 to 48 hours to receive updates on your refund request status.
- If approved, the refund will be processed back to your original payment method, which may take additional time to appear.
If you purchased through Google Play:
- Find your Google Play order number and the email address used for the Monkey app purchase.
- Go to the Monkey app refund form at https://monkeytaps.typeform.com/to/SQYwp4kc.
- Complete and submit the refund request form with the required details including your order number and email.
- Mention refund reasons that strengthen your request like "subscription auto-renewed without my consent" or "I did not use the account".
- Submit the form and wait for approval, which can take from 5 to 60 days.
- If approved, the refund will be credited to the original payment method used.
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Tips and Tricks for Getting a Monkey Refund
- Contact support promptly and politely via support@ninjakiwi.zendesk.com—users report best chances here.
- Be clear and concise in your message; specify the exact transaction or issue (e.g., uncredited "monkey money").
- Request refunds soon after the issue occurs; early requests have higher success.
- Escalate politely with follow-up emails if no response from support.
- Mention glitches or errors you encountered, such as uncredited purchases or account issues.
- Maintain a friendly and professional tone; avoid aggressive or confrontational language.
- Use payment platform refund options (Apple reportaproblem.apple.com or Google Play refund form https://monkeytaps.typeform.com/to/SQYwp4kc) if the app denies your refund request.
- Acknowledge the company's refund policies but appeal to customer goodwill and service when making your case.
- Provide a polite refund request script:
Hello, I hope this message finds you well. I am writing to request a refund for a recent charge related to my account on Monkey. Unfortunately, this charge appears to be accidental, and I would like to address this billing issue as soon as possible. I appreciate your assistance and understanding in processing this refund. Please let me know if you need any further details from my end. Thank you for your support! Best regards, - Common refund reasons cited by users include unintentional purchases, exposure to inappropriate content, contact with scammers, privacy concerns, charges despite cancellation, and dissatisfaction with app features.
- Users report better success with polite persistence and by leveraging official refund tools on app stores if needed.
Why Do People Request Refunds from Monkey
- Exposure to inappropriate or explicit content despite app moderation claims
- Contact with strangers who may be scammers or predators
- Privacy and data sharing concerns due to limited privacy settings and personal data collection
- Unwanted or accidental in-app purchases, especially by children
- Lack of adequate moderation or safety measures to protect users
- Being charged for features or subscriptions despite cancelling or dissatisfaction
- Failure of app to deliver promised features or functionality
- General dissatisfaction with app experience or unexpected billing
Monkey Refund Script
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Hello,\n\nI hope this message finds you well. I am writing to request a refund for a recent charge related to my account on Monkey. Unfortunately, this charge appears to be an accidental one, and I would like to address this billing issue as soon as possible. \n\nI appreciate your assistance and understanding in processing this refund. Please let me know if you need any further details from my end.\n\nThank you for your support!\n\nBest regards,
Monkey Refund Policy
Monkey app's refund policy states that all charges for in-app purchases are generally nonrefundable, and there are no refunds or credits for partially used subscription periods. Refund requests are subject to the discretion of the payment processor and must be approved, potentially taking 5 to 60 days to complete depending on various factors.
The Easiest Way to Get a Monkey Refund
If you’re frustrated trying to get a refund from Monkey—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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