Overview
Roman is a telehealth company that connects you with licensed US healthcare professionals entirely online. They offer easy and convenient treatments for a variety of health needs including weight loss, sexual health issues like erectile dysfunction and premature ejaculation, hair loss solutions, fertility support, and skincare treatments. You can get consultations, prescriptions, and ongoing care all through their website and app, with quick and discreet shipping right to your door. No need for insurance, and you can chat with a provider anytime. It's like having a doctor's visit from home for things that really matter to your daily life like feeling good, confident, and healthy.
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The information comes directly from Roman's official website and clearly outlines their main consumer services in simple terms, highlighting the convenience, treatment areas, and user experience, making it easy to explain to a friend.
How to Get a Roman Refund: Step by Step
If you purchased through getroman.com (direct website):
- Contact Roman support directly by emailing care@ro.co or submitting a request through their support portal.
- Clearly state that you want a refund for your recurring subscription service.
- Note that if the shipment has already been processed, refunds are generally not issued, but you can request support help for any concerns or billing issues.
- Include your account and subscription details to facilitate the support process.
If you purchased through Apple:
- Open a web browser and go to https://reportaproblem.apple.com.
- Sign in with your Apple ID used to purchase the subscription.
- Click or tap on "I'd like to" and select "Request a refund."
- Choose the Roman subscription and select a reason for the refund request, such as subscription renewed without notice or subscription was unused.
- Complete and submit the refund request form.
- Emphasize that the subscription renewed without your notification or that you did not use the service to increase refund approval chances.
Tips and Tricks for Getting a Roman Refund
- Be persistent and patient: Many users report delays over a month; consistently follow up without giving up.
- Use multiple contact channels: Email care@ro.co, call customer support, and try messaging on social media like Facebook for better responses.
- Be clear and firm in your communication: Use polite but assertive language emphasizing your right to a refund due to non-delivery or medication issues.
- Document everything: Keep records of all communications, orders, and shipments to support your claim during disputes.
- Escalate if needed: If regular support doesn’t respond, escalate by asking to speak to supervisors or using social media to highlight your issue.
- Request confirmation emails: Ask for written acknowledgement of your refund request and expected refund timeline.
- Check timing: Submit refund requests promptly, especially when shipments are lost or incorrect, to avoid missed windows.
- Leverage insurance or pharmacy communication: If insurance or partner pharmacy denies coverage or fulfillment, use that as leverage in refund discussions with Roman.
- Consider returning items via tracked shipping: For returns (non-medication), use tracked methods and keep proof of delivery.
- Note common delays: Users suggest refunds may take 3 weeks or longer despite company claims of shorter times.
Why Do People Request Refunds from Roman
- Completed treatment (no longer needs medication)
- Cost concerns (found more affordable alternatives)
- Switching providers (to a local pharmacy or a competitor like Hims)
- Dissatisfaction (with results or service)
- Doctor's recommendation (changed treatment plan)
Roman Refund Script
Script
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Hello,
I hope this message finds you well. I am writing to address a billing issue I encountered with my recent order. I noticed an accidental charge that I did not authorize, and I am quite dissatisfied with this experience. I kindly request a refund for this charge, as I believe it was made in error. Any assistance you could provide in rectifying this matter would be greatly appreciated.
Thank you for your understanding.
Best regards,
Roman Refund Policy
GetRoman.com has a strict refund policy stating that all sales of prescription products are final, and they do not accept returns or issue refunds for these products. If there is a mistake in the filling of a prescription, customers are encouraged to contact their support team for assistance.
The Easiest Way to Get a Roman Refund
If you’re frustrated trying to get a refund from Roman—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
Editorial Note: The content on this site is provided for general informational purposes only and reflects the independent research, opinions, and editorial judgment of Chargeback’s team. While we strive to ensure accuracy and relevance, the information may contain errors, omissions, or become outdated. Nothing on this site constitutes legal, financial, or professional advice, and we do not guarantee the effectiveness or outcome of any guidance provided. Individual results may vary depending on specific circumstances.
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