Overview
Montaz is a company with over 40 years of experience specializing in equipment for riding and mountain sports. They offer a wide range of products like skis, snowboards, ski boots, and poles, often with discounts when buying packs. They also have ski wear for men, women, and kids, including eco-friendly options. Beyond skiing, Montaz sells hiking gear, climbing shoes, wakeboards, and skateboards. They have a ski rental service for things like alpine skis and snowboards that you can book online. They also provide handy services like free delivery for orders over €69, exchanges and refunds, payment in installments, and free ski assembly if you buy a pack. There's a physical store in La Ravoire where you can rent equipment and get ski repairs. Overall, Montaz is like a one-stop shop for mountain sports gear and services, making it easy and convenient for anyone into outdoor and mountain activities.
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The answer is based on detailed information directly from the Montaz.com official website describing their product range, rental services, and customer conveniences, tailored for consumers interested in mountain and riding sports.
How to Get a montaz Refund: Step by Step
If you purchased through montaz.com:
- Log in to your account on montaz.com.
- Go to 'My Orders' in your account dashboard.
- Locate the order related to your membership or subscription charge.
- Request a refund on the specific order by clicking the refund option.
- Prepare the item for return if applicable: it must be clean, unworn, unused, with original tags and packaging; shoes must be in their original boxes within a protective new parcel.
- After requesting the refund, you have 10 days to send the item back via your country's postal service to the following address:
- MONTAZ SPORTS
- Retour Web + (order number MON*)
- 255 rue Sébastien Charléty
- 73490 La Ravoire
- FRANCE
- Do not declare a value on the return package to avoid extra taxes.
- The return shipping cost is your responsibility, but you can buy a prepaid shipping label from Montaz for 7 euros by searching reference 155732 on their website or using the provided link after refund request confirmation.
- Once Montaz receives the returned item, they will reimburse the total order amount (products and shipping), except if only some items from a multi-item order are returned.
- Refunds will be made to the original payment method within 2 to 3 days after item receipt.
Email
The email is not available.
Tips and Tricks for Getting a montaz Refund
- Be persistent and patient: Users report that repeatedly following up with customer service over a period of days or weeks increases chances of success.
- Use clear and firm language: Calmly but firmly state your request for a refund, emphasizing dissatisfaction and the desire to resolve amicably.
- Escalate politely: If initial customer service contacts fail, escalate the issue by requesting to speak with supervisors or managers.
- Document everything: Keep records of all communications including dates, times, and agent names to support your claims if needed.
- Timing matters: Initiate refund requests as soon as possible within the allowed period to avoid complications.
- Use social media or public forums: Some users have found success by posting their refund issues publicly on social media or relevant forums to encourage faster responses.
- Request partial refunds: When full refunds are denied, suggesting a partial refund can sometimes be accepted by the company.
- Mention payment method disputes: Threatening or indicating intent to dispute payment through your bank or payment provider can prompt faster refunds.
- Be polite but assertive: Friendly yet firm communication often yields better results than aggressive or hostile approaches.
- Check order and account details: Ensure all order information is accurate and referenced in communications to avoid delays.
Why Do People Request Refunds from montaz
- Item doesn’t fit the customer.
- Item was not a customized product like skis mounted with bindings (these are non-refundable).
- Item is not personal protective equipment such as helmets, airbags, avalanche transceivers, climbing gear (non-refundable).
- Item is not mountaineering equipment like harnesses, crampons, ropes, ice axes (non-refundable).
- Customer changed their mind within the 30-day return window.
- Items are clean, unworn, unused with original tags and packaging.
- Customer requests refund for the whole order or part of it according to refund policy.
- Items returned in original and proper packaging (shoes with original boxes in new parcel).
- Customer uses appropriate postal service for return within 10 days after refund request.
montaz Refund Script
Script
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Hello Montaz Team,
I hope this message finds you well. I've encountered an issue with my recent order (Order Number: MON*****), where I noticed an accidental charge that I wasn't expecting. Unfortunately, I am also dissatisfied with the product and would like to request a full refund as per your return policy.
Please let me know the necessary steps to initiate this process. Thank you for your assistance!
Best regards,
montaz Refund Policy
Montaz.com allows customers to return items for a refund within 30 days of receipt. Refunds will include both the product and original shipping costs, but return shipping costs are the responsibility of the customer. Items must be clean, unworn, and unused, and returned in their original packaging.
The Easiest Way to Get a montaz Refund
If you’re frustrated trying to get a refund from montaz—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we’ll take care of the rest.
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Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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