Overview
PreSonus is a company that focuses on sound and music products and software. They make it easy for people to create, record, and mix music with tools like music production software (Studio One), digital and analog mixers, audio interfaces to connect instruments and microphones to computers, studio speakers for clear sound, and controllers for music production. They also offer microphones, headphones, and accessories to help with recording and listening. On top of that, they provide support and learning resources for users to get the most out of their products.
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The information comes directly from the official PreSonus website, summarizing their main products and services aimed at consumers in an easy-to-understand way.
How to Get a PreSonus Refund: Step by Step
If you purchased through my.presonus.com membership portal:
- Go to https://my.presonus.com and log in to your account.
- Click on the three-lined menu icon at the top right corner near your avatar.
- Select Membership & Billing from the dropdown menu.
- Within the Membership & Billing section, click Cancel Membership to stop the subscription, as refunds are only handled for canceled memberships.
- After cancelling, contact PreSonus support directly by submitting a ticket through https://support.presonus.com/hc/en-us/requests/new to request a refund.
- In your refund request, emphasize that the subscription renewed without notice or that you did not use the service during the billing period.
- Use clear, polite language and specify your account details and subscription type in the support ticket.
If you purchased through a credit card or PayPal directly:
- If the subscription charges are on your credit card or PayPal, first cancel the subscription via my.presonus.com as described above.
- Then, contact PreSonus support via https://support.presonus.com/hc/en-us/requests/new to request a refund due to accidental charge or non-usage.
- When requesting a refund, mention that the charge was accidental or the service was unused during the billing period to improve your chances.
Tips and Tricks for Getting a PreSonus Refund
- Be polite but firm: Use respectful language acknowledging the support agent's help while clearly stating your refund request.
- Document everything: Keep screenshots of purchase, pricing, and any communication to support your case.
- Request escalation: If the first-level support denies the refund, politely ask to escalate the issue to a manager or supervisor.
- Use timing to your advantage: Contact support during business hours early in the week to avoid weekend delays.
- Emphasize misunderstanding or error: Highlight any discrepancies like wrong billing or unadvertised charges explaining why refund is justified.
- Be persistent but patient: Follow up regularly if you don’t get a response, but avoid aggressive language that might close doors.
- Mention alternative solutions: If denied, suggest credit, store credit, or partial refund as a compromise.
- Use community support: Reference similar refund success stories from forums or Reddit to strengthen your case.
- Consider payment disputes: If all else fails, be prepared to escalate through your bank or payment provider’s chargeback process.
Why Do People Request Refunds from PreSonus
- Hardware issues not repaired due to lack of parts: Customers report defects such as volume fader port issues with repairs delayed because necessary parts are unavailable.
- Warranty disputes: Customers want warranty replacements for manufacturer defects, but Presonus denies claims citing expired warranty or warranty voided by unauthorized repairs.
- Software access problems: Customers face difficulties with software included with hardware, like damaged install disks or software linked to previous owners, leading to refund requests.
- Repair delays and lost parts: Long repair wait times and lost or misplaced parts during shipment or at repair centers frustrate customers seeking refunds.
- Customer dissatisfaction with service resolution: Customers find Presonus responses to issues insufficient or unsatisfactory, prompting refund requests.
PreSonus Refund Script
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Dear PreSonus Support Team,
I hope this message finds you well. I am writing to bring to your attention a billing issue I encountered with my recent purchase. It appears that I was accidentally charged for an item that I did not intend to purchase, and I would like to request a refund for this transaction.
I have always appreciated the quality of PreSonus products and your commitment to customer satisfaction, which is why I am hopeful that this matter can be resolved quickly. Please let me know if you need any further information to facilitate the refund process.
Thank you for your attention to this matter. I look forward to your prompt response.
Best regards,
PreSonus Refund Policy
PreSonus has a refund policy that allows customers to return digital software purchases within a 14-day window after the purchase. Refunds for returned items are processed within 7-10 business days after the return is received, although the time frame for the refund to appear may vary based on the financial institution.
The Easiest Way to Get a PreSonus Refund
If you’re frustrated trying to get a refund from PreSonus—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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