Overview
Sanctuary Clothing is a women's clothing brand that started in Los Angeles in 1997. They offer a relaxed and stylish collection of clothing, including pants, tees, jackets, denim, dresses, and swimwear. The brand focuses on timeless, quality pieces inspired by the laid-back California vibe and worldwide adventurous spirit. They also care about the environment, using sustainable materials like organic cotton, linen, and recycled polyester, and following eco-friendly production. They provide free 2-day shipping on US orders over $75 and offer 30-day returns or exchanges (except for final sale items). Their customer service team is available to help by email.
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The information is taken directly from the official Sanctuary Clothing website's About Us page, which clearly outlines their story, mission, vision, values, sustainability efforts, clothing collections, and customer service details. This ensures accuracy and relevance for a consumer-friendly description.
How to Get a Sanctuary Clothing Refund: Step by Step
If you purchased through SanctuaryClothing.com using Credit Card (American Express, MasterCard, Discover, Visa):
- Locate your order confirmation email or your credit card statement to identify the charge from SanctuaryClothing.com.
- Visit the Sanctuary Clothing website and find the customer service contact email: hello@sanctuaryclothing.com.
- Send an email to the customer service specifying the charge you want a refund for.
- Include details such as the transaction date, amount, and reason for refund request focused on the subscription or recurring charge.
- Emphasize if the subscription was renewed without your notice.
- Mention if the subscription or service was unused and you want a refund.
- Wait for a response from customer service for further steps. Be ready to provide additional details if requested.
If you purchased through Affirm Financing:
- Open the Affirm app or visit the Affirm website (affirm.com) and log in to your account.
- Locate the transaction corresponding to SanctuaryClothing.com.
- Since Affirm does not provide a formal refund process for purchases, directly contact Affirm customer support through the app or website.
- Explain that you want to dispute or request a refund for the Sanctuary Clothing subscription purchase.
- When contacting, emphasize that the subscription was renewed without consent or that the service was unused.
- Follow the instructions provided by Affirm support to complete the refund request process.
Tips and Tricks for Getting a Sanctuary Clothing Refund
- Use polite and clear language in all communications to promote cooperation.
- Contact Sanctuary Clothing early, ideally right after receiving the item, to start the refund process promptly.
- Provide detailed reasons for the refund, including photos if the item is damaged or defective.
- Use email (hello@sanctuaryclothing.com) as the main contact method and keep detailed records of all correspondence.
- Persistently escalate by replying to the same email thread or requesting to speak with a supervisor if initially denied.
- Selectively cite the 30-day return window, without quoting the entire policy verbatim, to remind them of their own rules.
- Timing requests near the end of the 30-day window may prompt quicker responses.
- Mention willingness to dispute the charge with your bank or payment provider as a last resort.
- Mention other users' successful refund experiences to show you are informed and serious.
- Document item condition thoroughly before return, especially for size-related disputes, and be aware that refunds for fit issues are generally not given.
Why Do People Request Refunds from Sanctuary Clothing
- Damaged or defective items received by customers.
- Items not fitting properly due to size issues or fabric losing elasticity quickly.
- Swimwear returns for worn or soiled items not accepted, so customers may request refunds when products arrive unusable.
- Customers dissatisfied with product quality, such as garments spoiling or deteriorating after minimal wear.
- Final sale misunderstandings, where customers seek refunds but items are marked non-returnable.
- Instances of poor customer service leading to frustration and refund requests.
- Returns requested within policy timeframes (usually 30 days) for products in original condition with tags.
Sanctuary Clothing Refund Script
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Dear Sanctuary Clothing Team,
I hope this message finds you well. I am writing to address a billing issue I encountered with my recent order. I noticed an accidental charge on my account that I was not expecting.
I would appreciate your assistance in processing a refund for this charge at your earliest convenience. Thank you for your attention to this matter; I look forward to your prompt response.
Best regards,
Sanctuary Clothing Refund Policy
Sanctuary Clothing accepts returns of products in original condition with tags attached within 30 days of receipt. Items marked as FINAL SALE cannot be returned or exchanged, and shipping charges are non-refundable. Refunds are processed to the original payment method and can take up to two weeks after the return is received.
The Easiest Way to Get a Sanctuary Clothing Refund
If you’re frustrated trying to get a refund from Sanctuary Clothing—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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