Overview
Splendies is a fun monthly subscription service that delivers three pairs of quality underwear right to your door. Each month, you get a surprise set of undies, which means it's like getting a little gift for yourself regularly. They offer different subscription plans, so you can pick what works best for you, including options for plus sizes and styles like thongs or no thongs. You can also gift a subscription to someone, and sometimes they have deals like a free first month. It's a simple and enjoyable way to refresh your underwear drawer without the hassle of shopping for it yourself.
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The information is directly taken from the official splendies.com website's homepage and subscription service details, which clearly explain their main consumer offering as a surprise monthly underwear subscription service with various customizable options.
How to Get a Splendies Refund: Step by Step
If you purchased through Cratejoy:
- Log into your Cratejoy account at cratejoy.com.
- Navigate to the "Subscriptions" page on your account dashboard.
- Find the subscription you want refunded and click "View Orders".
- Click the menu button (☰) beside the unfulfilled order and select "Request Refund."
- Fill out the refund request form with the necessary information and confirm the refund amount.
- Submit the refund request by clicking the "Request Refund" button.
- If you have issues, contact Cratejoy Support at support.cratejoy.com for help.
If you purchased directly through splendies.com:
- Use the Splendies Store Contact Us form at Splendies Contact Us with the subject heading "I Need to Make a Return."
- Alternatively, email shop@splendies.com with the subject heading "I Need to Make a Return."
- Include your name, address, order number, and SKU of the item you want to return or refund.
- Ship the item back in new, unworn condition with tags within 30 days of receipt to the return address on your package. Include a printed invoice and the Return Item Number you receive from Splendies.
- Use Delivery Confirmation for shipping; you are responsible for return shipping fees.
- Refunds will be processed within 30 days after Splendies receives your returned item.
How to Contact Splendies
If you need assistance, here’s how you can get in touch with Roku support team:
Tips and Tricks for Getting a Splendies Refund
- Be polite but firm in your communication; use clear, concise language to explain your issue and desired resolution.
- Contact customer service early before the renewal date if you want to avoid charges or request a refund.
- Use the official contact form with the subject line "I Need to Make a Return" to get faster responses.
- Include all relevant details such as your name, address, order number, SKU, and reason for return in your refund request.
- Return items quickly within 30 days of receipt and ensure items are new, unworn, and with tags to avoid rejection.
- Use delivery confirmation when shipping returns to have proof of delivery, as customers are responsible for return shipping.
- Escalate by disputing charges with your payment provider if you believe the charge was unfair, especially if the company is unresponsive after multiple attempts.
- Mention subscription auto-renewal confusion carefully if it applies, but be aware the company often defends their auto-renewal disclosure.
- Express disappointment and desire to continue as a customer to encourage goodwill and potential exception offers.
- Timing is crucial: request refunds or cancellations before the billing date or promptly after receiving the product.
Why Do People Request Refunds from Splendies
- Being charged after canceling subscription or free trials.
- Subscriptions reactivated without permission, leading to denied refund requests.
- Charged for products not received or returned.
- Unauthorized charges on credit cards not on file.
- Difficulty obtaining refunds due to strict company policies on auto-renewals.
- Non-acceptance of returns because of the intimate nature of the products.
- Refunds denied even for faulty or damaged products.
- Poor customer service and unresponsiveness to refund requests.
- Company referencing terms and conditions disallowing refunds or returns.
- Disputes over chargebacks based on agreed terms.
Splendies Refund Script
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Dear Splendies Customer Service,
I hope this message finds you well. I'm reaching out regarding a billing issue I encountered recently. I noticed an unexpected charge on my account, which I believe may be a mistake. Given my dissatisfaction with this situation, I kindly request a refund for the erroneous amount.
I appreciate your attention to this matter and look forward to your prompt resolution. Thank you for your help!
Best regards,
Splendies Refund Policy
Splendies' refund policy states that items marked as FINAL SALE and all international shipments are not eligible for returns or refunds. Returns are handled on a case-by-case basis, and items must be returned in new, unworn condition within 30 days of receipt. Refunds will be processed within 30 days after the return is accepted, but any shipping fees incurred are non-refundable.
The Easiest Way to Get a Splendies Refund
If you’re frustrated trying to get a refund from Splendies—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we’ll take care of the rest.
Start reclaiming your money today with Chargbeack
Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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