Overview
Naked Wines is a wine seller that connects consumers directly with independent winemakers. Customers, called Angels, contribute $40 a month into an account to help fund these winemakers and in return, they get access to exclusive wines at up to 60% off market price. The service includes shipping on bigger orders, monthly gift bottles, online tastings with winemakers, and personalized wine recommendations based on what you like. You can shop by browsing or rating wines to help customize suggestions, build your own case mixes, and even set up regular shipments that you can change or cancel anytime. There's a program to reserve future special wine releases, free tools for managing your account and ratings, plus easy returns if you don’t like a wine or it arrives damaged. Delivery is quick, and customer support is easy to reach by email or phone. The company makes it fun and easy to discover and enjoy great wines while supporting small winemakers.
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The description is based on detailed information from the official Naked Wines help page, directly summarizing their main services and benefits to consumers in simple, friendly language suitable for a general audience.
How to Get a Naked Wines Refund: Step by Step
If you purchased through NakedWines.com directly:
- Call Naked Wines Customer Service immediately at 1-800-673-4718.
- Request a refund by explaining you want a refund for your membership, subscription, or billing charge.
- If the request relates to a recurring subscription (e.g., Wine Genie), mention that you want to cancel that subscription and get a refund for the recent charge.
- If you already received the wine delivery but want a refund, refuse acceptance of delivery if possible so the wine is returned to the warehouse.
- Once the wine is returned to the warehouse, the refund can be processed.
- If you have an issue with individual bottles or an order already received, send an email to chat@nakedwines.com or call the same number to request a credit to your account or refund.
- Follow up with clear messaging about unexpected charges or delivery issues to improve refund chances.
Tips and Tricks for Getting a Naked Wines Refund
- Be clear and polite when requesting a refund; explaining the exact issue with the wine or membership usually helps.
- Emphasize dissatisfaction with specific bottles or unexpected charges to strengthen your case.
- Use the "cancel angel" search feature on the website to find the cancellation page for the monthly Angel membership, then follow through with cancellation to trigger a refund if applicable.
- Contact customer service by phone or email promptly after deciding to cancel or request a refund; multiple polite follow-ups may be necessary.
- Keep detailed records of all communications including dates and names of representatives spoken to.
- Escalate politely if the first contact does not resolve the issue, asking to speak to a supervisor or higher authority.
- Some users suggest joining, then canceling and rejoining if you want to test or reset membership benefits and refunds.
- Timing matters: act quickly after receiving wine you dislike or notices of unwanted charges to increase success chances.
- Consider using PayPal to pay, as it can offer an easier chargeback or dispute resolution.
- If necessary, mention consumer protection agencies or your willingness to escalate externally, as this often prompts a faster refund.
Why Do People Request Refunds from Naked Wines
- Dislike of wine purchased leading to refund requests.
- Unexpected or unclear monthly subscription charges (e.g., $40 monthly membership fees).
- Confusion or misunderstanding about subscription terms and automatic charges.
- Difficulty canceling memberships and stopping recurring payments.
- Delays or issues in processing refunds for orders or membership fees.
- Non-received or damaged shipments prompting refund demands.
- Perceived misleading or unclear refund and membership policies.
- Requests for refunds due to cancellations of orders or memberships made promptly.
- Lack of proper disclosure about recurring charges prior to enrollment.
- General dissatisfaction with customer service related to refunds or charges.
Naked Wines Refund Script
Script
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Dear Naked Wines Customer Service,
I hope this message finds you well. I recently noticed an unexpected charge on my account related to my Naked Wines subscription, which I believe may be an error. Unfortunately, this incident has caused some dissatisfaction on my end, as I did not intend to incur this charge at this time.
I kindly request your assistance in reviewing this matter and arranging for a refund at your earliest convenience. I appreciate your attention to this issue and look forward to your prompt response.
Thank you for your help!
Best regards,
Naked Wines Refund Policy
Naked Wines offers a refund policy that allows customers to receive refunds for wines they do not love. If you are unhappy with a wine, you can email or call their support, and they will credit your account with the wine's price after you return any unopened bottles. Additionally, unspent contributions by Angel members are refundable in cash or redeemable for merchandise, depending on the member's activity status.
The Easiest Way to Get a Naked Wines Refund
If you’re frustrated trying to get a refund from Naked Wines—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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