Overview
Private Internet Access (PIA) is a top-rated VPN service that helps protect your privacy and keep your internet connection secure. It offers fast speeds and access to servers all around the world, making it easy to stream content securely. PIA supports all major devices, from computers to smart TVs and routers, and lets you use the VPN on unlimited devices with one subscription. It has features like ad and malware blocking, anonymous payment options, a kill switch to prevent data leaks, and browser extensions to block trackers. PIA also provides 24/7 customer support and a 30-day money-back guarantee. It's designed to be easy to use but also offers advanced settings for those who want more control over their online privacy. Overall, PIA helps you browse the internet safely, privately, and without the usual restrictions from your internet provider.
Difficulty
12345678910
Easy Medium Very Hard
The description is based on detailed information from the official Private Internet Access website explaining the key features, services, supported platforms, and customer support provided by PIA, translated into simple consumer-friendly language.
How to Get a Private Internet Access Refund: Step by Step
If you purchased through Card or Direct Purchase on privateinternetaccess.com:
- Go to the Private Internet Access website and locate the "Contact Us" page or email support at support@privateinternetaccess.com.
- Submit a support ticket requesting a refund within 30 days of the last payment.
- Include the following to accelerate your request:
- The email address used during account registration.
- The complete PIA Order number from the payment confirmation email. If you do not have it, provide identification details based on your payment method (Paypal Profile or Subscription ID starting with I- or S-, Amazon Transaction ID starting with P01-, Google Order Number starting with GPA, or Bitcoin transaction details).
- Wait for the refund processing which may take 5 to 10 business days after the payment provider completes the refund.
If you purchased through Paypal:
- Log into your Paypal account and locate your subscription or payment related to Private Internet Access.
- Find your Profile ID or Subscription ID (starting with I- or S-), not the Billing ID.
- Email a refund request to support@privateinternetaccess.com with these IDs, your registration email, and the PIA Order number if available.
- Emphasize if the subscription renewed without your knowledge or consent to improve refund chances.
- Allow 5 to 10 business days for the refund to be processed after confirmation.
If you purchased through Google Play:
- Open the Google Play Store app on your Android device.
- Tap on your profile icon, then select "Payments & subscriptions" followed by "Subscriptions."
- Find the Private Internet Access subscription and tap "Cancel subscription" if required.
- Visit https://support.google.com/googleplay and search for refund request options or use the "Report a problem" feature under your purchase history.
- Provide the Google Order Number starting with "GPA" in your refund request message.
- Use a message angle that states the subscription renewed unexpectedly or the service was unused to strengthen the request.
- Wait up to 10 business days for the refund process to complete.
If you purchased through Apple App Store:
- On your iPhone or iPad, open the Settings app.
- Tap your Apple ID at the top, then go to Subscriptions.
- Find the Private Internet Access subscription and tap it.
- Tap Cancel Subscription if it is still active.
- Open a browser and go to https://reportaproblem.apple.com and sign in with your Apple ID.
- Locate the Private Internet Access purchase in the list, tap "Report a Problem" and select "Request a refund." Choose a reason such as the subscription renewed without notice or the service was not used.
- Submit the request and wait for Apple's response.
Tips and Tricks for Getting a Private Internet Access Refund
- Submit refund requests immediately within the 30-day window to keep eligibility clear.
- Use polite but firm language emphasizing dissatisfaction with service quality or performance (e.g., poor speed, UI issues).
- Follow up persistently via multiple support tickets or emails if initial requests are ignored.
- Respond promptly if support replies asking for confirmation to keep your refund request active.
- Document all communications including emails, tickets, payment details, and responses for potential disputes.
- Disable auto-renewal immediately to prevent further charges once you decide to cancel.
- Wait a few days after requesting a refund to see if the charge is automatically reversed before escalating.
- Dispute charges with your credit card company citing lack of service or promised refund non-fulfillment if refund not granted.
- Prepare documentation for credit card disputes: emails, screenshots, confirmation of cancellation, and refund requests.
- Escalate via Better Business Bureau (BBB) complaints if direct support channels fail to provide resolution.
- Avoid aggressive or confrontational language which may hinder support responses; stay professional and factual.
- Be aware that some users report automated or no responses, so persistence and escalation are key.
Why Do People Request Refunds from Private Internet Access
- Frequent CAPTCHA challenges when using PIA IP addresses, causing inconvenience.
- Poor or slow VPN speeds, not meeting user expectations or connection needs.
- Dissatisfaction with service quality despite having an active subscription.
- Inability to access geolocked streaming services such as Netflix, which some users expect the VPN to unblock.
- Refund requests outside the 30-day refund policy window, leading to denial and frustration.
Private Internet Access Refund Script
Script
Copy
Dear Private Internet Access Team,
I hope this message finds you well. I am reaching out regarding a billing issue I recently encountered. It appears that I was accidentally charged for a renewal that I did not intend to authorize. After reviewing my account and the services offered, I am not fully satisfied and would like to request a refund for this transaction.
I appreciate your assistance in resolving this matter promptly and would be grateful for any support you can provide to process my refund.
Thank you for your attention to this issue.
Best regards,
Private Internet Access Refund Policy
Private Internet Access offers a 30-day money-back guarantee for all their plans, allowing users to test their features risk-free. To qualify, customers must be new users who request a refund within 30 days of purchase and haven't asked for a refund in the previous three months. Note that the refund policy does not apply to subscribers from the Apple App Store; they should contact Apple for assistance.
The Easiest Way to Get a Private Internet Access Refund
If you’re frustrated trying to get a refund from Private Internet Access—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
.svg)
.svg)
.svg)
.svg)
.png)
