Overview
NuggMD is an easy-to-use online service that helps people get their medical marijuana card quickly and affordably. You can have a video visit with a licensed doctor right from home—no need for an appointment—and if the doctor approves you for medical cannabis, you only pay then. They handle everything from evaluating if you qualify to helping with the application and renewals. Plus, they offer support seven days a week, keep your info private and secure, and they operate in over 24 states. It’s basically a simple, convenient way to get legal access to medical marijuana benefits like tax savings, home delivery (where allowed), and a wider choice of products.
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The information was obtained directly from the official NuggMD website, which clearly outlines their services for medical marijuana evaluations, telemedicine consultations, payment only upon approval, and support for medical cannabis card applications and renewals. The language is consumer-friendly and describes the service as convenient, secure, and widely available.
How to Get a NuggMD Refund: Step by Step
If you purchased through NuggMD directly (nuggmd.com):
- Email support@nuggmd.com with "Refund Request" in the subject line.
- In the email body, state your reason for the refund clearly, focusing on the timing and usage status of your membership or certification.
- If applicable, note that you have canceled before your evaluation to avoid processing fees.
- Emphasize if you have not used your medical marijuana recommendation or membership benefits yet.
- Wait for a response from NuggMD support; refunds, if approved, typically process within 3-5 business days.
- Understand that refunds are generally not issued after the MMJ recommendation has been provided or if certification has been used.
How to Contact NuggMD
If you need assistance, here’s how you can get in touch with NuggMD support team:

Tips and Tricks for Getting a NuggMD Refund
- Call NuggMD directly and be persistent; users report it takes time but calling repeatedly has resulted in refunds.
- Explain your situation clearly and calmly, emphasizing that you never received the service or approval as expected.
- Mention that you are aware of your rights to request a refund if the service was not provided.
- Document your communications—keep records of emails and calls to escalate effectively if needed.
- Escalate by filing a complaint with the Better Business Bureau if initial refund requests are denied or ignored.
- Use the threat or actual action of a credit card chargeback as a last resort after unsuccessful refund attempts.
- Time your refund request soon after realizing the service will not be provided or if denied approval, ideally within their stated refund window.
- Some users report mentioning personal situations such as a change in medical condition or that they were denied approval can help their case.
- Avoid aggressive or rude language; instead, be firm, clear, and polite in all communications.
- If asked for documentation that you cannot provide, clarify that lack of documentation should qualify you for a refund.
Why Do People Request Refunds from NuggMD
- Cancellation before evaluation with a small $10 processing fee deducted
- Dissatisfaction with service within refund window (usually 30 days)
- No refund after MMJ recommendation is issued by practitioner
- No refund for failure to complete certification after practitioner completes certification requirements
- Refund only if med card not used at dispensaries in states like California (within 14 days)
- Deactivation of medical cards upon refund processing in certain states (e.g., California)
- Out-of-state patients applying for CA recommendation are not eligible for refund
NuggMD Refund Script
Script

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Hello NuggMD Team,
I hope this message finds you well. I am reaching out regarding a recent billing issue with my account. I noticed an unintended charge on my card that I did not authorize. I believe this may have been a mistake, and I would like to request a refund for this charge.
I appreciate your attention to this matter and look forward to resolving it promptly. Thank you for your understanding.
Best regards,
NuggMD Refund Policy
NuggMD's refund policy varies by state but generally allows for refunds within 30 days if customers are not satisfied, except once a medical marijuana recommendation has been issued. California residents can receive a refund within 14 days if they have not used their medical card at any dispensaries. To request a refund, customers must email support with details and can expect the refund processed within 3-5 business days.
The Easiest Way to Get a NuggMD Refund
If you’re frustrated trying to get a refund from NuggMD—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we’ll take care of the rest.
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Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.