Overview
NutriSense helps people understand how their body responds to food, exercise, stress, and sleep through continuous glucose monitoring (CGM) and expert dietitian coaching. They send you a glucose sensor to wear that tracks your glucose levels all day, and you have regular video calls with registered dietitians who help you make healthier lifestyle choices based on the data. The coaching focuses on building small, sustainable habits for better energy, weight management, and overall health without restrictive diets. They also offer an app to track your progress and provide personalized insights. Most video calls are covered by insurance, so the service is affordable and easy to use.
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The information is directly taken from NutriSense's official website. It clearly describes the services they offer, targeting consumers in simple and straightforward language, which aligns with the user's request.
How to Get a NutriSense Refund: Step by Step
If you purchased through NutriSense directly (nutrisense.io):
- Open the Nutrisense app on your device.
- Tap the icon in the upper left-hand corner.
- Select "Programs & Add-ons" from the menu.
- Tap "Show Program Details" for your current subscription.
- Tap "Modify Subscription."
- Choose "No, I want to cancel my subscription."
- Tap "Cancel when commitment ends."
- Select "Contact Support" to reach the Nutrisense support team.
- Explain your refund request by emphasizing any billing issues or unwanted charges, even though NutriSense states their memberships are non-refundable.
- Follow any specific instructions provided by support to pursue a refund.
If you purchased through Apple subscriptions:
- Open a web browser and go to reportaproblem.apple.com.
- Sign in with the Apple ID used to subscribe to NutriSense.
- Click or tap "I'd like to," then select "Request a refund."
- Choose the reason for requesting a refund, such as "subscription renewed without notice" or "unwanted charge."
- Select the NutriSense subscription or purchase from the list.
- Submit the refund request.
- Optionally, cancel the NutriSense subscription through your Apple ID to prevent future charges by opening Settings, tapping your Apple ID, selecting "Subscriptions," finding NutriSense, and choosing "Cancel Subscription."
- Wait 24 to 48 hours for Apple to process and update your refund request status.
- If you don’t see the charge or refund option, ensure you are signed in with the correct Apple ID or contact Apple Support directly.
Email
The email is not available.
Tips and Tricks for Getting a NutriSense Refund
- Document product non-delivery or delays: Keep detailed records and photos of packages not received or delayed deliveries to support your claim.
- Reject package delivery at UPS or other carriers: If you receive packages you did not order or want to reject, have the carrier mark them as "RTS – Refused (Never Accepted)" to return automatically and notify NutriSense.
- Be persistent with support requests: Submit daily or frequent requests via NutriSense's official support contact forms if initial responses are unhelpful or absent.
- Maintain a calm but firm tone in messaging: Express frustration clearly but professionally to show seriousness and encourage helpful responses.
- Highlight any lapses in service: Mention specifically any delays in sensor arrivals or periods without product use that justify a refund.
- Cancel subscription immediately upon deciding to stop: Stop future charges and increase chances of refund by formally canceling the subscription promptly.
- Use credit card chargeback as escalation: If NutriSense refuses refund and is unresponsive, consider filing a dispute with your credit card company as a last resort.
- Be aware non-refund policy is stated but can be challenged: Despite NutriSense's stated no-refund policy after charges, some users report that persistence and proof can sometimes lead to partial refunds or negotiations.
- Avoid confrontational language: Stay professional to avoid getting blocked or ignored by support teams.
- Time your requests after missed deliveries or billing cycles: Address refund requests soon after missed deliveries or billing to strengthen your position.
Why Do People Request Refunds from NutriSense
- Late delivery of Continuous Glucose Monitors (CGMs) leading to unused subscription days.
- Malfunctioning or defective sensors/devices that do not work properly with the app or at all.
- Charges after subscription cancellation despite cancellation requests, causing billing disputes.
- Confusing or misleading subscription activation and billing policies, leading to surprise charges.
- Cancellation fees and downgrade fees applied according to subscription terms, sometimes disputed by customers.
- Delayed or absent customer service response regarding refund and support requests.
- Refund requests denied based on no-refund policy for processed monthly charges.
- Poor communication and lack of compensation for service failures or product issues.
- Refunds sometimes contingent on return of unopened devices, complicating the refund process.
NutriSense Refund Script
Script
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Dear NutriSense Support,
I hope this message finds you well. I am writing to bring to your attention an issue I encountered with my recent billing. I noticed an accidental charge on my account that I did not authorize. I would appreciate it if you could assist me in resolving this matter and provide a refund for the amount charged.
Thank you for your prompt attention to this request. I look forward to your response.
Best regards,
NutriSense Refund Policy
NutriSense has a strict refund policy stating that all membership programs and add-on charges are non-refundable. Additionally, if a user cancels their subscription before fulfilling the minimum monthly commitment, they will incur a non-refundable early cancellation fee.
The Easiest Way to Get a NutriSense Refund
If you’re frustrated trying to get a refund from NutriSense—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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