Overview
Noon at noon.com is a popular online shopping platform in the Middle East where you can buy a wide range of products all in one place. They deliver to several countries including Saudi Arabia, the UAE, and Egypt. Besides shopping, Noon also offers services like food delivery with noon Food and NowNow, quick delivery with noon Minutes, a loyalty program called noon One, and a payment service known as noon payments. It's like a one-stop digital marketplace that makes shopping and getting things delivered really easy and convenient for everyday consumers.
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The information is directly sourced from the official LinkedIn page of Noon, which clearly outlines its main services aimed at consumers, describing it as a leading e-commerce platform and a digital marketplace offering multiple services including food delivery, payment solutions, and loyalty programs across several Middle Eastern countries.
How to Get a Noon Refund: Step by Step
If you purchased through Noon.com (direct card purchase):
- Log in to your Noon account on noon.com.
- Go to the "My Orders" or "Order History" section.
- Locate the order associated with the membership or subscription you want a refund for.
- If the order is canceled before dispatch, the refund is automatically transferred to your original payment method (credit/debit card) within 3-5 business days.
- If the membership or subscription has been charged and you want a refund after payment, contact Noon customer support:
- Email: info@thenoonclub@gmail.com
- Phone: +91 9840951286
- When contacting support, provide:
- Your order number
- Description of the refund request
- Any relevant screenshots or proof of payment
- Emphasize if the subscription renewed without your knowledge or if the account was unused to increase refund success chances.
- Await confirmation and processing of your refund, which generally reflects back to your original payment method within 7 to 10 business days after approval.
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Tips and Tricks for Getting a Noon Refund
- Document everything meticulously including photos of the product as received and unopened packaging to counter claims of non-original condition.
- Be persistent with follow-ups via calls or messages daily; do not let the issue go cold.
- Raise complaints multiple times if the first return/refund request is declined, as repeated requests have led to eventual acceptance.
- Use firm and clear language when communicating with customer service, indicating you expect proper escalation if the issue is not resolved.
- Escalate through consumer rights organizations or mention them if customer service is unhelpful.
- Post publicly in forums or community groups related to Noon or ecommerce in your region to get attention and pressure the company.
- Leverage the timing of complaints by applying for returns as soon as possible upon receiving the product and persist daily after that.
- Ask for escalation contact details and be ready to push for higher-level supervisor or escalation team intervention.
- Insist on refund even if the item is returned multiple times until confirmation is received.
- Use evidence like warranty verification from official brands to support your case when product is faulty or misrepresented.
Why Do People Request Refunds from Noon
- Defective or Damaged Products: Customers receive refunds if products are defective or damaged, with evidence provided within 48 hours.
- Wrong Item Received: Refunds given when an incorrect product is delivered and reported within 48 hours.
- Unwanted or Incorrect Purchase: Customers can request refunds for products they did not want or ordered incorrectly, but typically bear return shipping costs.
- Digital Products and Personalization: Generally non-refundable unless defective.
- Returned Items Not Meeting Conditions: Products must be unused, undamaged, and in original packaging to qualify for refunds.
- Claims Made After 14 Days: Refunds are not processed if claims or returns are made after 14 days of receipt.
- Clearance Sale Items: Items bought during clearance sales are final sale and non-refundable.
Noon Refund Script
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Dear Noon Customer Service,
I am writing to request a refund for a recent charge that appears to be an error. I have noticed an accidental billing issue on my account, and despite my efforts to resolve it, I have been unable to find a satisfactory solution.
Given the circumstances, I kindly ask you to process my refund at your earliest convenience. I appreciate your attention to this matter and look forward to your prompt response.
Thank you for your assistance.
Sincerely,
[Your Name]
Noon Refund Policy
Noon.com has a refund policy that allows customers to return eligible products within 15 days from the date of receipt. Refunds are processed as store credit within 24 hours, though customers can request a transfer back to their payment card, which may take an additional 3 to 5 business days.
The Easiest Way to Get a Noon Refund
If you’re frustrated trying to get a refund from Noon—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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