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Overview
Difficulty
How to Get a Ro Refund: Step by Step
How to Contact Ro
Tips and Tricks for Getting a Ro Refund
Why Do People Request Refunds from Ro
Ro Refund Script
Ro Refund Policy
The Easiest Way to Get a Ro Refund

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How to Get a Ro Refund

The Ultimate Guide to Getting a Ro Refund (ro.co)

Angelique. P

Published

June 24, 2025

Updated

July 1, 2025

Overview

Ro is a telehealth company that connects you with licensed healthcare professionals online to help with common health needs. They offer easy and private treatment for things like weight loss, sexual health issues (like erectile dysfunction and premature ejaculation), hair loss, skin care, fertility support, and daily health needs. You can consult with doctors through chat anytime, get FDA-approved medications and treatments based on proven science, and have everything shipped quickly and discreetly to your home. No insurance is needed, and millions of people have used their services.

Difficulty

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The information was directly gathered from the official Ro website, which clearly outlines their main services for consumers in simple terms. The overview summarizes the range of services and the online telehealth model Ro offers, suitable for a casual consumer explanation.

How to Get a Ro Refund: Step by Step

If you purchased through Visa, Mastercard, American Express, Discover, or PayPal:

Log in to your account on the Ro website at ro.co.
Navigate to the Billing or Account section where you manage your membership subscription.
Locate the option to contact support or submit a request regarding billing issues.
Use the support request form to submit a refund request specifically for your membership subscription charge.
In your message, emphasize that the subscription charge was unexpected or that you did not use the service associated with the charge.
If no direct refund option is available in account settings, email care@ro.co with a clear subject such as "Refund request for membership subscription charge".
Mention that the charge was billed without prior notice or consent, and highlight if the service was unused to strengthen your case.
Allow 5-10 business days for response and processing.

If you purchased through Apple Pay or Google Pay on mobile devices:

For Apple Pay:

Open the Settings app on your iPhone or iPad.
Tap your Apple ID at the top, then tap Subscriptions.
Find the Ro membership subscription and tap it.
View the billing history and locate the charge you want refunded.
Tap on Report a Problem or go to reportaproblem.apple.com in a browser.
Select the disputed transaction and select a reason emphasizing that the subscription renewed without your prior notice or that you did not authorize the charge.

For Google Pay:

Open the Google Play Store app on your Android device.
Tap your profile icon and go to Payments & subscriptions > Subscriptions.
Select the Ro membership subscription to manage billing.
Find and select the charge you want to dispute and tap Report a Problem or Request a Refund.
Choose a reason mentioning that the subscription charged without prior notification or unused service.

How to Contact Ro

Phone

(409) 475-4871

care@ro.co

Site

https://ro.co/my/contact-us/

Get help with your refund

"This app saved me $127 in minutes"

Tips and Tricks for Getting a Ro Refund

Be persistent and patient: Follow up regularly via email or app messages; Ro’s support can be slow or unresponsive.
Use clear, polite language: Politely explain your issue and request a refund without being aggressive.
Document everything: Keep records of all communications and order details to reference in your messages or disputes.
Escalate via formal complaints: If initial support fails, threaten or file disputes with your credit card company as a chargeback.
Contact state consumer protection agencies or attorney general offices: Mentioning this can increase pressure on Ro to refund.
Leverage public forums: Posting on Reddit or other forums sometimes prompts Ro representatives to assist more quickly.
Timing matters: Request refunds as soon as possible—delays reduce chances of success.
Avoid unnecessary cancellations: Trying to cancel subscription in the app often leads to confusing screens; instead, communicate clearly with support.
Be aware of subscription versus product charges: Sometimes the $99 fee is consultation or subscription only, not the product, so clarify what refund you want.
Try multiple communication channels: Email, app, and phone if available; sometimes one channel works better.

Why Do People Request Refunds from Ro

Deceptive pricing and overcharging — customers charged more than advertised, e.g., $199 offer charged as $499.
Lack of clear communication and poor customer service — no phone number for urgent billing concerns and delayed responses.
Delayed or limited medication refills despite current payments.
Misleading advertisements about pricing and incorrect charges leading to cancellations.
Charges for services or medications not received, prompting refund requests.
Website login issues preventing membership cancellation and refund processing.
Receiving empty packages after payment.
Errors in prescription filling leading to refund claims.

Ro Refund Script

Script

Copy

Hello Ro Customer Service,
I hope this message finds you well. I am writing to address a billing issue related to my recent purchase. I noticed an accidental charge on my account that I did not authorize, and I am quite dissatisfied with this situation.
Could you please assist me with a refund for this charge? I appreciate your help in resolving this matter promptly.
Thank you for your attention to this request.

Ro Refund Policy

Ro's refund policy states that they cannot issue refunds or accept returns of prescription products as all sales are final. However, if there is an error in filling a prescription, customers are encouraged to contact Ro for resolution.

The Easiest Way to Get a Ro Refund

If you’re frustrated trying to get a refund from Ro—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we’ll take care of the rest.

Start reclaiming your money today with Chargeback

Submit a refund request with Chargeback

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"This app saved me $127 in minutes"

Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.