Overview
Pura offers smart fragrance diffusers for homes and cars that you can control through an app. They have different diffusers for various spaces like small rooms, medium rooms, large rooms, and cars. You can choose from a variety of fun scents including floral, fruity, and fresh options. They also provide subscription services where you can save money, swap out your fragrances, and even pause or skip deliveries. The diffusers have features like adjustable scent intensity, timers, and motion detection for cars. Additionally, they offer gift sets and sample scent cards to try new fragrances.
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Information comes directly from Pura's official website describing their products and services in simple terms suitable for consumers.
How to Get a Pura Refund: Step by Step
If you purchased through Pura.com directly:
- Go to the Pura Returns Portal at returns.trypura.com.
- Enter your Pura order number (in the format PSI123456) and your zip code, then click Get Started.
- Select the item associated with the membership or subscription charge you want refunded.
- Choose a reason for your return from the provided options.
- Provide any additional details requested to support your refund request, then click Continue.
- Select Return Item for the chosen product.
- If you have multiple items to return, repeat these steps for each, then click Continue With Return.
- Choose your preferred refund method: either your original payment method or store credit.
- Review your return details carefully and complete the process by clicking Submit Return.
If you purchased through Apple (iTunes):
- Open the Settings app on your iPhone or iPad.
- Tap your Apple ID banner at the top of the screen.
- Select Subscriptions from the menu.
- Find your Pura subscription in the list and tap it.
- Tap Cancel Subscription to stop future billing if not already canceled (this is often required before refunds are processed).
- Go to reportaproblem.apple.com in a browser and sign in with your Apple ID.
- Find the Pura subscription or purchase in your purchase history and click Report a Problem.
- Choose Request a Refund and select an appropriate reason.
- Use messaging such as "subscription renewed without prior notice" or "I did not use the account" to strengthen your refund request.
If you purchased through Google Play:
- Open the Google Play Store app on your Android device.
- Tap your profile icon in the top right and select Payments & Subscriptions.
- Tap Subscriptions and locate your Pura subscription.
- Select Cancel Subscription to stop further charges if still active.
- Go back and select Purchase History, find the Pura subscription charge.
- Select the purchase and tap Report a Problem or Request a Refund.
- Choose the reason for refund and emphasize that the subscription was unused or renewed without warning to improve chances of approval.
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Tips and Tricks for Getting a Pura Refund
- Initiate contact promptly within 30 days of delivery to leverage the money-back guarantee window.
- Be polite but firm in emails; clearly state your issue and desired resolution (refund or replacement).
- Use email primarily for communication, as live chat and phone support are often unavailable.
- Request a prepaid return shipping label if the issue is due to Pura's error, to avoid paying out of pocket.
- Document all communications and keep records of messages, return tracking, and receipts.
- Push for escalation to a supervisor or manager if initial support responses are unsatisfactory or delayed.
- Be persistent with follow-ups, especially if refund or return processes are slow or ignored.
- Use consumer protection channels such as Better Business Bureau or credit card disputes if company cooperation stalls.
- Cancel subscriptions promptly via Pura app and select unsubscribe from all to avoid unwanted charges.
- Appeal to goodwill by explaining dissatisfaction and willingness to gift or keep products if refunds aren’t possible.
- Time refund requests during weekdays and business hours for faster response times.
- Leverage community forums like Reddit to share experiences and get advice or company attention.
- Use suggested messaging phrases like "subscription renewed without prior notice" or "I did not use the account" to strengthen refund claims.
Why Do People Request Refunds from Pura
- Customer doesn't really like the fragrance and wants to exchange it.
- Product is defective or damaged when delivered.
- Frequent or numerous returns may imply abuse of the policy.
- Products returned from outside the contiguous United States or internationally may have additional shipping costs.
- Expedited shipping costs may be eligible for a refund if delivery was outside the expected time frame.
- Exchanges not accepted if more than half the fragrance is used.
- Exchanges or refunds on sample purchases and gift cards are not permitted.
- Restocking fees or shipping costs may apply for returns over $200 or frequent returns.
- Returns accepted only for orders placed through Pura.com.
- Abuse of the returns and exchanges policy can lead to refusal of return or refund.
Pura Refund Script
Script
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Hello Pura Customer Service,
I hope this message finds you well. I am writing to address a billing issue I encountered with my recent order. It appears that I was charged for an item I did not intend to purchase, which has resulted in an accidental charge on my account.
I kindly request a refund for this charge as I believe it was a mistake. I appreciate your attention to this matter and look forward to your prompt response.
Thank you for your assistance!
Best regards,
Pura Refund Policy
Pura offers a 30-day money-back guarantee on all diffusers and fragrances for products purchased through their website, allowing returns for defective or damaged items. Customers can exchange fragrances within 30 days if they are unsatisfied, provided the product has been minimally used, but returns for sample purchases and gift cards are not allowed.
The Easiest Way to Get a Pura Refund
If you’re frustrated trying to get a refund from Pura—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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