Overview
Scentbird is a subscription service where you get a designer fragrance each month for $16.95. They send you a small vial (8 mL) of perfume or cologne to try out, so you can test different scents without buying a full bottle. You can explore over 900 designer and niche scents, including new ones every month, and pick what you want to try next. There's no commitment, so you can skip a month or cancel anytime. They also have a fragrance quiz to help you find scents that fit your style. Besides perfumes and colognes, they offer car scents, full-size fragrances, bath & body products, candles, and home scents. It's a fun and easy way to discover and enjoy new fragrances delivered right to your door.
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The company's main services are clearly described on their official website, including the monthly perfume and cologne subscription, the extensive selection of designer scents, the no-commitment policy, and the added related products. The information is straightforward and consumer-friendly, matching the request for a simple explanation for a consumer audience.
How to Get a Scentbird Refund: Step by Step
If you purchased through Scentbird.com (Direct website subscription):
- Email Scentbird customer support at support@scentbird.com stating you want a refund for your subscription charge.
- Explain that the charge was unexpected or a mistake, emphasizing if the subscription renewed without notice or the account was unused.
- Wait for their response, which may initially be an automated message.
- If you do not receive a satisfactory answer, send 2-3 follow-up emails politely asking for a refund and mentioning repeated attempts to contact them.
- If your refund request is for a subscription order not yet processed, mention this as refunds may be granted in this case.
- If applicable, cancel your subscription to stop further charges. Refund requests are treated independently but cancellation prevents new charges.
- Refunds are issued to the original payment method and processing may take up to 10 business days after approval.
If you purchased through the Chargeback app:
- Create a profile in the Chargeback app.
- Log in and select "Refund Instantly."
- Select the Scentbird charges you want refunded.
- Provide your first and last name to generate the templated refund email.
- Send the templated email through the app to initiate the refund request.
Tips and Tricks for Getting a Scentbird Refund
- Contact customer service promptly after unexpected charges or cancellation issues to request refund and cancel subscription.
- Be persistent and firm in follow-up emails; send 2-3 polite but clear reminders if no response.
- Use clear language emphasizing your right to cancel and request refund, mention unexpected or unauthorized charges.
- Mention financial hardship or dissatisfaction to add weight to refund request.
- Threaten escalation by mentioning potential chargebacks through bank or posting reviews publicly if ignored.
- Escalate communications via multiple channels: email, social media (Instagram, Facebook Messenger), and through payment disputes.
- Time your refund requests just before the next billing cycle to avoid additional charges.
- Verify subscription cancellation thoroughly and document all interactions with customer service for proof.
- Be aware that customer service may be minimal—persistence is key to getting a real response.
- Use a refund request script politely but clearly outlining the issue, such as: "Dear Scentbird Support, I was charged for a subscription I did not intend to renew. Please process a refund promptly. Thank you."
- If refunds fail, consider disputing charges through your bank or credit card issuer as a final step.
- Use multiple cancellations methods including email support and canceling automatic payments via PayPal or bank to stop future charges.
- For damaged or defective products, mention the condition and request a replacement or refund within 30 days.
- Consider using burner/prepaid cards for subscriptions to limit risks in the future.
Why Do People Request Refunds from Scentbird
- Charges after cancellation: Customers were billed even after they canceled their subscriptions.
- Accidental purchases: Users accidentally bought memberships and requested refunds.
- Non-receipt of products: Customers did not receive fragrance samples after initial successful deliveries.
- Damaged items: Customers received broken or damaged fragrance sprayers and requested replacements or refunds.
- Unwanted charges: Customers were charged for months they skipped or did not use the service.
- Lack of customer service response: Customers complained about poor or no response from customer service when requesting refunds.
- Dislike of chosen fragrances: Customers were unhappy with the randomly selected scents they received.
- Confusion about cancellation procedures: Some customers did not follow or understand the proper cancellation confirmation process, leading to continued charges.
- Billing information issues: Customers wanted their payment information deleted and accounts canceled due to unauthorized charges.
- Perception of being scammed or neglected: Some customers felt ignored or cheated after their initial positive experience with the service.
Scentbird Refund Script
Script
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Dear Scentbird Support,
I hope this message finds you well. I am writing to address a billing issue I recently encountered. It appears that I have been charged for a subscription that I did not intend to renew. I am quite dissatisfied with this unexpected charge and would greatly appreciate your assistance in resolving this matter.
Could you please process a refund for the charge? Thank you for your attention to this issue, and I look forward to your prompt response.
Best regards,
Scentbird Refund Policy
Scentbird's refund policy states that subscription items are non-refundable except for defective or damaged items, which can be replaced within 30 days of delivery. For a la carte orders, returns are accepted within 15 days for store credit only if the items are in their original, unopened condition.
The Easiest Way to Get a Scentbird Refund
If you’re frustrated trying to get a refund from Scentbird—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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