Overview
Preply is an online platform where you can find private tutors for 1-on-1 lessons in over 120 subjects, especially languages. You can schedule lessons whenever it fits you and interact with your tutor using video, chat, and other helpful tools. They offer personalized lesson plans to match how you learn and what you want to achieve. There are lots of tutors to choose from, teaching over 90 languages, and you can try a lesson first to see if the tutor is a good fit. They also provide free resources to help you practice and learn outside of lessons. It's all about helping you learn by speaking and practicing from the very first lesson, no matter your skill level.
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The information was gathered directly from Preply's official website blog, explaining the main services they offer to consumers in straightforward terms, emphasizing their tutoring services and learner-friendly features.
How to Get a Preply Refund: Step by Step
If you purchased through Preply (directly on preply.com):
- Prepare your refund request information:
- Have your payment details ready, including the date and time of the lesson or subscription charge.
- Know the name of your tutor associated with the membership or subscription.
- Identify the clear reason for requesting a refund, such as unused subscription hours or unauthorized charge.
- Contact Preply Support:
- Email: Send your refund request via email to support@preply.com.
- Alternatively, use the live chat tool on the Preply website or app for quicker communication.
- Write your refund request message:
- Include the date and time of the lesson or charge in question.
- Mention the name of your tutor.
- State a precise reason for the refund request. Suggested phrasing angles: Emphasize if the subscription renewed without notice or highlight unused subscription hours.
- Wait for the refund decision:
- Preply typically processes refund decisions within 30 calendar days of your request.
How to Contact Preply
If you need assistance, here’s how you can get in touch with Preply support team:
Tips and Tricks for Getting a Preply Refund
- Be clear and polite when first contacting support, including specific lesson details and reasons for the refund request.
- Escalate to higher support levels if initial responses are unhelpful; ask for a manager or supervisor.
- Use timing to your advantage—request refunds promptly, especially if lessons were cancelled or tutors were unavailable.
- Document all communications—keep records of chats, emails, and timestamps to support your claim.
- Leverage inactivity policies by mentioning if your lesson hours expired without your use due to tutor inactivity or platform issues.
- Push for alternative resolutions like credit transfers if direct refunds are denied but ensure you clarify you want a refund if possible.
- Appeal to customer service values by noting service quality issues without aggressive language.
- Post politely on public forums (like Reddit) if support is unresponsive; sometimes this prompts faster resolution.
- Request refund within specified timeframe, as delays in asking can cause loss of eligibility.
- Highlight any discrepancies in charges or unexpected fees (like processing fees) in your communications.
- Ask for make-up lessons or time extensions if lessons were missed due to tutor absence.
- Be persistent but patient—refunds can take time with Preply, and consistent follow-up is often necessary.
Why Do People Request Refunds from Preply
- Poor quality of tutoring services leading to dissatisfaction
- Tutor cancellation or quitting before lessons are completed
- Trial lesson did not take place and requesting refund or retake with another tutor
- Unauthorized charges or billing issues such as subscription renewals not authorized by the user
- Lessons not scheduled or expiring before being used
- Technical issues like lost internet connection, lost login credentials, or updates causing missed lessons (though refunds are generally not provided for these)
- Preply account suspension or termination due to policy breaches causing prepaid lesson loss
- Customer dissatisfaction with tutor's professionalism or communication
- Disputes over chargebacks or refund eligibility
- Request for refund after poor overall experience or poor communication from tutors
Preply Refund Script
Script
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Hello Preply Support,
I hope this message finds you well. I am writing to request a refund due to a billing issue that has affected my account. Unfortunately, I noticed an accidental charge that I did not authorize and I would like to resolve this matter promptly.
The details are as follows:
- Name of Tutor: [Insert Tutor's Name]
I appreciate your attention to this matter and look forward to your prompt response regarding the refund process. Thank you for your assistance.
Best regards,
Preply Refund Policy
Preply's refund policy allows users to request a refund for lesson packages within 90 days of purchase, if a trial lesson did not take place. Refund requests must be submitted via email with relevant details, and decisions are typically made within 30 days. The policy states that all refunds are at Preply's discretion and any fees incurred by banks or payment processors during the refund process are the user's responsibility.
The Easiest Way to Get a Preply Refund
If you’re frustrated trying to get a refund from Preply—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we’ll take care of the rest.
Start reclaiming your money today with Chargbeack
Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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