Overview
Nine9 is a company that helps people get into modeling and acting easily. They offer a simple way to become a model or actor, starting with a free virtual open call where you can learn about the company and ask questions. Nine9 welcomes all kinds of people, no matter your experience, age, or look. Once you're signed up, you get access to many casting calls for print ads, commercials, runway shows, TV, movies, and more. They connect you with clients and casting directors who need talent. They also have free weekly workshops to help you improve your skills in modeling, acting, dance, singing, and fitness. There's no pressure to quit your job, and you can even work with Nine9 alongside another agency. Nine9 makes it easy, supportive, and fun to join the modeling and acting world.
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The information comes directly from Nine9's official website, explaining their main services in simple terms targeted at consumers interested in modeling and acting opportunities.
How to Get a Nine9 Refund: Step by Step
If you purchased through Nine9.com directly:
- Prepare a cancellation notice in writing that includes the statement "I hereby cancel this contract," the current date, and your signature.
- Send the cancellation notice within 10 business days of the contract date or when you first used the service, whichever is later. You can send it via:
- Mail: Coralreef Productions, Inc. (dba Nine9), 640 N. Old Woodward Avenue, Suite 301, Birmingham, MI 48009
- Email: billing@nine9.com (for internet-contract cancellations)
- Fax, if available
- After cancellation, expect a refund of all fees paid within 10 business days after Nine9 receives your cancellation notice.
- If you miss the 10-day cancellation window, you may still request a refund by contacting Nine9 Customer Service using one of the following methods:
- Phone: Call 800-989-1490 Monday to Friday 9am-6pm ET, Saturday 11am-3pm ET, Sunday 9am-6pm ET and specifically request a refund for your membership subscription charges.
- Email: Send a refund request to contact@nine9.com with details of your membership and reasons emphasizing if the subscription renewed without notice or the account was unused.
- Chat: Use the chat available on nine9.com to connect with a representative and request a refund. Use similar messaging to the email method.
- Mail: You can also send a written refund request via mail to 6632 Telegraph Road, #352, Bloomfield Hills, MI, 48301.
- Use refund request messaging:
- Mention that the subscription renewed without notice.
- Emphasize that the account was unused.
Tips and Tricks for Getting a Nine9 Refund
- Keep a detailed record of all communications and transactions with Nine9.
- Request a refund immediately, ideally within 24 hours of payment, as some users tried this but often received only partial refunds.
- Use firm and clear language when asking for a refund, emphasizing dissatisfaction and unmet expectations.
- If denied a refund, escalate to consumer protection agencies like the Department of Consumer Affairs.
- Consider sending a strongly worded letter from a lawyer or someone with legal knowledge to pressure for a refund.
- Highlight the legality issue that agencies typically cannot charge upfront fees for work, as Nine9 uses complex wording to circumvent this.
- Avoid continuing payments if no work or auditions come after a few months and escalate your complaint accordingly.
- Be aware that Nine9 claims "no refunds after contract signing," but persistence and documentation may result in exceptions.
- Switch or cancel your payment method (e.g., credit card) if the company is untrustworthy or claims a refund they do not process.
- Post about your experience on forums and consumer complaint sites to increase pressure and find support from others.
Why Do People Request Refunds from Nine9
- Unexpected charges after cancellation: Customers report being charged fees even after they have requested to cancel the service.
- Perceived misleading or scam practices: Many users feel the service is a scam or misrepresented as a casting opportunity, but ends up being a sales presentation.
- Dissatisfaction with fee structures: Complaints about monthly or annual fees that customers did not anticipate or agree to.
- Difficulty obtaining refunds: Customers report that refunds are rarely given or only partial refunds are offered, with some customers receiving no refund after service cancellation.
- High upfront fees: The company charges significant upfront fees, which is unusual compared to legitimate castings agencies that get paid after a gig is landed.
- Pressure to sign contracts and promises of success: Customers feel pressured to sign contracts and are promised success or opportunities that never materialize.
- Harassment to continue payment: Some customers report harassment via texts, calls, and emails to continue payments or discourage cancelling.
- No real casting opportunities or work: Customers do not receive actual gigs or auditions as promised.
Nine9 Refund Script
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Hello Nine9 Team,
I hope this message finds you well. I am writing to address a recent billing issue I encountered with my account. I noticed an unexpected charge that I believe was made in error and would like to request a refund for this amount.
Despite my initial enthusiasm for your services, I have not been able to utilize them as I originally intended, leading to my dissatisfaction. I kindly ask for your assistance in processing this refund at your earliest convenience.
Thank you for your attention to this matter. I look forward to your prompt response.
Best regards,
Nine9 Refund Policy
Nine9's refund policy states that their annual service fee is nonrefundable. Additionally, while they do not offer a standard refund policy, refund requests are considered on an individual basis and can be submitted through various methods such as phone, email, or chat.
The Easiest Way to Get a Nine9 Refund
If you’re frustrated trying to get a refund from Nine9—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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