Overview
Starlink offers high-speed internet service almost anywhere on Earth. For consumers, they have residential plans to connect your home starting at $80 per month and a Roam plan for internet while traveling in over 100 locations starting at $50 per month. They also have a portable Starlink Mini kit that fits in a backpack for internet on the go, which is easy to set up by just plugging it in and pointing it to the sky where there is a clear view. The service is flexible with different plans and you can try it risk-free for 30 days with a full refund if you are not happy.
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The information comes directly from Starlink's official website homepage and clearly describes the main services offered in simple terms suitable for a consumer audience.
How to Get a Starlink Refund: Step by Step
If you purchased through starlink.com:
- Log in to your Starlink Account on starlink.com.
- Select the "Subscriptions" tab and then select the service line you want to return.
- Click "Manage" in the Service Plan box.
- Cancel your subscription to initiate the return process.
- Check the box labeled "I would like to return my hardware" if visible (this indicates eligibility for return).
- Confirm your selection.
- Receive a pre-paid return label via email; if not found, re-download it from the Order Summary page on desktop (check spam folder and search for email subject "Your Starlink Return").
- Prepare your return by stowing your Starlink hardware and re-boxing it using the original or a replacement box.
- Attach the return label to the box and drop it off at the carrier listed on the label.
- Your refund for the hardware and first month subscription cost (excluding shipping charges) will be processed within 10-15 business days after the return is received and inspected.
- For deposit/pre-order refunds (if applicable):
- Visit your account home page.
- Click "Subscriptions."
- Select "Manage" next to the item labeled "Deposit."
- Click "Cancel Deposit" to receive an immediate refund.
Tips and Tricks for Getting a Starlink Refund
- Be persistent and polite: Start with a clear, concise explanation of your issue and remain courteous in all communications.
- Document everything: Provide photos, screenshots, and detailed descriptions of the problem or why you need a refund.
- Use timing to your advantage: Allow 1-2 days for initial support response; if no reply, escalate politely mentioning you may file a formal complaint.
- Escalate after delay: If support is unresponsive after about 2 weeks, file a complaint with the Better Business Bureau or similar consumer protection body.
- Mention arbitration clause: Reference arbitration rights (Section 13 of their user agreement) as a next step to encourage faster resolution.
- Request refund directly: Use phrases like “requesting a refund due to non-delivery/defective service” and “seeking a resolution without further escalation.”
- Follow up frequently: Regular polite follow-ups keep your case active and show you are serious.
- Use chargeback/dispute as last resort: If no response or resolution, contact your credit card company to dispute the charge explaining attempts with Starlink.
- Provide requested info promptly: When support asks for documents or proof, respond quickly to avoid delays.
- Use social proof and forums: Reference other users’ experiences with refunds to nudge support to act.
- If in the US: After a formal dispute notice, wait 60 days for Starlink response before filing an arbitration claim with the AAA.
- Be clear about cancellations: Mention cancellation dates and request confirmation of refund processing dates.
- Notify your bank concurrently: Inform your bank if Starlink is not responding while continuing to seek resolution from Starlink.
Why Do People Request Refunds from Starlink
- Inability to receive services due to field-of-view issues.
- Equipment issues such as damaged or malfunctioning hardware.
- Service cancellation within the 30-day return period for any reason.
- Unsatisfactory internet service quality or speed.
- Change in personal circumstances leading to no longer needing the service.
- Material changes to the service or terms introduced by Starlink prompting cancellation.
- Accidental orders or ordering extra equipment not needed.
- Relocation to an unsupported area where service is unavailable.
- Return of rented equipment when canceling service within the required timeframe.
Starlink Refund Script
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Dear Starlink Support Team,
I am writing to address a billing issue related to my Starlink account. I have noticed an unexpected charge on my recent bill that I would like to dispute. After reviewing my account history, I believe this charge is an error.
I would greatly appreciate your assistance in resolving this matter and kindly request a refund for the amount charged in error.
Thank you for your attention to this issue. I look forward to your prompt response.
Starlink Refund Policy
Starlink offers a full refund for returns made within 30 days of purchase. If a return occurs after this 30-day period, a partial refund may still be possible, though eligibility requirements apply. Refunds are issued for the hardware and the first month of subscription within 10-15 business days, excluding shipping costs.
The Easiest Way to Get a Starlink Refund
If you’re frustrated trying to get a refund from Starlink—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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