Overview
SimplePractice is a user-friendly online platform that helps health and wellness professionals like therapists and counselors manage their practices easily. It offers tools to schedule appointments, handle billing, keep notes and records secure, and even offer virtual therapy sessions (telehealth). Basically, it helps both the professionals and their clients have a smoother, simpler experience from setting up appointments to getting care, whether in person or online.
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Based on the official SimplePractice website, the platform focuses on making administrative and clinical tasks easier for health providers, especially in behavioral health. The features are designed to simplify scheduling, billing, documentation, and telehealth, helping both providers and clients with a seamless experience.
How to Get a SimplePractice Refund: Step by Step
If you purchased through SimplePractice direct billing:
- Log in to your SimplePractice account.
- Navigate to Billing > Card Transactions.
- Find the transaction you wish to refund.
- Click the Refund button next to the transaction.
- Enter the exact amount to refund (full or partial) under Refund amount.
- Click Refund to complete the process.
- Ensure the card originally charged is still on file, as refunds can't be processed if the card has been deleted and re-added or if the client didn't allow saving their card.
- Refunds take 5-10 business days to appear on the client's statement.
- If refund within SimplePractice fails, refund externally and then mark the payment as manually refunded in the client's file:
- Navigate to the transaction, and mark it as manually refunded.
- To contact support for refund help, use the SimplePractice Live Chat in your account or call (424) 571-5771.
Email
The email is not available.
Tips and Tricks for Getting a SimplePractice Refund
- Be polite but firm: Use respectful language that clearly states your request without sounding aggressive.
- Provide specific details: Mention exact dates, amounts, and service details related to the refund request.
- Document everything: Keep a record of all communications, including emails and chat transcripts.
- Request escalation: If the first customer service rep delays or denies the refund, ask to speak with a supervisor or higher-level support.
- Timing matters: Initiate the refund request soon after the transaction, preferably within a few days.
- Use multiple channels: Contact support via email, phone, and the platform’s chat to increase visibility.
- Mention policy contradictions: If applicable, point out discrepancies you notice in their stated refund policies versus their actions.
- Appeal to customer loyalty: Express your preference to continue using their services if the refund is granted.
- Request partial refunds: If a full refund is declined, negotiate for a partial refund or credit toward future services.
- Stay patient and persistent: Follow up regularly without being rude to keep pressure on resolving the issue.
- Check payment method restrictions: Ensure refund method compatibility such as card used originally must still be active for a card refund.
- Report issues publicly if needed: As a last resort, mention you may share your experience on social media or forums to prompt faster resolution.
Why Do People Request Refunds from SimplePractice
- Inability to cancel service leading to continued billing despite non-use.
- Continuous billing after service cancellation requests.
- Lack of customer support response to refund or cancellation inquiries.
- Raised subscription fees without corresponding service improvements.
- System failures or service outages causing dissatisfaction.
- Disputes over billing charges or payment errors.
- Refund failures due to payment processing issues.
SimplePractice Refund Script
Script
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Hello SimplePractice Team,
I hope this message finds you well. I am reaching out regarding a recent billing issue I encountered. I noticed an accidental charge on my account that I was not expecting, and it has caused some concern for me.
I would appreciate your assistance in reviewing this charge and would like to request a refund for the amount billed in error. I have always valued the services provided by SimplePractice, and I hope to resolve this matter promptly.
Thank you for your attention to this issue, and I look forward to your prompt response.
Best regards,
SimplePractice Refund Policy
SimplePractice does not offer refunds for any payments made. According to their Terms of Service, upon termination or expiration of the agreement, users will not receive refunds for any amounts previously paid and remain liable for any charges incurred.
The Easiest Way to Get a SimplePractice Refund
If you’re frustrated trying to get a refund from SimplePractice—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we’ll take care of the rest.
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