Overview
Subaru of America is a company that sells Subaru cars and offers a bunch of helpful services for car owners. They provide customer support for things like jump-starting a car, towing, and emergency lockout assistance. For owners, Subaru has lots of resources like manuals, service schedules, and car care tips to help keep the car in good shape. They also offer easy ways to schedule regular maintenance like oil changes and tire rotations. Subaru vehicles come with advanced technology for safety, navigation, and entertainment through services like SUBARU STARLINK. Additionally, Subaru offers extended warranty coverage and genuine parts and accessories through their retailers. Overall, Subaru of America focuses on making car ownership simple and enjoyable for their customers.
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The information was gathered from official Subaru of America pages on subaru.com that specifically outline customer support, owner resources, vehicle maintenance services, connected technology features, and warranty coverage, which are all main consumer-focused services Subaru offers.
How to Get a Subaru of America Refund: Step by Step
If you purchased through Subaru Solterra Reservation Deposit:
- Cancel your Solterra EV reservation by contacting your Solterra retailer or using the Solterra Retailer Reservation Opportunity platform.
- Ensure your cancellation is done before the cutoff date (e.g., the past May 25, 2022, deadline mentioned for refunds).
- After cancellation, expect your $250 deposit refund to be processed within six to eight weeks.
- The refund will be issued directly to the credit card used for the original deposit.
- If you purchased the Solterra, you may request that your deposit be applied to the final purchase price instead of a refund.
Email
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Tips and Tricks for Getting a Subaru of America Refund
- Call the cancellations team directly via email or phone rather than relying on dealership staff to initiate refunds, as this speeds the process.
- Provide exact odometer readings and VIN upfront to avoid delays in processing refunds for warranties or service plans.
- Be aware that refunds for financed warranties typically reduce the loan principal rather than being issued as a check, so check your loan balance for refund credit.
- Insist on completing and obtaining copies of all cancellation paperwork to have proof and leverage in case the dealer stalls.
- If the dealer stalls or refuses to process a refund, escalate by visiting the dealership in person and asking to speak with the finance manager or regional dealer manager.
- Cancellation within 90 days generally entitles you to a full refund including tax; after that, the refund is prorated based on time and mileage.
- Keep detailed records and maintain a paper trail of all communications—calls, emails, letters—to strengthen your case and provide evidence if needed.
- Consider sending escalation communications to Subaru of America’s Problem Resolution Staff via certified mail if dealership-level resolution fails.
- Be persistent and patient, as refunds can often take 6-10 weeks to process and may require follow-ups.
- Know that a $50 administrative fee may be deducted from prorated refunds on extended service plans.
- Use refund forms specific to your warranty or service plan, which dealerships can provide or you can request by calling 800-932-0606 if unreachable.
- Negotiation and escalation sometimes lead to settlements that include refunds; however, be cautious if asked to sign non-disclosure agreements.
Why Do People Request Refunds from Subaru of America
- Cancellation of Gold Plus Warranty within the allowed refund period (typically 90 days) but facing difficulties or delays in receiving the refund.
- Deposit cancellations and refunds for Subaru Solterra vehicle reservations when orders are not finalized by the set deadline.
- Issues with extended warranty refunds, including prorated refunds or full refunds if canceled within certain timeframes.
- Dealership-related refund complications, such as refunds being applied to loan balances instead of direct payment, missing paperwork, and stall tactics delaying refunds.
- Refund requests due to vehicle faults or dissatisfaction, including early engine failures or other mechanical issues where repair costs are not fully covered.
- Trade-in related refund complications, where owners trading in their vehicles face challenges getting refunds for unused warranty portions.
- General dissatisfaction with the refund or dispute resolution process from Subaru of America or dealerships, making refunds difficult or delayed.
Subaru of America Refund Script
Script
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Dear Subaru Customer Service,
I hope this message finds you well. I am writing to address a billing issue I encountered recently regarding an accidental charge on my account. After reviewing my transactions, I realized there was a charge that I did not authorize and which does not align with my expectations of service.
I would appreciate your assistance in resolving this matter and kindly request a refund for the erroneous charge. Having been a loyal Subaru customer, I trust that you will handle this issue promptly and fairly.
Thank you for your attention to this matter. I look forward to your swift response.
Best regards,
Subaru of America Refund Policy
Subaru of America's refund policy for reservations states that you can cancel your Solterra EV reservation and receive a full refund of your $250 deposit. If the order is not finalized with the retailer by May 25, 2022, the deposit will also be refunded, processed within six to eight weeks.
The Easiest Way to Get a Subaru of America Refund
If you’re frustrated trying to get a refund from Subaru of America—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we’ll take care of the rest.
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Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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