Overview
Skillshare is an online learning community where anyone can take classes, watch video lessons, and create projects. It offers thousands of classes mostly focused on creative skills like illustration, design, photography, and video, as well as freelancing and more. It's a place for people to get inspired, learn new things, and even teach others if they want to share their knowledge.
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This description is based directly on Skillshare's official website where they clearly explain their services and the audience they serve, making it accurate and consumer-friendly.
How to Get a Skillshare Refund: Step by Step
If you purchased through Skillshare website:
- Log in to your Skillshare account at skillshare.com.
- Navigate to Membership & Payments from the left navigation menu.
- Click Cancel membership and complete the cancellation process.
- Contact Skillshare customer support through their help center or contact form requesting a refund after cancellation, emphasizing that you were charged after a free trial or that the renewal was unexpected if applicable.
If you purchased through Apple App Store:
- Open a browser and go to reportaproblem.apple.com.
- Sign in with your Apple ID used for the Skillshare subscription.
- Click I'd like to and choose Request a refund.
- Select the reason for your refund request such as accidental renewal or unauthorized charge, then click Next.
- Choose the Skillshare subscription from your purchases and click Submit.
- Wait 24 to 48 hours for Apple to review your refund request.
- If refund is approved, funds will be returned to your payment method after processing.
- If you cannot find the charge on reportaproblem.apple.com, check your email receipts from Apple to ensure you are using the correct Apple ID.
- Messaging tactic: Emphasize that the subscription renewed without your consent or notice to improve the chance of refund success.
If you purchased through Google Play Store:
- Visit play.google.com in a browser.
- Click your profile picture in the top right corner.
- Select Payments & subscriptions, then Budget & order history.
- Find the Skillshare subscription order you want refunded and click Report a problem.
- Choose the option that best describes your issue and indicate you want a refund.
- Submit the refund request form.
- Wait 1-4 days for Google Play to respond to your refund request.
- Messaging tactic: Mention the subscription automatically renewed after your free trial or that you did not use the service.
Tips and Tricks for Getting a Skillshare Refund
- Always include all account details in every communication: original email used, amount charged, and the last 4 digits of the payment card.
- Request a refund politely but firmly, ask that your request be escalated to a manager if the front-line support denies the refund.
- Initiate contact as soon as you notice the charge, ideally within 7 days, but persistence can sometimes extend this window.
- Use multiple channels for contact: email support, but also publicly visible platforms like Twitter by tagging Skillshare to escalate the issue quickly.
- Make it clear you have not used the service or that the charge was made in error to strengthen your case.
- Be persistent and prepared for back-and-forth email exchanges,
- Highlight a negative customer service experience
- If Skillshare denies a refund, mention that you will escalate the matter or seek dispute resolution
- Timing your refund request soon after a charge
- Understand Skillshare's usual policy is no refund after 7 days of charge, so early and firm communication is key.
- Consider filing a PayPal dispute if payment was through PayPal
- Use clear, concise, and professional language
Why Do People Request Refunds from Skillshare
- Unwanted annual membership renewals due to lack of notification about free trial ending
- No renewal reminder emails sent as promised by Skillshare's policy
- Failure to process cancellation requests leading to charges despite cancellation attempts
- Requests for refunds because customers did not use the service post-renewal and noticed charges too late
- Refund requests due to fraud or misrepresentation in extraordinary circumstances
- Refunds requested for digital products within a short time after purchase but only reviewed under exceptional conditions
- Refund disputes for 1-on-1 sessions when requested within 48 hours of the session
- Complaints of deceptive and unfair billing practices and refusal to refund
- Customer dissatisfaction with refund policy inflexibility, especially after free trials
- Technical issues or course misrepresentation as reasons for requesting refunds (from third-party observations)
Skillshare Refund Script
Script
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Dear Skillshare Customer Service,
I hope this message finds you well. I am reaching out to request a refund for a recent charge on my account related to my Skillshare subscription. Unfortunately, I did not intend to incur this charge and am dissatisfied with the service as it did not meet my expectations.
I would appreciate your assistance in processing my refund at your earliest convenience. Thank you for your understanding and support.
Best regards,
Skillshare Refund Policy
Skillshare's refund policy allows members who signed up for a 7-day free trial to request a refund for the membership charge within 30 days of the charge date. However, no refunds are offered for membership renewals or payments made after a 14-day free trial, and digital products are generally non-refundable.
The Easiest Way to Get a Skillshare Refund
If you’re frustrated trying to get a refund from Skillshare—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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