Overview
ProCare Health is a company that focuses on providing high-quality daily vitamins and supplements specifically designed for people who have had weight loss surgery or are on a wellness journey related to weight loss. They offer easy-to-take, affordable multivitamins developed with input from bariatric doctors and dietitians. Their products include probiotics, prenatal vitamins, calcium supplements, and GLP-1 nutritional support, all made to help improve health after surgery. They also emphasize quality through third-party testing and offer free virtual support groups and sample packs to help patients. Overall, ProCare Health supports not just with products but also with resources and community support for those managing their health after bariatric surgery.
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The information was gathered from the official ProCare Health website, which clearly details their product offerings, support services, and focus on bariatric patients, all presented in accessible language appropriate for consumers.
How to Get a ProCare Health Refund: Step by Step
If you purchased through ProCare Health (procarenow.com) website:
- Gather your purchase details: customer name, invoice number, and the nature of the problem with the product.
- Ensure the product is unopened and in resalable condition with the original packing material.
- Call ProCare Health customer service at 877-822-5808 or email support@procarenow.com to initiate the refund process.
- If the product is defective or was shipped in error by ProCare Health, request a pickup for the return, which they will cover.
- If you are returning for other reasons, prepare to cover the original delivery costs and the return shipping expense yourself.
- For bundle purchases, return all items in the bundle for a refund; partial returns convert the order to a full price purchase for items not returned.
- Send your unopened product back using the instructions provided by customer service.
- Wait for the refund to be processed after the returned product is received and verified.
Tips and Tricks for Getting a ProCare Health Refund
- Document every communication with ProCare Health in writing, including phone calls, emails, and letters.
- Be persistent and patient: Follow up regularly, often weekly, to keep pressure on them.
- Use clear, assertive language: State you have overpaid, reference your insurance Explanation of Benefits (EOB), and demand a refund.
- Request escalation to supervisors or billing managers when front-line staff are unhelpful.
- Set deadlines for a refund, i.e., "Please process my refund within 14 days, or I will escalate this issue further."
- Escalate the issue to your health insurance company for assistance; sometimes coordinated pressure yields results.
- Leverage state laws for refund timelines if applicable—for example, refunds requested should be processed within 30 days.
- Consider filing a chargeback with your credit card company if refund delays exceed reasonable time frames.
- Maintain a calm, professional tone even when frustrated; this helps maintain productive communication.
- If necessary, threaten formal complaints to medical boards, state consumer protection agencies, or Better Business Bureau without making empty threats.
- Keep copies of all medical bills, payment receipts, and insurance statements handy to support your refund claim.
- Try to negotiate a partial refund or credit if a full refund is not immediately possible.
- Use online community advice such as Reddit threads and forums to learn from others' successful refund experiences and wording.
Why Do People Request Refunds from ProCare Health
- Laboratory unable to test sample due to quality issues leading to order cancellation and refund offer.
- Order cancellation before sample collection dispatch qualifies for a full refund.
- Appointment cancellations made more than 48 hours prior to appointment are free; partial refunds within 48 hours; no refund less than 24 hours before.
- Damaged or defective ingestible products (from external sources) qualify for a refund.
ProCare Health Refund Script
Script
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Dear ProCare Health Team,
I hope this message finds you well. I am writing to request a refund for a recent purchase due to a billing issue that has left me dissatisfied. I believe I was accidentally charged for an item that I did not intend to purchase. Please let me know the necessary steps to initiate this process. Thank you for your attention to this matter, and I look forward to your prompt response.
Best regards,
ProCare Health Refund Policy
ProCare Health allows returns of unopened items within 30 days of the invoice date for a refund or exchange. However, items must be complete and in resalable condition, and return shipping fees may apply. Additionally, promotional gift items and gift card purchases are not eligible for refunds, with certain conditions applying for bundled items.
The Easiest Way to Get a ProCare Health Refund
If you’re frustrated trying to get a refund from ProCare Health—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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