Overview
Sensa is a mobile app designed to help people improve their mental health in a simple, user-friendly way. It uses techniques from cognitive behavioral therapy (CBT) to support a variety of mental health struggles like anxiety, stress, depression, procrastination, ADHD, and burnout. When you use the app, you take a quick test to figure out what you’re dealing with, and then it gives you personalized advice, tools, and a plan tailored just for you to reach your mental health goals. The app offers things like calming exercises, self-improvement guides, and activities to help you manage your feelings and improve your well-being. It's like having a personal mental health coach with you, helping you feel calmer and more in control. However, it’s important to note that Sensa is not a replacement for professional therapy or medical care but a helpful tool you can use alongside those if needed.
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The description is based on the official Sensa website where they clearly explain the app's purpose, services, and approach in simple terms accessible to consumers. The summary avoids technical jargon and presents the information in a conversational tone suitable for a general audience.
How to Get a Sensa Refund: Step by Step
If you purchased through Sensa.health direct payment:
- Go to the Sensa Health refund policy page and click on the "Submit a request" link.
- Within 14 days of your initial purchase, contact Sensa customer support via the request form.
- Include detailed information about why you are requesting a refund.
- Attach proof of payment, such as a payment receipt or a screenshot of your bank statement.
- Provide the email address you used to sign up for the membership.
- Your refund will be processed back to the original payment method.
If you purchased through Google Play:
- Open the Google Play Store app on your device.
- Tap your profile icon, then select "Payments & subscriptions."
- Tap "Subscriptions," then select the Sensa subscription.
- Tap "Refund" or "Cancel subscription and request a refund." If there is no direct refund option, proceed to the next steps:
- Visit the Google Play refund help page in a browser: https://support.google.com/googleplay/workflow/9813244?hl=en
- Follow the instructions to submit a refund request specifying that the subscription renewed without your prior notice or that the service was unused.
If you purchased through Apple App Store:
- Sign in to reportaproblem.apple.com with your Apple ID.
- Click or tap "I'd like to," then choose "Request a refund."
- Select the reason for the refund request and click Next.
- Choose the Sensa subscription or purchase from the list and submit your request.
- Optionally, cancel your subscription from your device to prevent further charges by opening Settings, tapping your Apple ID, then "Subscriptions," and selecting the Sensa subscription to cancel.
- Wait 24-48 hours for Apple's response to your request.
- If approved, funds will be returned to your original payment method after some processing time.
Site
The site is not available.
Tips and Tricks for Getting a Sensa Refund
- Be polite but firm in your communication, emphasizing your dissatisfaction and the unwanted charge.
- Initiate contact promptly within a few days of the charge to mention the non-use of the service.
- Document all communications meticulously, including timestamps and representative names.
- Use chargeback requests with credit card companies if the company refuses refund; be aware this may provoke delays.
- Avoid mentioning the official refund policy as the company strictly adheres to it but instead focus on your personal experience and dissatisfaction.
- Escalate politely to supervisors or higher management if frontline customer service is unhelpful.
- Leverage social proof by mentioning negative reviews on third-party platforms to reinforce your case.
- Timing the refund request soon after a renewal charge rather than long after can improve success chances.
- Appeal to customer empathy by explaining personal circumstances causing the refund request, even if this is not officially recognized.
- Persist courteously through multiple contacts without aggression to avoid alienation.
Why Do People Request Refunds from Sensa
- Predatory subscription and auto-renewal billing practices, leading to unexpected charges.
- Rigid 14-day cancellation policy refusing refunds even after explaining situations.
- Charges continuing after canceling or deleting the app, with no alerts about recurring charges.
- Complications with cancellation through PayPal resulting in continued charges despite subscription cancellation.
- Poor app interface and ineffectiveness for managing ADHD symptoms.
- Customer service refusal of refunds or only offering partial refunds which are unsatisfactory.
- Users being billed over $300 after minimal usage.
- Company location outside US regulation (Lithuania) making dispute resolution difficult.
- Billing and refund experience described as exploitative, fraudulent, and unethical, especially preying on vulnerable individuals.
- No flexibility or support in refund requests even for unused subscriptions over years.
- Refund requests denied due to cancellation policies and challenges in stopping billing.
- Faulty product claims where the product does not perform as described.
Sensa Refund Script
Script
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Dear Sensa Customer Service,
I hope this message finds you well. I am writing to request a refund due to a billing issue that has caused me dissatisfaction with your service. I noticed an unexpected charge on my account, and despite my attempts to resolve this, I have not had a satisfactory response.
I kindly ask for your assistance in processing this refund at your earliest convenience. Thank you for your attention to this matter.
Best regards,
Sensa Refund Policy
Sensa's refund policy allows customers to request a refund within 14 days of the initial purchase, necessitating proof of a faulty product. Requests must be submitted through customer support and will result in the loss of access to the product once issued. Refunds for purchases made via Google Play or the App Store must be handled through those platforms.
The Easiest Way to Get a Sensa Refund
If you’re frustrated trying to get a refund from Sensa—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
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