Support

Chargeback for Business

Get Chargeback

Overview
Difficulty
How to Get a MS Refund: Step by Step
How to Contact MS
Tips and Tricks for Getting a MS Refund
Why Do People Request Refunds from MS
MS Refund Script
MS Refund Policy
The Easiest Way to Get a MS Refund

4.5

7,420 rated reviews

How to Get a MS Refund

The Ultimate Guide to Getting a MS Refund (ms.gov)

Angelique. P

Published

June 24, 2025

Updated

July 1, 2025

Overview

MS.gov is a website that provides a variety of useful services to help Mississippi residents with everyday needs. It offers access to key services such as health and social services including Medicaid, child health insurance, vital records like birth and marriage certificates, and support for child support enforcement. It also provides information and resources for emergency services, healthcare licenses, family health, and public safety alerts. Additionally, MS.gov helps with education, jobs and working, transportation, taxes, finance, and other local services. It's designed to be a one-stop place where people can easily find and use government services without complicated language or processes.

Difficulty

12345678910

Easy Medium Very Hard

The information is directly gathered from official MS.gov pages that describe the main categories and examples of services they offer to consumers. The summary is written in simple terms suitable for explaining to a friend.

How to Get a MS Refund: Step by Step

If you purchased through the State Agency Payment System on ms.gov:

Contact the specific state agency through which you made your purchase or subscription on ms.gov.
Request the agency initiate a refund on your behalf, as refund requests can only be made by authorized agency representatives through the payment refund page on the application’s extranet.
Provide the agency with your transaction details including date, amount, and payment method to assist in locating your payment.
Follow up with the agency until they confirm that the refund request has been submitted to the Mississippi Payment Processor for settlement.
Note that refunds will be batch processed and settled nightly, so allow up to one business day for completion.

If you purchased through a credit or debit card via ms.gov:

Locate your transaction details related to the card purchase or subscription on ms.gov.
Contact the agency responsible for the service you purchased on ms.gov and request a refund, providing your transaction details.
If you do not receive a response or resolution from the agency, contact your card issuer to file a chargeback and explain that the recurring subscription was charged without your consent or in error.
Emphasize that the subscription was unused and that you sought a refund from the agency first.
Monitor the chargeback process which can take up to 60 days for resolution.

How to Contact MS

Phone

800642767638

The email is not available.

Site

https://www.ms.gov/help-support

Get help with your refund

"This app saved me $127 in minutes"

Tips and Tricks for Getting a MS Refund

Call the Mississippi Department of Revenue (MDOR) repeatedly and ask for updates, mentioning bankruptcy or case clearance if applicable.
Check the MDOR online portal frequently to see if additional information or documents are requested.
Ensure all your paperwork is correct and complete, especially that the MDOR has received your W2 forms, as missing documents cause delays.
Be persistent but polite, escalating calmly to supervisors if initial representatives are unhelpful.
File your refund claim early in the day and early in the week to increase chances of quicker processing.
Mention any special circumstances clearly such as bankruptcy or court cases that might hold up refunds and request specific department handling.
Use language that implies urgency without hostility, like “clearing the case for release of funds” or “checking for any holds due to missing information.”
Stay patient as delays of several weeks are common, but use regular follow-ups every 1-2 weeks.
Ask if expedited processing is possible if your situation is urgent.
If mailed correspondence is needed, send documents via certified mail to have proof of receipt.

Why Do People Request Refunds from MS

Incorrect or incomplete mailing address on the tax return.
Refund is held due to prior year tax liabilities such as Income Tax, Sales Tax, Withholding Tax.
Refund withheld because of owed debts like child support, unemployment benefits, or student loans.
Filing for bankruptcy.
Return was randomly selected for review requiring additional information.
Insufficient processing time allowed for the return.
Need for a W-2 to verify Mississippi withholding.
The tax return has not been received by the Department.

MS Refund Script

Script

Copy

Dear MS Support Team,

I am writing to bring to your attention a billing issue that has resulted in an accidental charge on my account. I would appreciate your assistance in resolving this matter as soon as possible. Based on my records, it appears that I was incorrectly billed for a service that I did not request or authorize.

I kindly request a full refund of the charged amount. Please let me know if you require any additional information or documentation to facilitate this request.

Thank you for your prompt attention to this issue. I look forward to your response.

Best regards,

MS Refund Policy

The refund policy of ms.gov states that taxpayers have three years from the original return's due date to file for a refund. Refund processing generally takes 6 to 8 weeks, though amended returns may take longer, and checks issued over 12 months ago may be claimed from the Division of Unclaimed Property.

The Easiest Way to Get a MS Refund

If you’re frustrated trying to get a refund from MS—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we’ll take care of the rest.

Start reclaiming your money today with Chargeback

Submit a refund request with Chargeback

Get help with your refund

"This app saved me $127 in minutes"

Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.