Overview
SimpliSafe offers easy-to-use home security systems that help protect your home from break-ins and other hazards. They provide 24/7 professional monitoring with agents who can respond quickly to potential threats by sounding alarms, talking through cameras, and calling the police if needed. There are no contracts, and you can install the system yourself or pay for professional installation. They also have smart cameras, mobile app controls, and a money-back guarantee, making it a simple and reliable choice for home security.
Difficulty
12345678910
Easy Medium Very Hard
The information was gathered directly from the official SimpliSafe website summarizing their main services, features, and customer benefits in plain language suitable for consumers.
How to Get a SimpliSafe Refund: Step by Step
If you purchased through SimpliSafe.com directly:
- Call SimpliSafe customer support at 1-888-910-1458 any day between 8 a.m. and midnight EST.
- Provide your account details and specify you want a refund for your membership subscription or recurring service.
- If you have a recent order number, have it ready to reference.
- Request that the representative initiates a refund to your original payment method.
- If applicable, mention any unused prepaid months of service to be refunded.
- If requested, cancel your membership to stop future billing as a part of the refund process.
- Be clear and firm. You can mention that the subscription renewed without notice or that the account was unused to strengthen your case.
- Follow up by email or phone if you do not get confirmation immediately.
If you purchased through Apple App Store:
- Open the Settings app on your iPhone or iPad.
- Tap your Apple ID at the top, then tap Subscriptions.
- Find your SimpliSafe subscription and tap it.
- Tap Report a Problem or Cancel Subscription if you need to confirm cancellation first.
- After canceling, go to reportaproblem.apple.com and log in with your Apple ID.
- Find the transaction for SimpliSafe and select Report a Problem.
- Choose Request a Refund and explain the reason, emphasizing that the subscription renewed without notice or the service was unused.
- Submit the request and wait for Apple's response.
If you purchased through Google Play:
- Open the Google Play Store app on your Android device.
- Tap your profile icon and select Payments & subscriptions.
- Tap Subscriptions and select your SimpliSafe subscription.
- Tap Cancel subscription if it is active; cancellation might be required for refund.
- Tap Get Refund or Report a Problem (if available).
- If no direct refund option is shown, go to Google Play refund page online.
- Fill the refund request form, stating the subscription renewed without your knowledge or the account was unused.
- Wait for Google Play's decision on your refund request.
Tips and Tricks for Getting a SimpliSafe Refund
- Contact within the 60-day return window aggressively to have a valid claim period.
- Document every interaction including date, time, and the representative's name to escalate if needed.
- Use clear, concise, and firm language
- Escalate politely but firmly
- Insist on the return label and proof of return
- Follow up persistently and regularly
- Threaten to open a complaint with consumer protection agencies or your state attorney general
- Use timing to your advantage
- Consider disputing charges with your credit card company
Why Do People Request Refunds from SimpliSafe
- Connection problems with outdoor cameras and base station replacements needed
- Random sensor disconnections like door sensors despite proximity to base
- Persistent alarm noises from devices after alarm cancellation
- Slow keypad response times causing usability issues
- Intermittent video feed failures from cameras despite recording working fine
- Repeated alarm triggers even after accidental alarm cancellation
- Multiple bugs and general malfunctions leading to frustrations with the system
- Refund delays and failures even after returning unopened or defective products
- Billing errors after service cancellation
- Failure to receive promotional offers such as promised gift cards
- Equipment quality issues causing malfunction or short lifespan
- Poor customer service experiences including long wait times and inadequate support
- Installation and setup problems causing devices to misbehave or alarms to falsely trigger
- Alarm dispatch protocol issues with immediate emergency dispatch and poor cancellation options
- Lack of activity logs for sensors unless system is armed
SimpliSafe Refund Script
Script
Copy
Dear SimpliSafe Support,
I hope this message finds you well. I am writing to bring to your attention a billing issue that has recently occurred with my account. It appears that I have been charged an amount unexpectedly, which I believe to be an error. I have always appreciated the excellent service SimpliSafe provides, but this accidental charge has left me quite concerned.
I kindly request a refund for this charge at your earliest convenience. I appreciate your attention to this matter and look forward to your prompt response.
Thank you for your help!
Best regards,
SimpliSafe Refund Policy
SimpliSafe offers a 60-day satisfaction guarantee, allowing customers to return products for a full refund if they are not satisfied. Customers can receive free return shipping and must return the items within 60 days of delivery. Refund processing typically takes 5-7 business days after the returned item is received.
The Easiest Way to Get a SimpliSafe Refund
If you’re frustrated trying to get a refund from SimpliSafe—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
.svg)
.svg)
.svg)
.svg)
.png)
