Overview
Rarebird is a coffee company that offers a unique kind of coffee called Px Coffee. This coffee is special because it replaces caffeine with paraxanthine, a natural ingredient your body makes when it breaks down caffeine. This means you get energy, focus, and even metabolism support without the jitters, anxiety, or crashes that sometimes come with regular coffee. They sell different forms of Px Coffee like ground coffee, coffee pods, espresso grind, cold brew, and instant versions. They roast their coffee fresh every week in the USA and make sure it's tested to high standards. They also offer fast, free shipping on subscriptions and secure payment options. Overall, if you're looking for a smarter, gentler way to enjoy coffee and want to avoid caffeine's usual ups and downs, Rarebird is a great choice.
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The information is directly from Rarebird's official website about their main product and services, explained in simple terms suitable for consumers.
How to Get a rarebird Refund: Step by Step
If you purchased through Recharge Payments:
- Go to the Rarebird Coffee subscription management page where Recharge processes the payment.
- Sign into your account to access your subscription details.
- Locate your recent orders or subscription orders associated with your account.
- Contact Rarebird customer support directly via email at contact@rarebird.coffee to request a refund. Mention that your subscription is managed via Recharge Payments.
- If you have access to the Recharge merchant portal (typically support staff or business users), refunds are processed there as follows:
- In the Recharge merchant portal, click Customers and select Customers from the dropdown.
- Search for and select the customer order.
- Under the Recent orders panel, click Actions for the order to be refunded.
- Select either Refund by amount to refund fully or partially or Refund by item for specific item quantities if applicable.
- Confirm the refund.
- If you are the customer and unable to access Recharge merchant portal, emphasize in your refund request email that your subscription renewed without notice or you experienced issues with the first order or service.
- Note refunds typically take 3-7 business days to process once initiated by the merchant.
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Tips and Tricks for Getting a rarebird Refund
- Be polite but firm: Start your refund request calmly and respectfully while clearly stating the issue.
- Document everything: Take photos of the product and keep receipts or order confirmations to support your claim.
- Mention unopened products: Emphasize if the coffee bag is unopened and within the refund window.
- Request promptly: Contact Rarebird as soon as possible, ideally within two weeks of delivery.
- Escalate politely: If the initial response is unfavorable, ask to speak to a manager or higher-level representative.
- Use social media or forums: Mentioning the intent to share your experience online can motivate quicker resolution.
- Be specific about the problem: Clearly explain if the order was damaged, defective, or a wrong item.
- Repeated follow-ups: Send polite follow-up emails or messages to remind about your refund request.
- Avoid aggressive language: Keep your communication professional and solution-focused.
- Timing matters: Contact customer service during business hours, avoiding weekends or afterhours for better chances.
- Understand refund processing times: Refunds take 3-7 business days to process after the merchant initiates.
- Know refund eligibility: Refunds are allowed for unopened coffee bags returned within 2 weeks; refund requests must be made within 60 days.
- Note exclusions: Refunds exclude shipping costs; opened bags cannot be returned.
- Subscription management refunds: If subscription is managed via Recharge Payments, email contact@rarebird.coffee to request refund, mentioning the subscription.
- Emphasize issues if Recharge portal inaccessible: Stress in your email if subscription renewed without notice or if there were order/service issues.
Why Do People Request Refunds from rarebird
- Unopened coffee bags returned within 2 weeks of delivery
- First bag/box not satisfactory for customer
- Additional bags from first purchase returned within 2 weeks
- Incorrect item received, reported within 2 weeks with photo
- Refund requests must be made within 60 days of the first order
rarebird Refund Script
Script
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Dear Rarebird Team,
I hope this message finds you well. I am writing to express my dissatisfaction with a recent charge on my account regarding my order. I believe this was an accidental charge, and I kindly request a refund.
I would appreciate your assistance in resolving this matter promptly. Thank you for your attention to this issue.
Best regards,
rarebird Refund Policy
Rarebird Coffee allows returns of unopened coffee bag orders within 2 weeks of delivery for a full refund, excluding shipping costs. Due to the perishable nature of coffee, opened bags cannot be returned, and refunds must be requested within 60 days of the initial purchase.
The Easiest Way to Get a rarebird Refund
If you’re frustrated trying to get a refund from rarebird—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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