Overview
Smashrun is a free app for runners that helps you track and understand your running progress in a simple and motivating way. It lets you log your runs manually or sync with popular running devices like Garmin and TomTom. The app visualizes your running data with easy-to-read stats and graphs, so you can see how you're improving over time. Smashrun also gives you badges for hitting milestones, ranks your performance against runners of the same age or sex, and provides reports and feedback to keep you motivated. Overall, it's designed to be an easy and fun way to help you become a better runner.
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The description is based directly on information from the Smashrun homepage, which clearly lays out the main services and features of the app in accessible language suitable for a consumer audience.
How to Get a smashrun Refund: Step by Step
If you purchased through Smashrun.com directly:
- Check your purchase date: Ensure your request is within 14 days of the Premium Subscription joining or renewal date.
- Prepare your refund request: Collect your account details, purchase information, and the billing date.
- Email your refund request: Send an email to hi@smashrun.com with a clear subject like "Refund Request for Premium Subscription." In your message, emphasize that the refund request is within the 14-day policy and mention if the subscription renewed without notice to increase success chances.
- Wait for reply: Monitor your email for a response from Smashrun support for further instructions or confirmation of the refund.
- If eligible, cancel your subscription: After refund approval, go to your Smashrun account Settings > Account page and cancel your membership to avoid future charges.
Site
The site is not available.
Tips and Tricks for Getting a smashrun Refund
- Be polite and clear: State your refund request directly and assertively without hostility.
- Gather evidence: Save screenshots or records of any promises, guarantees, or misleading claims.
- Cite relevant consumer protection laws or regulations if applicable to your case.
- Use timely escalation: Allow time for a response but escalate your request within your credit card dispute period (20-45 days) if needed.
- Leverage chargebacks carefully: Mention the possibility of credit card chargeback as a last resort after polite attempts to resolve the issue.
- Be patient but persistent: Follow up regularly with polite reminders and keep written records of all communications.
- Pick the right timing: Contact customer service during business hours and earlier in the week for better responsiveness.
- Mention goodwill and relationship: Appeal to the company's desire to maintain a good customer relationship.
- Use a clear refund request subject line like "Refund Request for Premium Subscription" to catch attention quickly.
- If subscription renewed without notice, mention it as justification for the refund request.
- Be sure to request refund within 14 days of purchase or renewal since this is the usual window for eligibility.
- Request cancellation of subscription after refund approval via Smashrun account settings.
- Explain your reason clearly: accidental charge, unmet expectations, injury (with proof), or billing errors work best.
Why Do People Request Refunds from smashrun
- Purchased training plan did not meet expectations
- Accidental or mistaken purchase
- Injury sustained during the program (with medical proof and meeting criteria in the Injury Guarantee)
- Training plan unsuitability or difficulty level not matching user's needs
- Change of mind or personal circumstances (though refunds generally not offered for this)
- Technical issues or billing errors (covered under accuracy of billing/account information)
- Exceptional circumstances which may be reviewed but not guaranteed for a refund
smashrun Refund Script
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Dear Smashrun Team,
I hope this message finds you well. I am writing to bring to your attention a billing issue I encountered recently. It appears that I was accidentally charged for a subscription that I did not intend to renew. I have always appreciated the service and features your platform provides, but unfortunately, this unexpected charge has left me quite dissatisfied.
I kindly request a refund for this charge, as I did not authorize the renewal. Thank you for your understanding and assistance in resolving this matter quickly. I look forward to your prompt response.
Best regards,
smashrun Refund Policy
Smashrun allows users to cancel a Premium Subscription within 14 days of joining or renewal and receive a full refund upon request. However, Lifelong Runner Plans are non-refundable, and Smashrun reserves the right to terminate subscriptions without a refund in cases of violation of their Terms of Service.
The Easiest Way to Get a smashrun Refund
If you’re frustrated trying to get a refund from smashrun—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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