Overview
MyDiabetes is a user-friendly platform that helps people manage their diabetes with a range of practical tools and support. It offers personalized diabetes education, easy-to-understand nutritional advice, and exercise programs tailored for your type of diabetes. You can track your blood sugar levels, physical activity, medication, and other health indicators all in one place. It also reminds you about important health checks to prevent complications and allows you to set your own health goals. The app connects with devices to monitor your blood glucose, blood pressure, and weight. You also get helpful messages and updates from healthcare professionals, making managing diabetes simpler and more personal.
Difficulty
12345678910
Easy Medium Very Hard
The information is directly from the myDiabetes platform website and describes the main services in clear terms that are consumer-friendly.
How to Get a mydiabetes Refund: Step by Step
If you purchased through mydiabetes.health direct payment:
- Contact mydiabetes.health customer support within 14 days of purchase.
- Provide detailed information about your issue with the membership or subscription.
- Be prepared to provide visual proof if the product or service was faulty.
- Submit your refund request using the refund request form on the support page: https://help.mydiabetes.health/hc/en-us/requests/new
- Wait for a customer service representative to respond within 1–3 business days.
- If your refund is approved, you will receive an automatic confirmation email.
- Refunds are issued back to the original payment method used.
- Note that after a full refund, you will lose access to the product or service.
If you purchased through Google Play:
- Go to the Google Play refund request page: https://support.google.com/googleplay/workflow/9813244?hl=en
- Sign in with the Google account used to buy the subscription.
- Select the mydiabetes.health subscription or purchase from the list of your recent purchases.
- Click "Request a refund" and choose the reason related to accidental purchase or service issues.
- Submit the request and wait for Google Play to process it.
- Emphasize in your message that the subscription renewed without notice or that you did not use the service if applicable.
If you purchased through the Apple App Store:
- Open the Settings app on your iPhone or iPad.
- Tap your Apple ID at the top of the screen.
- Select Subscriptions.
- Find and select the mydiabetes.health subscription.
- Tap Report a Problem or go directly to the Apple refund page at https://support.apple.com/en-us/HT204084
- Choose the reason for your refund request, such as "Did not authorize renewal" or "Service not used."
- Submit the request and wait for Apple's response.
- Mention that the subscription auto-renewed without your consent or was unused if that applies to your case.
Phone
The phone is not available.
Tips and Tricks for Getting a mydiabetes Refund
- Start refund requests as soon as possible after the charge to increase chances of success.
- Be polite but firm in your communication; express understanding but clearly state your dissatisfaction.
- Emphasize unexpected charges such as undisclosed auto-renewal fees or accidental purchases in your message.
- Mention difficulty finding refund policy details in their terms and conditions to support your case.
- Ask to speak with a manager or higher-level support if your initial refund request is denied to escalate the issue.
- Keep thorough documentation of all correspondence and retain proof of communication with the company.
- If the company is uncooperative, consider disputing the charge with your bank as a last resort.
- Avoid aggressive language or threats which can harm your refund chances; stay professional.
- Cite consumer protection laws relevant to your location or situation if applicable to strengthen your request.
- Use a calm and clear message script, e.g., "Dear MyDiabetes Support Team, I am writing about an accidental charge and unexpected subscription fees that were not properly communicated. I am dissatisfied and request assistance in processing a refund. Thank you for your understanding."
- Request refunds within their 14-day policy window and provide visual proof if the product or service is faulty.
- Note that refunds will revoke your access to the product or service once processed, so plan accordingly.
Why Do People Request Refunds from mydiabetes
- Charged despite cancellation of subscription or service.
- Difficulties with the refund process, including back-and-forth emails and fights to get money returned.
- Non-receipt of ordered items, such as a cookbook that was paid for but never delivered.
- Opaque billing practices that confuse customers about charges and refunds.
- Subscriptions charged despite same-day cancellation, requiring customers to independently request refunds.
mydiabetes Refund Script
Script
Copy
Dear MyDiabetes Support Team,
I hope this message finds you well. I am writing to address a billing issue concerning an accidental charge to my account. Despite my best efforts, I encountered unexpected charges related to my subscription that I do not believe were properly communicated, and I am dissatisfied with the current service.
I would greatly appreciate your assistance in processing a refund for this charge. Thank you for understanding, and I look forward to resolving this matter promptly.
Best regards,
mydiabetes Refund Policy
The refund policy for MyDiabetes allows customers to request a refund within 14 days of purchase. To initiate a refund, customers must contact customer support with details of the issue and provide visual proof of any faulty product. Once a refund is processed, access to the product will be revoked, and customers will be notified via email.
The Easiest Way to Get a mydiabetes Refund
If you’re frustrated trying to get a refund from mydiabetes—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
.svg)
.svg)
.svg)
.svg)
.png)
