Overview
Ruff Greens offers premium, plant-based nutritional supplements designed specifically for dogs (and cats). Their products help boost your pet's energy, support mobility and joint health with Omega oils, promote a healthy immune system, and reduce pet odor with probiotics and enzymes. Everything is 100% vegan and made with human-grade ingredients in a safe, FDA-registered facility. Plus, they have a loyalty club program that offers monthly shipments with a discount.
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This summary is based directly on the detailed product and service descriptions found on Ruff Greens' official website, which clearly highlight their main offerings and unique selling points, all presented in simple language understandable to consumers.
How to Get a Ruff Greens Refund: Step by Step
If you purchased through Ruff Greens direct subscription on ruffgreens.com:
- Contact Ruff Greens customer service by phone at 214.783.3364 or email info@ruffgreens.com.
- Request a Return Merchandise Authorization (RMA) number specifically for your subscription or membership refund inquiry. This number is required to proceed with refunds.
- Once you receive the RMA, follow their instructions for refund processing.
- If returning any physical items related to your subscription, make sure they are unopened, undamaged, and resellable.
- Note that refunds are subject to a 20% restocking fee and shipping costs.
- In your communication, emphasize that you are requesting a refund for the recurring subscription charges, and mention dissatisfaction with the nutritional program after the initial trial period.
Tips and Tricks for Getting a Ruff Greens Refund
- Contact customer service promptly by phone at 214.783.3364 or email info@ruffgreens.com to request a Return Merchandise Authorization (RMA) number.
- Return items unopened, undamaged, and resellable; expect a 20% restocking fee plus shipping costs to potentially apply.
- Emphasize dissatisfaction with the nutritional program or any issues your pet had after using the product when requesting a refund.
- Mention awareness of the 30-day money-back guarantee or refund promise to demonstrate you know your rights.
- Use a calm but firm tone, clearly explain your timeline and prior attempts to resolve the issue.
- Be polite and avoid confrontational or threatening language; express that you want an amicable resolution.
- Escalate the request to a supervisor or higher authority if the initial customer service representative is unhelpful.
- Posting honest negative reviews or comments on social media and review sites can prompt faster refund processing.
- Keep detailed records of all communications and receipts as proof to support your refund claim.
- Act quickly as soon as you realize the product is not suitable or if you received the wrong order to avoid missing refund windows.
- Reference other positive user experiences with refunds to persuade customer service to comply.
Why Do People Request Refunds from Ruff Greens
- Nutritional program might not suit everyone perfectly
- Nutritional program doesn't meet customer expectations after trial
- Product returned unopened and within 30 days
- Product returned in undamaged and re-sellable condition
- Some products are non-refundable due to their nature
- Initial Jump Start Trial not eligible for refund
- Pack Pak returns not accepted
- Defective Ruff Dog Toys eligible only for exchange, not refund
Ruff Greens Refund Script
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Hello Ruff Greens Team,
I am writing to request a refund for my recent order due to a billing issue. I have noticed an accidental charge that I believe needs to be addressed. I was not entirely satisfied with the product, and I would appreciate your assistance in processing this refund as per your return policy.
Please let me know if you require any further information from my end to expedite this process. Thank you for your understanding.
Best regards,
Ruff Greens Refund Policy
Ruff Greens offers a 30-day money-back guarantee on every order. If the product does not meet your expectations, you can return any unopened items within 30 days of purchase. However, eligible returns may incur a 20% restocking fee and shipping costs, and some products, such as the Jump Start Trial, are not refundable.
The Easiest Way to Get a Ruff Greens Refund
If you’re frustrated trying to get a refund from Ruff Greens—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we’ll take care of the rest.
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Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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