Overview
Superprof is a platform where you can find private tutors for almost any subject you want to learn. Whether it's academic subjects like math, chemistry, or languages, arts and hobbies like guitar or dance, career skills like programming and Excel, or sports and health activities like tennis and yoga, Superprof helps you connect with tutors either online or in-person nearby. It's super flexible, letting you pick what suits you best, and it even encourages people to become tutors. Basically, if you want to learn something new or get better at something, Superprof makes it easy to find someone to teach you.
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The description is based on official information from Superprof's main website, outlining their extensive tutoring services across numerous subjects, both online and in-person, tailored for learners. This matches the typical consumer-friendly explanation of what the company offers.
How to Get a Superprof Refund: Step by Step
If you purchased through Credit Card or PayPal on Superprof.com:
- Log in to your Superprof account on superprof.com.
- Go to the account settings or payment section to verify the billing details and registered bank account.
- Identify the charge related to the Student Pass subscription or membership you want refunded.
- Email Superprof support directly at hello@superprof.com to request a refund.
- In your email, clearly mention that the subscription renewed without notice or that you have not used the account/services during the billing period.
- Provide the exact transaction date, amount, and your account details for faster processing.
- Wait for Superprof to process your refund, which is normally credited back to the bank account registered on your profile within 3 to 5 working days.
If you purchased through Apple or Google Play:
- You must request a refund through the respective app store, as Superprof cannot directly refund purchases made via these platforms.
- For Apple App Store: Open the Settings app on your iPhone, tap your Apple ID at the top, then go to Subscriptions.
- Select the Superprof subscription and tap Cancel Subscription if not already done.
- Go to Report a Problem at reportaproblem.apple.com and sign in with your Apple ID.
- Find the Superprof purchase and select Request a refund.
- Use messaging angles such as mentioning that the subscription renewed without your authorization or that the service was unused.
- Submit the request and wait for Apple to respond.
- For Google Play: Open the Google Play Store app, tap your profile icon, then Payments & Subscriptions, followed by Subscriptions.
- Select the Superprof subscription and tap Cancel Subscription if not already canceled.
- Tap Refund or Report a problem linked to the purchase.
- Choose the reason, such as unauthorized renewal or unused service, to increase refund chances.
- Submit the request and wait for Google Play's response.
Email
The email is not available.
Tips and Tricks for Getting a Superprof Refund
- Clearly state lack of consent: Emphasize you did not authorize the subscription or charge to make your case stronger.
- Maintain firm but polite language: Be clear and assertive without being rude when requesting a refund.
- Document everything: Keep screenshots, emails, and records of all interactions with Superprof.
- Act quickly: Contact support immediately after noticing unauthorized charges to boost chances of refund.
- Use multiple contact attempts: Persistently follow up with Superprof’s customer service and escalate to supervisors if initial responses are unhelpful.
- Mention tutor unavailability or poor communication: Use these as reasons why services expected were not received.
- Highlight misleading user experience (UX): Argue that Superprof’s design confuses users into accidental subscriptions.
- Leverage timing: Reach out during business hours and follow up consistently to keep pressure on customer service.
- Threaten public complaints: Indicate that you will leave negative reviews or complaints on public forums if refund is not granted.
- Use banking options: If Superprof refuses, initiate a bank dispute or PayPal chargeback as a last resort.
Why Do People Request Refunds from Superprof
- Cancellation of lessons more than 24 hours in advance leading to full refunds as per Superprof policy.
- Charging for Student Pass or subscription fees without clear consent or communication, resulting in refund requests.
- Tutor unavailability or no tutor found causing dissatisfaction and refund demands.
- Poor customer service response or no reply to refund or issue claims.
- Lessons cancelled within 24 hours where refunds may be partial or denied depending on tutor policy.
- Discrepancies between advertised and charged prices prompting requests for reimbursement.
- Issues with lesson scheduling or modification leading to refund requests.
- Lack of transparency and perceived misleading practices such as false tutor availability and immediate charges.
- Technical or communication errors causing unintentional overcharges or lesson misunderstandings.
- Complaints about refund process difficulty and delays in receiving refunds.
Superprof Refund Script
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Dear Superprof Team,
I hope this message finds you well. I am writing to request a refund due to a billing issue I have encountered. I was recently charged for a service that I did not intend to purchase, and I would appreciate your assistance in resolving this matter as soon as possible. Thank you for addressing my request promptly, and I look forward to your response.
Best regards,
Superprof Refund Policy
Superprof's refund policy states that all refunds for lessons scheduled on their platform are processed back to the bank account registered in the user's profile. Users can expect to receive their refunds within 3 to 5 working days after the request.
The Easiest Way to Get a Superprof Refund
If you’re frustrated trying to get a refund from Superprof—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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