Overview
MUBI is a streaming service where you can watch great movies that are carefully picked by a team of movie lovers. They focus on bringing you a mix of cult classics, modern masterpieces, and movies by visionary filmmakers. You can stream or download movies and watch them on any device, plus they offer a 7-day free trial so you can check it out before committing.
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The information is directly from MUBI's official website, which describes the company as a streaming service that highlights curated films by passionate cinephiles, making it reliable and directly relevant to the user's request for a simple and clear description for consumers.
How to Get a MUBI Refund: Step by Step
If you purchased through MUBI.com directly:
- Gather all details of your subscription charge, including date and amount.
- Email MUBI customer support at support@mubi.com explaining that you believe the charge was made in error.
- Include your account details and transaction information.
- Wait for a response from their support team for assistance with your refund request. They handle refunds on a case-by-case basis despite their non-refundable policy.
If you purchased through Apple (iOS):
- Open a web browser and visit reportaproblem.apple.com.
- Sign in with your Apple ID used for the MUBI subscription.
- Tap or click "I'd like to," then select "Request a refund."
- Choose a reason that supports your refund request such as "Subscription renewed without notice" or "Did not use the subscription."
- Select the MUBI subscription from your list of purchases and click Submit.
- Optionally, you can cancel the subscription from your device to prevent further billing.
- Monitor your email for the refund request status update (usually within 24-48 hours).
If you purchased through Google Play:
- Visit play.google.com on a web browser.
- Click your profile picture at the top right.
- Select Payments & subscriptions then Budget & order history.
- Find the MUBI subscription charge you want refunded and click Report a problem.
- Choose the refund option that best describes your case and fill out the form, explicitly stating you want a refund.
- Submit the form and wait for a decision, which usually comes within one to four days.
- For better chances, mention reasons like "Subscription renewed without my consent" or "I never used the subscription."
Phone
The phone is not available.
Tips and Tricks for Getting a MUBI Refund
- Act quickly to request a refund as soon as you notice an unwanted charge; early requests have better success rates.
- Be polite but firm in your communication when contacting MUBI support; kindness can sometimes result in extra goodwill like additional free days.
- Use PayPal for payments if possible, as disputes through PayPal have assisted users in getting refunds.
- Clearly explain the issue such as accidental subscription, unauthorized charge, or early cancellation with proof like emails or screenshots.
- Highlight repeated billing after cancellation attempts and demand refunds for months charged erroneously.
- Escalate politely if initial contacts fail; mention intentions to involve consumer protection authorities or payment services to push for resolution.
- Check your subscription status in your account to confirm cancellation before contacting support.
- Request confirmation of cancellation and refund processing from support to have documented proof.
- Monitor billing cycles closely to avoid hidden auto-renewals without notifications; some users report no prior warning before charges.
- Use clear, detailed subject lines in emails to get prompt attention, e.g., “Refund Request for Unauthorized Subscription Charge.”
- Leverage the trial period timing to get refunds, especially if charged shortly after trial activation.
- Watch out for third-party billing (e.g., Amazon, Sky TV); check if MUBI charges come via those platforms, and address refund through those providers if needed.
Why Do People Request Refunds from MUBI
- Unintentional subscription charges often lead users to request refunds.
- Charges after canceling a trial or subscription prompt refund requests.
- Accidental purchases where users click subscribe unknowingly.
- Unauthorized or unconsented charges on credit cards cause refund demands.
- Technical glitches causing double payments or incorrect charges.
- Dissatisfaction with service or user experience leading users to seek refunds.
- Changes in subscription plans or content availability causing users to want refunds.
- Misunderstandings about non-refundable policies prompting refund requests, even if not granted.
MUBI Refund Script
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Dear MUBI Support,
I hope this message finds you well. I am writing to address a billing issue that I recently encountered. It appears that I was accidentally charged for my subscription this month, and I did not intend to continue my membership.
I would greatly appreciate your assistance in processing a refund for this charge. I have enjoyed using MUBI in the past but due to unforeseen circumstances, I am unable to maintain my subscription at this time.
Thank you for your understanding and support. I look forward to your prompt response.
Best regards,
MUBI Refund Policy
MUBI's refund policy states that subscriptions are non-refundable. If you believe a subscription charge was made in error, you can contact their support team for assistance.
The Easiest Way to Get a MUBI Refund
If you’re frustrated trying to get a refund from MUBI—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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