Overview
Prosehair is a company that offers personalized haircare and skincare products made just for you. They use an AI-powered system to create custom formulas based on your unique hair type, needs, and goals. You start by taking a simple consultation that asks about your lifestyle and hair habits, and then they tailor the products to fit you perfectly. The company focuses on using clean, natural ingredients and aims to make haircare inclusive for all hair types. It's like having a hair expert design the perfect products just for your hair.
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The information was gathered from the official Prosehair website, where they emphasize personalized, AI-powered haircare and skincare products based on an individual consultation, using natural ingredients for diverse hair types.
How to Get a prosehair Refund: Step by Step
If you purchased through Apple:
- Open a web browser and go to reportaproblem.apple.com.
- Sign in with the Apple ID you used to purchase the ProseHair subscription.
- Click on “I'd like to,” then select “Request a refund.”
- Choose the reason for your refund request (e.g., "subscription renewed without notice" or "account was unused") and click Next.
- Select the ProseHair subscription or purchase from the list and submit your request.
- Wait 24 to 48 hours for Apple to process your request and check your email for updates.
- If the refund is approved, it may take additional time to see the funds returned to your payment method.
- If necessary, you can also cancel the subscription through your Apple ID settings to prevent future charges.
If you purchased through Google Play:
- On your Android device or desktop, open a browser to the Google Play refund request page.
- Sign in with the Google account used for the ProseHair subscription purchase.
- Follow the on-screen instructions to select the purchase and submit a refund request.
- Use refund messaging angles such as “subscription renewed without notice” or “did not use the account/subscription” for better results.
- Wait for Google Play to review and respond to your refund request by email.
- Check your Google Play account purchase history for refund confirmation and ensure the subscription is canceled in your Google Play subscriptions if you want to avoid future charges.
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Tips and Tricks for Getting a prosehair Refund
- Act with urgency and decisiveness: Contact Prosehair customer service immediately upon noticing unwanted charges or issues.
- Be persistent across multiple channels: Use email, phone calls, and social media platforms (such as Instagram) to reach customer support.
- Use firm and clear language: State your request for a refund professionally but firmly, avoiding ambiguity.
- Escalate publicly: If private requests fail, post your complaint on social media to prompt faster responses.
- Threaten chargeback early: Mention the possibility of initiating a chargeback with your bank or credit card early in communications to encourage a quick refund.
- Cancel subscriptions promptly: If subscribed, make sure to cancel immediately to avoid further charges.
- Leverage customer dissatisfaction points: Mention issues such as unwanted subscription charges, damaged products, inability to cancel, product dissatisfaction, refund denials, delays, refund reversals, and double charging.
- Prepare for resistance: Be ready to encounter pushback or rude responses and remain calm and consistent in your requests.
- Use a sample refund script: Follow a clear, professional script for refund requests, specifying your reasons and refund expectations.
- Timing matters: Request refunds within the 30-day satisfaction guarantee window for the best chance of success.
Why Do People Request Refunds from prosehair
- Unwanted charges from subscription or orders not placed.
- Damaged or leaking products on arrival.
- Inability to cancel subscriptions leading to unwanted shipments.
- Dissatisfaction with product quality or negative effects like hair damage.
- Refund requests denied or ignored by customer service.
- Delays and poor communication in handling cancellation and refund requests.
- Refund reversals and double charging reported by some customers.
- Subscription joined unknowingly due to promotional offers causing unexpected charges.
- Products not adjusted to customer satisfaction after trial; some prefer full refunds instead of reformulation.
- Satisfaction guarantee claims allow refunds within 60 days but some customers report difficulties in obtaining them.
prosehair Refund Script
Script
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Dear Prose Hair Team,
I hope this message finds you well. I am writing to request a refund for a recent charge that appears to be incorrect. I was billed for an amount that I did not authorize and would appreciate your assistance in rectifying this billing issue.
I have always enjoyed your products, but this experience has caused some dissatisfaction. I kindly request that you process a refund to my original payment method at your earliest convenience.
Thank you for your attention to this matter. I look forward to your prompt response.
Best regards,
prosehair Refund Policy
Prose Hair offers a 100% satisfaction guarantee within 30 days of delivery. Customers can either receive a full refund for their products or receive adjusted formulas with a new fragrance if they are not satisfied with their purchase.
The Easiest Way to Get a prosehair Refund
If you’re frustrated trying to get a refund from prosehair—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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