Overview
Subscription.com is a user-friendly website where you can find and subscribe to a wide variety of publications like magazines, newspapers, and more, all in one place. It's designed for everyday consumers to easily search for subscriptions by category or keyword, subscribe online, and manage their subscriptions without hassle. Besides print subscriptions, they plan to offer subscriptions for music, theater, and sports events too. The platform also supports multiple languages and serves customers mainly in Canada, the U.S., and Europe. Basically, it's a convenient way to discover and handle all your subscription needs from one website.
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The information was directly taken from an official PDF describing Subscription.com services, detailing their offerings for consumers including the large selection of publications, easy online subscription management, and plans to expand into entertainment subscriptions. The language and services described fit well with a simple, consumer-friendly explanation.
How to Get a Subscription Refund: Step by Step
If you purchased through subscription.com direct (card payment):
- Log in to your subscription.com account.
- Go to the Invoices module and select the paid invoice for the subscription you want refunded.
- Click the ‘Refund’ button in the invoice details view.
- Choose the refund type:
- No Charges Reverse to revert invoice status and payment.
- All Charges Fully to void the invoice and refund full payment.
- Unearned Charges Only for partial refunds mid-billing cycle.
- Select the payment method to refund to.
- Enter the refund amount and click ‘Proceed’.
If you purchased through Apple:
- Open a browser and go to https://reportaproblem.apple.com.
- Sign in with your Apple ID.
- Click “I'd like to”, then select “Request a refund.”
- Choose the reason for the refund, then click Next.
- Select the subscription or charge to refund, then click Submit.
- For better odds, mention the subscription renewed without notice or the account was unused.
If you purchased through Google Play:
- Go to https://play.google.com on a computer browser.
- Click your Profile picture at the top right.
- Navigate to Payments & subscriptions > Budget & order history.
- Find the order to refund and click Report a problem.
- Select the option that best describes your situation.
- Fill out the form, specifying you want a refund.
- Click Submit.
- If over 48 hours since purchase or in-app issues, contact the developer directly.
If you purchased through Roku:
- Roku subscriptions are typically non-refundable as purchases are prepaid and final.
- If your subscription was charged incorrectly or is unauthorized, log into your Roku account on https://my.roku.com/account.
- Go to Manage Subscriptions and review your subscriptions.
- Cancel the subscription to stop future charges (cancellation required before refund request).
- Contact Roku Customer Support via the Help Center on Roku’s website for refund inquiries.
- Mention if the charge was unauthorized or subscription renewed without notice to improve refund chances.
How to Contact Subscription
If you need assistance, here’s how you can get in touch with Subscription support team:
Tips and Tricks for Getting a Subscription Refund
- Contact customer service promptly by phone or chat and explain clearly you meant to cancel before the renewal.
- Mention you did not use the service since the last billing to justify the refund request.
- Be polite but firm; use please and thank you and remain calm throughout the interaction.
- Ask to escalate the issue to a supervisor or manager if the first representative refuses the refund.
- Request the refund within a short timeframe after the charge, ideally within days or a couple of weeks, to increase success chances.
- Cancel the subscription immediately after signing up for trials so the cancellation is registered but you still get to use the service.
- Use reminders or calendar alerts to avoid missing subscription cancel-by dates.
- Consider disputing the charge with your bank if the company refuses to issue a refund.
- Use gift cards with limited funds to sign up for free trials to avoid unexpected charges.
- Be clear and honest about the reason for cancellation and refund request; honesty is appreciated and often verified by the company.
Why Do People Request Refunds from Subscription
- Dissatisfaction with the product or service (lack of quality, poor customer service, unmet expectations)
- Technical issues (problems with website/app, accessing content, billing/payment issues)
- Unforeseen circumstances (changes in financial, personal circumstances or needs/interests)
- Finding better deals elsewhere
Subscription Refund Script
Script
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Dear Subscription Customer Service,
I hope this message finds you well. I am reaching out to address a billing issue I recently encountered. I noticed an accidental charge on my account that I did not authorize, which has caused some confusion and disappointment on my end.
I kindly request a refund for this charge, as I believe it was a mistake. Your assistance in resolving this matter would be greatly appreciated.
Thank you for your attention to this issue. I look forward to your prompt response.
Best regards,
Subscription Refund Policy
I couldn't find specific information about the refund policy for subscription.com. It may be best to contact their customer service directly for accurate and detailed information regarding their policies.
The Easiest Way to Get a Subscription Refund
If you’re frustrated trying to get a refund from Subscription—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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