Overview
Sunrise offers a simple, doctor-led weight loss program to help people lose weight using FDA-approved medications. You get a doctor's evaluation, support, and help with insurance to make medications more affordable. They prescribe popular weight loss drugs like Ozempic and Wegovy, as well as other options. The program includes follow-up visits, ongoing support, and educational materials to guide you along the way. You can quickly book an appointment and get your prescriptions the same day. The program membership costs $149 every 4 weeks, and medication costs are separate. It's designed to be easy to use and supportive, helping you manage your weight with expert guidance.
Difficulty
12345678910
Easy Medium Very Hard
The description is directly based on information from findsunrise.com that explains their services in plain terms, focusing on the weight loss program, the medications prescribed, support offered, and how the process works for consumers.
How to Get a Sunrise Refund: Step by Step
If you purchased through findsunrise.com direct subscription:
- Send an email to support@findsunrise.com requesting a refund, ensuring to include your full name, the email used for the account, and details of the charge you want refunded.
- In your message, emphasize any pharmacy or technical error that caused unusable medication if applicable.
- State clearly that you did not use the medication or service as expected due to an error, as refunds are generally not offered if you simply change your mind or decide against continuing treatment.
- Wait for a response from their support team and provide any additional requested information promptly.
If you purchased through Apple App Store subscription:
- Open the Settings app on your iPhone or iPad.
- Tap your Apple ID at the top.
- Select Subscriptions.
- Find your Sunrise subscription and tap it.
- Choose Report a Problem then click on the refund request option.
- When submitting the refund request, mention that your subscription renewed without prior notice or explain that you were charged despite not using the service.
If you purchased through Google Play Store subscription:
- Open the Google Play Store app.
- Tap the profile icon in the top right corner.
- Select Payments & subscriptions then Subscriptions.
- Locate your Sunrise subscription and tap Report a problem.
- Choose the reason for refund and submit the request.
- Mention in your request that the service was not used or that the subscription was renewed unexpectedly.
Site
The site is not available.
Tips and Tricks for Getting a Sunrise Refund
- Contact customer service immediately and be polite yet firm in all communications.
- Use clear, concise language to explain your reason for requesting a refund, avoiding emotional or demanding tones.
- Request cancellation confirmation in writing to have proof of your interactions.
- Escalate requests to a supervisor or manager if initial responses are unsatisfactory.
- Reference the refund window or order date to emphasize you are within the eligible time frame.
- Document every interaction including dates, times, and names of representatives spoken to.
- Be persistent but professional, following up regularly to keep your request active.
- Mention that others have received refunds after polite persistence, leveraging social proof.
- Avoid confrontational language and aim for an amicable resolution.
- If purchased via Apple or Google subscriptions, use their official refund request channels citing unexpected charges or non-usage.
- Highlight any pharmacy or technical errors that resulted in unusable medication to strengthen your case.
- A suggested refund request message: "Dear Sunrise Customer Support, I am writing regarding a billing issue; an unexpected charge occurred. Kindly review and refund if applicable. Thank you for your prompt assistance. Best regards."
- Consider using third-party services like chargeback companies that specialize in detecting hidden recurring charges and managing refund claims.
Why Do People Request Refunds from Sunrise
- Cancelled orders but refunds refused.
- Product never received.
- Overpriced product and hidden subscription fees.
- Lack of clear refund policy disclosure before payment.
- Delayed or no response to cancellation requests.
- No telephone customer support; only email or text with slow responses.
- Misleading advertising about medication availability.
- Refund denials related to insurance coverage confusion.
- Unempathetic and unhelpful customer service.
- Refund policy stated only after payment during checkout.
Sunrise Refund Script
Script
Copy
Dear Sunrise Customer Support,
I hope this message finds you well. I am writing to bring to your attention a billing issue I encountered with my recent account statement. It appears that there was an accidental charge that I was not expecting, which has led to some dissatisfaction on my part.
I kindly request a review of my account and a refund of the erroneous charge if applicable. Thank you for your assistance in resolving this matter promptly.
Best regards,
Sunrise Refund Policy
Sunrise's refund policy states that they do not offer refunds for monthly membership fees or prescribed medications, which are all non-refundable. However, customers can cancel their subscriptions at any time.
The Easiest Way to Get a Sunrise Refund
If you’re frustrated trying to get a refund from Sunrise—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
.svg)
.svg)
.svg)
.svg)
.png)
