Overview
Nomad offers international eSIMs that let you get local data rates in more than 200 countries. You can easily buy a data plan for the area you're traveling to, install it quickly on your phone, and have fast 4G or 5G internet as soon as you arrive. It helps you avoid expensive roaming charges and save money. You can also keep your regular phone number for calls and texts, get customer support anytime, and share data across multiple devices. There's a free trial with 500MB of data for new users, and some plans even include a local phone number. Plans are easy to manage through the Nomad app on your phone.
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The information was directly gathered from the official Nomad website, summarizing their key consumer services in simple and clear terms suitable for a general audience.
How to Get a Nomad Refund: Step by Step
If you purchased through getnomad.app direct subscription:
- Open the getnomad.app website or open the Nomad app on your iOS or Android device.
- Locate the live chat feature on the website or in-app chat support within the Nomad app.
- Initiate a chat with customer service and clearly state you want to request a refund for your subscription or plan purchase.
- Important: Specify whether you have installed or activated the eSIM plan. Refunds are only fully available if the eSIM has not been installed or activated.
- If the eSIM plan is activated, mention any network or technical failures you encountered that prevented service to possibly qualify for a partial refund.
- If the eSIM has been removed before requesting a refund, note that no refund or reassignment is possible.
- Request confirmation on the refund eligibility and any next steps they require, such as cancellation if necessary.
- Follow their instructions and keep a record of your chat for reference.
Tips and Tricks for Getting a Nomad Refund
- Contact support promptly immediately after purchase if you anticipate any issues or want a refund.
- Be polite but firm in your communication with Nomad support, clearly stating the reason for refund and keeping your messages concise.
- Follow up persistently if you don’t get a response within a few days; multiple follow-ups can increase chances of escalation.
- Use clear, factual language explaining your situation and referencing any relevant purchase or transaction details.
- Escalate by posting in relevant online forums or Reddit mentioning your issue—sometimes public posts prompt quicker responses.
- Time your request within 30 days of purchase, as refund eligibility often depends on this window.
- Document all interactions, including dates and contents of your messages for evidence if needed.
- Mention payment platform protections (like PayPal claims) if initial contact is ignored, as a last resort.
- Be aware of possible technical or system upgrade issues that may cause unexpected refunds or cancellations, and ask for clarification.
- Consider posting updates publicly after resolution to help others in the community and maintain pressure on support.
Why Do People Request Refunds from Nomad
- Non-installation or non-activation of the eSIM plan: Customers want refunds if they haven't installed or activated the plan, making it fully refundable.
- Activation of the plan: Once activated, the plan is considered used, so full refunds are not guaranteed.
- Partial usage of data: Customers may seek partial refunds if data usage is minimal and a service quality issue or technical failure on Nomad's side can be proven.
- Removal of single-use eSIM before refund request: If the eSIM is removed from the phone before asking for a refund, no refund or reassignment is provided.
- Purchases made with discount codes: These are non-refundable once the plan is installed or activated.
- Specific plan restrictions: Certain plans like DTAC Thailand 50GB 10 Days, Thailand Unlimited 10-Day, and Single Country Day plans have specific refund policies that can cause refund requests.
Nomad Refund Script
Script
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Dear Nomad Support Team,
I hope this message finds you well. I am writing to address a billing issue I encountered recently. I noticed an unintended charge on my account, and I believe it was made in error.
Considering the circumstances, I kindly request a refund for this charge. I appreciate your assistance in resolving this matter promptly.
Thank you for your attention to this issue, and I look forward to your reply.
Best regards,
Nomad Refund Policy
The refund policy of getnomad.app states that requests must be made within 30 days of purchase. If the eSIM has not been installed or activated, it is fully refundable, but if activated, it may only be partially refundable based on data usage and conditions regarding network failures.
The Easiest Way to Get a Nomad Refund
If you’re frustrated trying to get a refund from Nomad—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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