Overview
Motion Array is a website where you can download all kinds of creative video assets like video templates, music, sound effects, motion graphics, AI voiceovers, stock photos, and footage. They also offer useful tools like video-editing plugins that make it easier to add cool effects or remove green screen backgrounds. Plus, if you use Adobe video editing apps, there’s a handy library extension that lets you browse and grab stuff right from the app. They have different membership plans depending on what you need, from just video templates to access to everything, including team and business plans. On top of that, they have a blog full of helpful articles and tips to improve your video-making skills. The assets you download with a subscription come with licenses that let you use them forever in your projects.
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The description is based directly on information from Motion Array's official about page, which clearly explains their main services and offerings targeted at consumers in a simple and straightforward way.
How to Get a Motion Array Refund: Step by Step
If you purchased through Motion Array's Website (Direct Billing):
- Ensure eligibility: You must cancel your subscription within 14 days from the date of purchase or renewal.
- Check usage restrictions: You should not have downloaded or generated any products, used the software, or exported videos during this period.
- Log in to your account: Visit motionarray.com and log in to your account.
- Cancel your subscription: Cancel your subscription through your account settings within the 14-day refund period.
- Contact customer support: Go to the Contact page at motionarray.com/contact or their Help Center.
- Send refund request: Submit a message to customer support with the following angles for success:
- Emphasize that you canceled within the refund period.
- State that you did not use or download any products, nor exported any video with the software.
- Mention any unexpected or unauthorized charges if applicable.
- Await response: Wait for confirmation and refund processing from the support team.
Email
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Tips and Tricks for Getting a Motion Array Refund
- Act quickly: Request a refund as soon as possible after purchase or billing to increase chances.
- Be polite and clear: Use courteous, professional language when contacting support, clearly stating your issue and refund request.
- Mention specific problems: Highlight any issues such as accidental purchase, dissatisfaction with content quality, or billing errors.
- Cancel subscription ASAP: Cancel immediately to avoid further charges, even if refund isn’t guaranteed.
- Use official support channels: Submit refund requests through the official help center or support ticket system for traceability.
- Escalate if needed: If first-level support denies refund, ask to escalate to a supervisor or higher-level support.
- Timing matters: Request refunds close to billing date or trial period end, if applicable.
- Document communication: Keep records of emails, chat transcripts, or tickets for possible disputes.
- Leverage community feedback: Check forums or Reddit to align your language and arguments with successful refund cases.
- Be persistent but professional: Follow up politely if no response or denied initially.
Why Do People Request Refunds from Motion Array
- Cancelled subscription but still billed for fees, sometimes multiple times.
- Refund request denied especially if outside the 14-day refund period.
- Charged for wrong subscription plan, e.g., yearly instead of monthly.
- Refund button is hard to find or not prominent, causing frustration.
- Downloaded or used products during refund period, voiding refund eligibility.
- General dissatisfaction with the quality or value of the content.
- Difficulty removing payment methods leading to unwanted charges.
Motion Array Refund Script
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Dear Motion Array Support Team,
I hope this message finds you well. I am writing to request a refund for a recent charge that has appeared on my account. Unfortunately, it seems there was a billing issue resulting in an accidental charge that I did not authorize. I am disappointed as I was expecting a different experience based on your reputation for excellent service.
I kindly ask for your assistance in processing this refund at your earliest convenience. Thank you for your understanding and support.
Best regards,
Motion Array Refund Policy
Motion Array's refund policy allows users to receive a refund for subscription fees if they cancel within 14 days of purchase, provided no Motion Array products have been downloaded or used during that time. Refunds are not available if requested after the 14-day period or if any products were downloaded within the Refund Period. This policy applies only to paid subscriptions, excluding free accounts.
The Easiest Way to Get a Motion Array Refund
If you’re frustrated trying to get a refund from Motion Array—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
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